Dunkin'

573 Lyell Ave, Rochester
(585) 471-8534

Recent Reviews

Anthony Quick

I love Dunkin!

robert negron

Me and my wife was there to get my sister, some donuts and her kids and somebody just walks in and steals A whole tray of donuts I feel bad for the women that works there

Atmosphere: 1

markell mims

Good food staff looked really happy and that made me happyThanks guys

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Assorted Half Dozen or Dozen Donuts, Bagels

Michael Harrington

Nothing bad to say

Atmosphere: 4

Food: 5

Service: 4

Mark Kelley (Remnos)

Very frustrated. Tried calling repeatedly and the phone says it is disconnected. Impossible to get in contact with store about order.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Donuts

Yello’e Karma

I ordered a large hot chocolate with milk n a mocha shot and got a coffee, n the phone doesn’t work. Went back to get the right thing and they still got it wrong. It’s the little short girl that makes the issue. She knows she can’t hear and doesn’t ask to make sure she heard you right. Instead your met with an attitude when you try to check your drink you already had to come back to get. Then it’s still not right because she didn’t hear your right but she will stand there and try to tell your what you asked for. Understandably the manger backs up her employee but she is an issue and needs to be held accountable. Totally different when the male staff are in.

Atmosphere: 1

Food: 1

Service: 1

Cathleen Shlagel (Kittycat)

This use to be my go to location. They use to be so welcoming and my drinks were made perfect. Now if I go in the afternoon or pm shift it’s completely opposite. Your met with an attitude and the eye rolls. Along with drinks not being made proper and food being either under or over cooked. I have went on multiple occasions and different times and there is a big difference in service. Will only be going to east ave Dunkin. May burn more gas but atleast they have great service and great food.

Atmosphere: 2

Food: 2

Service: 1

Gustavo Herrera

They are good people, but for some reason it takes them a lot of time to prepare the food.

Shay McFarland

Low staff door usually locked in the morning during business hours .. used to have great service years ago but has declined a lot .. I’ll be driving the extra distance to more professional customer driven Dunkin

Ruthann Whitfield

The coffee was terrible, ask for 6 sugar 2 cream and they always forget to put what I ask for.

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Hash Browns

Nicholas Daszkiewicz (N1BBL35)

The food is... Well it's fast food.The service was surprisingly exceptional.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Croissant, Hash Browns, Wake

Pd Dailey

Extremely slow in drive thru and inside. More than often, I have to rewarm coffee.

Atmosphere: 2

Food: 3

Service: 1

candy ryder

Been here 10 minutes since 5 amNo one in line drive thru isn’t open and no one is hereStore hours are bogus

Jenna Psomiadis

There was only 2 people working (a young man and woman) and they were doing their job, polite and helpful. When the amount of customers slowed down, they were both doing their side work instead of just standing around and gossiping like I've seen so many times beforeParking: They have their own parking lot with plenty of spacesWheelchair accessibility: They have handicapped parking spots, bathrooms and entrances.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts, Caramel Iced Macchiato

rodney dolberry

Now, this location and its staff are awesome if I could clone them and put them in every neighborhood I would , and the ice caramel machiato I order was the sharpest cup I've had in

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Croissant

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