I asked for a Charlie and received a Chai! It was for someone else so I didn't realize it was the wrong thing until they started to drink it.
Food: 4
Service: 3
Eryn Eren
Ordered a large Caramel Macchiato and got a coffee with cream and sugar, tried calling repeatedly to notify the manager and the number goes no where you can't leave messages and paid for something you didn't even ask for.
Atmosphere: 1
Food: 1
Service: 1
Melena Jankowski
Got a Toasted Bagel w/ Cream Cheese this morning. Barely any cream cheese on it. If I wanted a plain bagel i’d get one.
Atmosphere: 1
Food: 1
Service: 1
Spooky Gifford
They never skip a beat, make it just the way you like it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Toast with Bacon
Aaron Lindo
I go to this Dunkin 5+ times a week and normally the service and the drinks are excellent. In fact I come to this location because they usually make my favorite drink, the strawberry refresher, better than most other local Dunkins. Yesterday evening I went to the drive thru to order and the voice over the com was a very tired sounding and muffled "what do you need?" No greeting, barely understood his words. Not the best way to address a customer. So I order my drink, and the guy doesn't tell me the price or to move up. I hear the com going on and off a few times, and hear some muttering. After about 1 minute of sitting there I ask "am I all set to move forward?" He comes back on and mumbles something else...I think he was asking if I wanted anything else. I said I just wanted the drink and he said "ok pull up". I pull up and hand him my card. I pay and he says my drink will be right out. I watch him proceed to make the drink. He makes the drink totally different, effectively he fills the cup up with ice, put about 80% green tea in, then put a splash of strawberry on top, didn't even fill the cup all the way up, it was maybe 85% full. Hands me the wrong size straw with it that doesn't reach the bottom of the cup. I don't complain and just say thanks and he says nothing. The drink basically just tasted like watered down unsweetened tea. Was very dissapointing. If you have new staff you need to train them how to speak on the drive thru and make the drinks correctly. Rudeness aside, If I got a drink like this again I'd probably stop going to this location unfortunately.
Atmosphere: 1
Food: 1
Service: 1
M. Morcos
Good, but not like before.
Phillip Dorf
Good presentation from the outside and the customer service was great. Food and drink both came out hot.
Atmosphere: 4
Food: 4
Service: 5
KarmaFinancialRigamortes. S.
Your fired. And/or the Franchise will be fined.
Michael Feszczyszyn
Ordered through the app, she forgot part of the order, then this is what happened to my $1.79 donut! What happened to taking pride in a job well done?
Atmosphere: 1
Food: 3
Service: 1
Jeffrey Cellini
Store did not have a complete assortment of donuts available…half of selection was depleted ….morning rush hour most likely contributed to that….service was very good …girl at counter was friendly….restaurant was very clean inside as well….
Excellent, always smooth coffee served promptly in the drive thru. Friendly, courteous staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Michael Pitcher
Order was ready. Accurate delivery. Friendly service assisting guests picking up. Dining room was updated and clean as was the restroom.Parking: Plenty of parking and a long drive thru lineWheelchair accessibility: Accessible parking spots and entrance
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Muffins, Wake
robert pickering
Out of half of what we ordered. Then got home to very dry donuts.
Atmosphere: 3
Food: 2
Service: 3
peter sinopoli
This is my fav, non-negotiable wake up spot, always make my coffee with love, all the employees know my order and I always have good banter and a smile to start my day off
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bagels
Tomara Gilmore
They are literally so slow here it is absolutely unbelievable how it could possibly take as long as it does for them to make coffees/simple food, 75% of the employees are not friendly and look miserable most of the time, it is hit or miss whether you will get your coffees made right or if your food will be fresh, taste stale or just be over cooked. Hire more employees and actually train them right. Because the few good employees who do work here also have to put up with the slack of everyone else.
I asked for a Charlie and received a Chai! It was for someone else so I didn't realize it was the wrong thing until they started to drink it.
Food: 4
Service: 3
Ordered a large Caramel Macchiato and got a coffee with cream and sugar, tried calling repeatedly to notify the manager and the number goes no where you can't leave messages and paid for something you didn't even ask for.
Atmosphere: 1
Food: 1
Service: 1
Got a Toasted Bagel w/ Cream Cheese this morning. Barely any cream cheese on it. If I wanted a plain bagel i’d get one.
Atmosphere: 1
Food: 1
Service: 1
They never skip a beat, make it just the way you like it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Toast with Bacon
I go to this Dunkin 5+ times a week and normally the service and the drinks are excellent. In fact I come to this location because they usually make my favorite drink, the strawberry refresher, better than most other local Dunkins. Yesterday evening I went to the drive thru to order and the voice over the com was a very tired sounding and muffled "what do you need?" No greeting, barely understood his words. Not the best way to address a customer. So I order my drink, and the guy doesn't tell me the price or to move up. I hear the com going on and off a few times, and hear some muttering. After about 1 minute of sitting there I ask "am I all set to move forward?" He comes back on and mumbles something else...I think he was asking if I wanted anything else. I said I just wanted the drink and he said "ok pull up". I pull up and hand him my card. I pay and he says my drink will be right out. I watch him proceed to make the drink. He makes the drink totally different, effectively he fills the cup up with ice, put about 80% green tea in, then put a splash of strawberry on top, didn't even fill the cup all the way up, it was maybe 85% full. Hands me the wrong size straw with it that doesn't reach the bottom of the cup. I don't complain and just say thanks and he says nothing. The drink basically just tasted like watered down unsweetened tea. Was very dissapointing. If you have new staff you need to train them how to speak on the drive thru and make the drinks correctly. Rudeness aside, If I got a drink like this again I'd probably stop going to this location unfortunately.
Atmosphere: 1
Food: 1
Service: 1
Good, but not like before.
Good presentation from the outside and the customer service was great. Food and drink both came out hot.
Atmosphere: 4
Food: 4
Service: 5
Your fired. And/or the Franchise will be fined.
Ordered through the app, she forgot part of the order, then this is what happened to my $1.79 donut! What happened to taking pride in a job well done?
Atmosphere: 1
Food: 3
Service: 1
Store did not have a complete assortment of donuts available…half of selection was depleted ….morning rush hour most likely contributed to that….service was very good …girl at counter was friendly….restaurant was very clean inside as well….
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Excellent, always smooth coffee served promptly in the drive thru. Friendly, courteous staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Order was ready. Accurate delivery. Friendly service assisting guests picking up. Dining room was updated and clean as was the restroom.Parking: Plenty of parking and a long drive thru lineWheelchair accessibility: Accessible parking spots and entrance
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Muffins, Wake
Out of half of what we ordered. Then got home to very dry donuts.
Atmosphere: 3
Food: 2
Service: 3
This is my fav, non-negotiable wake up spot, always make my coffee with love, all the employees know my order and I always have good banter and a smile to start my day off
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bagels
They are literally so slow here it is absolutely unbelievable how it could possibly take as long as it does for them to make coffees/simple food, 75% of the employees are not friendly and look miserable most of the time, it is hit or miss whether you will get your coffees made right or if your food will be fresh, taste stale or just be over cooked. Hire more employees and actually train them right. Because the few good employees who do work here also have to put up with the slack of everyone else.