They have given me old coffee and stale everything every time I go …then when you go to fix the order they do it bad again like they know you won’t come twice and wait the service …this is literally the first place to have me even do a google review. I used to work in fast food for years before starting my own business and can’t believe it’s gotten to this point where people do not care about getting a simple order out .
Atmosphere: 4
Food: 2
Service: 1
Varrick Wattson
bitter coffee, lit ordered signature churro coffee and you'd expect it to be any slightly sweet ? or maybe not taste like normal coffee, maybe some churro flavoring and it didnt
Atmosphere: 3
Food: 1
Service: 3
Ashley Huss
this place is supposed to be 24/7 and my grub hub driver is waiting out there forever bc no one is there and lights all on let be real this is stupid and they need to either change there hours or fix there staff!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hot Coffee and Cake of the Day
Kelly Tria
Meh it's open 24/7 but if there were other places open I would most likely choose one of them. Coffee's great but the donuts are lacking a bit (and have been for years now).
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hot Coffee and Cake of the Day
ryleigh hagberg
Everyone at this location is always so nice. I go out of my way to come here instead of the one closer to me. Thank you! :)
Food: 5
Service: 5
Joseph Perkins
Good service but one of the busier locations. So if you want to be quick in and out, it'll depend on what time a day you make your order.Using the Duncan app makes pick up much quicker at the location..Parking: Limited parkingDo to location add a cornerWheelchair accessibility: This location is handicapped accessible
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Donuts
Loretta Wiggins
Coffee is nasty leaves a bad taste in your
Food: 1
Christian Haugh
Waited in drive thru for more than 20 minutes… why?
Atmosphere: 3
Food: 4
Service: 1
Michael Marciano
Went through this morning. Got two drinks and two pieces of food, a bagel and a donut. I ordered the bagel toasted with butter. It came not toasted and with no butter and one of the drinks which was half hot chocolate half coffee has no hot chocolate in it. How do you mess up a drink that literally only has two ingredients?? I tried to call to discuss the problem with them and of course no one answers the phone cuz why would a business answer its phone for its customers? I understand. Sometimes this place is like the only thing that's open, but if you have any other options especially with a Starbucks a block away go with the other options!
Atmosphere: 1
Service: 1
Recommended dishes: Donuts, Bagels
joker black
The parking suck balls tho don't go in with a big truck
This is currently the best Dunkin on this side of town regarding customer service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Meatless Breakfast Sausage
Nicole Alfano
They're 24 hours and last night the store was open, there were donuts out and everything but NOBODY WAS THERE. It was very weird and irritating
Tina Nowatchik
This Dunkin Donuts is the rudest and unappreciated of there guests in the entire Rochester, NY. My daughter ordered a Mango Pineapple refresher with no ice and light Green Tea. She has very sensitive teeth, so I asked for a tiny cup of ice. They charge me a dollar for this cup. When she tried it the taste was incredibly nasty and gross, it tasted like it was going bad like rotting fruit. My daughter knows how her drink tastes very well. After my daughter tried the drink the first time she asked for it to be re made. They gave me a hard time and the drink still tasting like rotten fruit. The Dunkin didn't apologize. Not even a sorry, they just huffed at me. I took the drink to another Dunkin in Rochester and offered to pay for another drink to be remade. They refused to take payment and made the drink that tasted amazing, as always. I would go back to the other Dunkin in a heart beat. But this one lost my business forever.
Atmosphere: 2
Service: 1
Daniel Clark
We went through the drive through this morning to get a cup of coffee and muffin. Had to small separate orders. But just for asking a simple question to the lady at the lady at the window, we get a sigh of frustration back through the speaker as if we are being difficult. You should teach your employees what real customer service is. If I were to be asked a question by a customer on the job and my reply to their face is a sigh of frustration I would expect that customer to not want to shop with me. She was a hateful person even after we pulled up to the window. Will not be coming back to this location.
They have given me old coffee and stale everything every time I go …then when you go to fix the order they do it bad again like they know you won’t come twice and wait the service …this is literally the first place to have me even do a google review. I used to work in fast food for years before starting my own business and can’t believe it’s gotten to this point where people do not care about getting a simple order out .
Atmosphere: 4
Food: 2
Service: 1
bitter coffee, lit ordered signature churro coffee and you'd expect it to be any slightly sweet ? or maybe not taste like normal coffee, maybe some churro flavoring and it didnt
Atmosphere: 3
Food: 1
Service: 3
this place is supposed to be 24/7 and my grub hub driver is waiting out there forever bc no one is there and lights all on let be real this is stupid and they need to either change there hours or fix there staff!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hot Coffee and Cake of the Day
Meh it's open 24/7 but if there were other places open I would most likely choose one of them. Coffee's great but the donuts are lacking a bit (and have been for years now).
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hot Coffee and Cake of the Day
Everyone at this location is always so nice. I go out of my way to come here instead of the one closer to me. Thank you! :)
Food: 5
Service: 5
Good service but one of the busier locations. So if you want to be quick in and out, it'll depend on what time a day you make your order.Using the Duncan app makes pick up much quicker at the location..Parking: Limited parkingDo to location add a cornerWheelchair accessibility: This location is handicapped accessible
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Donuts
Coffee is nasty leaves a bad taste in your
Food: 1
Waited in drive thru for more than 20 minutes… why?
Atmosphere: 3
Food: 4
Service: 1
Went through this morning. Got two drinks and two pieces of food, a bagel and a donut. I ordered the bagel toasted with butter. It came not toasted and with no butter and one of the drinks which was half hot chocolate half coffee has no hot chocolate in it. How do you mess up a drink that literally only has two ingredients?? I tried to call to discuss the problem with them and of course no one answers the phone cuz why would a business answer its phone for its customers? I understand. Sometimes this place is like the only thing that's open, but if you have any other options especially with a Starbucks a block away go with the other options!
Atmosphere: 1
Service: 1
Recommended dishes: Donuts, Bagels
The parking suck balls tho don't go in with a big truck
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is currently the best Dunkin on this side of town regarding customer service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Meatless Breakfast Sausage
They're 24 hours and last night the store was open, there were donuts out and everything but NOBODY WAS THERE. It was very weird and irritating
This Dunkin Donuts is the rudest and unappreciated of there guests in the entire Rochester, NY. My daughter ordered a Mango Pineapple refresher with no ice and light Green Tea. She has very sensitive teeth, so I asked for a tiny cup of ice. They charge me a dollar for this cup. When she tried it the taste was incredibly nasty and gross, it tasted like it was going bad like rotting fruit. My daughter knows how her drink tastes very well. After my daughter tried the drink the first time she asked for it to be re made. They gave me a hard time and the drink still tasting like rotten fruit. The Dunkin didn't apologize. Not even a sorry, they just huffed at me. I took the drink to another Dunkin in Rochester and offered to pay for another drink to be remade. They refused to take payment and made the drink that tasted amazing, as always. I would go back to the other Dunkin in a heart beat. But this one lost my business forever.
Atmosphere: 2
Service: 1
We went through the drive through this morning to get a cup of coffee and muffin. Had to small separate orders. But just for asking a simple question to the lady at the lady at the window, we get a sigh of frustration back through the speaker as if we are being difficult. You should teach your employees what real customer service is. If I were to be asked a question by a customer on the job and my reply to their face is a sigh of frustration I would expect that customer to not want to shop with me. She was a hateful person even after we pulled up to the window. Will not be coming back to this location.
Atmosphere: 1
Food: 3
Service: 1
Every morning stop!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts