Dunkin'

2044 Latta Rd, Rochester
(585) 621-7433

Recent Reviews

ThatSavageBoiJay-Gt

I ordered a large mocha iced coffee with cold foam and Carmel drizzle. I am the only customer should be simple right? I guess not because I got whipped cream instead with a dirty look. This is why I pay 10$ at Starbucks . I rather pay 4 -6 $ more a coffee because I know they are going to make my drink right everytime!!

Atmosphere: 1

Food: 3

Service: 1

Tyler Tamblin

Do not go here. Absolutely terrible service. Pisses me off every time.

Greg M

Very slow service. Nice people. Hot food, was barely hot.Parking: Plenty shared with gas station

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Wake-Up Wrap - Turkey Sausage Egg and Cheese, Donuts

christe mammarello

I like DD but this location is a joke, they are always out of everything, unless the young girls that work there who can't ever seem to put there phones down long enough to be bothered with customers just don't want to look to see what they have.Parking: Parking is very limited, and don't ever use the the drive thru if you're in a hurry

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Hash Browns

Michael Hahn

We ordered 2 medium hot chocolates, and they definitely were not from the machine like they're normally made. These were very watery and very thin in consistency. Nobody warned us about this at the speaker box. The employee showed us our total on a phone? Not one of the squares or mobile payment devices, a phone lolOverall, pretty unimpressed, which is sad because the Dunkins I would go to in Syracuse were very good.

Atmosphere: 1

Food: 1

Service: 2

Jeffrey Elleman-Cali

This location's kitchen has been only partially operational for months now not sure why it's taking so long for equipment to be repaired and replaced

Ernie Magar

The worst Dunkin’ in the area. Mobile orders are never ready, staff is always miserable and when you’re waiting for long periods of time, they never even address you to see what you might be waiting on.

Atmosphere: 1

Food: 1

Service: 1

Dan Shumway

Terrible waited for 30 mins and there were 3 customers in that time frame that were served. Drinks were cold and tasted inconsistent with other Dunkin’s. Just

Atmosphere: 1

Service: 1

Robert Holland

Nothing fancy about a DD and gas station combo, but they have a convenient drive thru and the food is always correct every time I've been through.

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Sausage Egg and Cheese, Donuts

Cierra Hicks

Horrible service. On multiple occasions I have waited in line for staff to tell me they can’t make food because of staffing. Staff is also extremely rude and

Atmosphere: 1

Food: 1

Service: 1

bbaxterny

Was refused service because of some young punk kid not knowing how to do his job, dunkin is going down hill big time, think it's time we all switch to Tim Hortons where they hire competent

Atmosphere: 1

Food: 1

Service: 1

Cierrah H.

Horrible. You will wait in line for the employees to tell you they don't make food because of staffing . Staff is always extremely unpleasant and rude

P D.

20 min to get a black coffee. Couldn't make a latte or macchiato. Employees on their phones looking at me while my coffee sits in the counter getting cold. Employees had no customer service. Barely said hi. Horrible service overall. Won't stop here again.

Riley Teresi

These are the laziest kids in the world working here! Takes 30 mins every time just for a coffee! On top of that they have no manors! Slack is the

Service: 1

Chad CubsFan14

Worst experience of any type of restaurant in my life. The way the manager spoke to her own employees and myself was bizarre. I’ll never step foot in this place again.

Atmosphere: 1

Food: 1

Service: 1

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