Customer service was been very rudeJust trying to get a cup of coffee in this morning from drive throughOne of employee was yelling at me for no reasonI will not recommendation for this place ????
Atmosphere: 1
Service: 1
Dj Quan da bomb Def Town Boss
One of my favorite stops to get one of my favorite iced
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Donuts
Jeffrey Cellini
Always have a great assortment of donuts available….not crazy about parking lot though..but that is basically because of people exiting drive thru proceed without thinking …
Atmosphere: 4
Food: 5
Service: 5
Jamie Morse
Horrible service!! Today is the last time I'll be going thru the drive thru. Waiting 10-13 minutes every day is un called for. Today the top on my coffee was off and coffee spilled all over my work pants. Never ever again!!
Service: 1
Anthony N3lla
Inside is great, food great. Employees are awesome. It's definitely a good Dukin location. Unfortunately, the drive-through STINKS! SUPER SMALL/TIGHT.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White Bowl, Sausage Egg and Cheese, Muffins, Hash Browns, Sausage Scramble Bowl, Coffee Roll, Doughnut, Veggie Egg Whites and Turkey Sausage, Sourdough Breakfast Sandwich, Egg and Cheese, Southwest Breakfast Sandwiches, Sourdough Sandwich, Croissant, Assorted Half Dozen or Dozen Donuts, Bagels, Dunkin
Bear's Cavern
This was my absolute favorite place to go and get my coffee in the morning before a long day. The reason this location WAS my favorite was because of the speediness of the early morning crew (Taya, Darren, Darell). They made me laugh at 0515hrs. They were upbeat. They were NICE. As you can see by the photo, I have more ice than coffee. It took me twelve (12) minutes to get through the drive-through. I had a mobile order, so to make things worse, my order wasn't ready when I got to the window, I had no utensils or napkins, and whomever was on that headset needed a lesson in etiquette and an adjustment in their tone. I get that it's early in the morning, and you are tired. However, YOU are not the only one on their way to work. It's sad because I used to go out of my way for this Dunkin, and now I will be redeeming my points for rewards and closing my account.
Atmosphere: 1
Food: 1
Service: 1
Joey Reddin
Waited over 30 minutes to place an order. I sat at the microphone waiting to place my order for 10 minutes. The car in front of me also waited about 10 minutes before being able to place an order. Even during peak hours this would be a ridiculous wait but it’s currently very slow in the middle of the afternoon. No clue what the employees are doing inside. Must be mashing each coffee bean individually by hand. In total I waited 45 minutes for 2 coffees and 10 donut holes. Get your coffee elsewhere if you value your time.
I have been waiting in the drive through to order for over 30 minutes. The worker said “one moment please” and I asked “are you ready?” after waiting over 15 minutes. They repeated “one moment please” and have yet to take my order.
Service: 1
Latasha Johnson
Friendly staff and Quick positive experience. I would've rated it a 5 but my bacon had absolutely no heat. It was cool to touch. Some may like cold baconHowever, I do not.
Food: 4
Service: 5
Yousuf Abbas
I got there at 4 48 pm , I waited for a few mins but found out they are closed . They are suppose to be open until 7 pm . Even on internet it says open
Dave Servati
Guy who took my order in the drive-thru was awesome, he was patient, courteous, and helpful! The young woman who cashed us out at the window didn't say two words to us and I thanked her three times once for every item she handed to me...I got nothing back ...kinda ruined the good that the big guy did...sometimes people's smallest reactions can make a big difference.
Atmosphere: 5
Food: 5
Service: 4
S W
I like this one because it’s got a fast drive through and you don’t block up a road. Staff was fast and they got my order right. Have been here many times and will continue to come back when in ROC.Parking: Plenty of parking in front.
Food was spot on and hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Sandwich, Croissant, Everything Stuffed Bagel Minis, Stuffed Biscuit Bites
Apparently this is a "full" cup. Pathetic.
Very slow especially when it comes to the drive
Food: 3
Service: 1
Customer service was been very rudeJust trying to get a cup of coffee in this morning from drive throughOne of employee was yelling at me for no reasonI will not recommendation for this place ????
Atmosphere: 1
Service: 1
One of my favorite stops to get one of my favorite iced
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Donuts
Always have a great assortment of donuts available….not crazy about parking lot though..but that is basically because of people exiting drive thru proceed without thinking …
Atmosphere: 4
Food: 5
Service: 5
Horrible service!! Today is the last time I'll be going thru the drive thru. Waiting 10-13 minutes every day is un called for. Today the top on my coffee was off and coffee spilled all over my work pants. Never ever again!!
Service: 1
Inside is great, food great. Employees are awesome. It's definitely a good Dukin location. Unfortunately, the drive-through STINKS! SUPER SMALL/TIGHT.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White Bowl, Sausage Egg and Cheese, Muffins, Hash Browns, Sausage Scramble Bowl, Coffee Roll, Doughnut, Veggie Egg Whites and Turkey Sausage, Sourdough Breakfast Sandwich, Egg and Cheese, Southwest Breakfast Sandwiches, Sourdough Sandwich, Croissant, Assorted Half Dozen or Dozen Donuts, Bagels, Dunkin
This was my absolute favorite place to go and get my coffee in the morning before a long day. The reason this location WAS my favorite was because of the speediness of the early morning crew (Taya, Darren, Darell). They made me laugh at 0515hrs. They were upbeat. They were NICE. As you can see by the photo, I have more ice than coffee. It took me twelve (12) minutes to get through the drive-through. I had a mobile order, so to make things worse, my order wasn't ready when I got to the window, I had no utensils or napkins, and whomever was on that headset needed a lesson in etiquette and an adjustment in their tone. I get that it's early in the morning, and you are tired. However, YOU are not the only one on their way to work. It's sad because I used to go out of my way for this Dunkin, and now I will be redeeming my points for rewards and closing my account.
Atmosphere: 1
Food: 1
Service: 1
Waited over 30 minutes to place an order. I sat at the microphone waiting to place my order for 10 minutes. The car in front of me also waited about 10 minutes before being able to place an order. Even during peak hours this would be a ridiculous wait but it’s currently very slow in the middle of the afternoon. No clue what the employees are doing inside. Must be mashing each coffee bean individually by hand. In total I waited 45 minutes for 2 coffees and 10 donut holes. Get your coffee elsewhere if you value your time.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I have been waiting in the drive through to order for over 30 minutes. The worker said “one moment please” and I asked “are you ready?” after waiting over 15 minutes. They repeated “one moment please” and have yet to take my order.
Service: 1
Friendly staff and Quick positive experience. I would've rated it a 5 but my bacon had absolutely no heat. It was cool to touch. Some may like cold baconHowever, I do not.
Food: 4
Service: 5
I got there at 4 48 pm , I waited for a few mins but found out they are closed . They are suppose to be open until 7 pm . Even on internet it says open
Guy who took my order in the drive-thru was awesome, he was patient, courteous, and helpful! The young woman who cashed us out at the window didn't say two words to us and I thanked her three times once for every item she handed to me...I got nothing back ...kinda ruined the good that the big guy did...sometimes people's smallest reactions can make a big difference.
Atmosphere: 5
Food: 5
Service: 4
I like this one because it’s got a fast drive through and you don’t block up a road. Staff was fast and they got my order right. Have been here many times and will continue to come back when in ROC.Parking: Plenty of parking in front.
Recommended dishes: Bagels