McDonald's

788 Lake Ave, Rochester
(585) 254-8960

Recent Reviews

Leighanne Attridge

Great parking lot!! Spot # 6 from the back is best for after dark usage to use. Lighting is exceptional!!!Parking: See above.

Atmosphere: 5

Food: 3

Service: 1

Recommended dishes: Mcdouble, Mcchicken

Sasha's Stories

They are slower than a

Atmosphere: 5

Food: 5

Service: 1

Petro Kutsov

The service is zero, they walk, play like small children. While people are waiting for their orders.

Atmosphere: 1

Food: 1

Service: 1

Brycen Wright

Wouldn't go after dark, too many homeless aggressively patrolling the drive through line and pacing around in the dark. I paid for my order at 1:40am and was told to pull up waiting for fresh fries, I waited till 3:10 am and finally walked up to the window... Every single employee was clueless but seemed to still find my order. Sitting in a warmer. Replaced the fries in it and served it to me, fries were the only edible thing I got on a $30 order. Absolutely abismal, this location needs either flattened or a serious staff retraining.

Atmosphere: 1

Food: 1

Service: 1

Julio J Santiago

They always forget something from my order or don't get my order right.

Atmosphere: 3

Food: 4

Service: 2

Tony Pony

It’s a lil girl there that worked there cursed out a customer in front of his lil daughter cause they gave out the wrong food she even pulled a knife of the guy after she ripped up his receipt then tried to hit them in her car as they left I hope he suing and he had a lot of witnesses the store was full please shut this place down before someone dies in there

Atmosphere: 1

Food: 1

Service: 1

Chelsea Lewis

I work delivery and every time I get an order for the store I might as well automatically cancel it because these people are the worst. They saw me several times no one‘s doing anything they’re laughing or walking around joking instead of making this establishment some money I waited 10+ minutes they saw me several times we weren’t doing very much of anything and didn’t come to the door.

Atmosphere: 1

Service: 1

Rebeka Schleyer

My husband and I were just going toMcDonald's to get mc flurries.... This wasOn 2/27/24@appx. 4pm.... So we orderedThe Two McFlurries and when we got home.... Btw we got these mcflurries in the park n pick up.... So anyhow, we get home and the Oreo cookie mix that was supposed to be mixed in the ice creamBUT it was NOT!!! SO HERE WE ARE LOOKING FORWARD TO EATING OUR OREO ? COOKIE MIX THAT COST US $10 n here we're NOT ABLE to have thtWonderful OREO ? COOKIE MIX Mcflurries. So we NEED to be COMPENSATED FOR OUR 2 MCDONALD'S MCFLURRIES THAT WE NEVER GOT TO ENJOY. GIVE US THAT CHANCE TO ENJOY YOUR YUMMY ??MCFLURRIES!!!! LOOK FORWARD TO HEARING FROM CUSTOMER SERVICE. I WILL DO A FOLLOW UP ON THIS COMMENT. SO YU CAN SEE IF WE WERE TAKEN CARE OF. HOPEFULLY, MCDONALD'S WILL FOLLOW THROUGH ON THEIR CUSTOMER SERVICE ? SKILLS.Parking: It's okay. McDonald's to gets a lot of money ? But they are VERY SKIMPY ON THEIR PARKING. MCDONALD'S NEEDS TO HAVE MUCH BETTER PARKING!!!!!Wheelchair accessibility: The wheel chair accessibility is very veryScarce bcuz BOTH DOORS OPEN INTOEACH OTHER ON EACH SIDE...... SO HOPEFULLY, MCDONALD'S WILL MAKE IT EASIER FOR WHEELCHAIR RECIPIENTS.IT'S NOT EASY AT ALL FOR WHEELCHAIR RECIPIENTS TO GET INTO MCDONALD'S.SO CUSTOMER SERVICE AT MCDONALD'S.... PLEASE DON'T FORGET ABOUT THESE WONDERFULWHEELCHAIR RECIPIENTS BCUZ THEY DON'T DESERVE TO BE FORGOTTEN!!!!

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Quarter Pounder with Cheese and Large Fries and a Sundae and Sweet Iced Tea, Big Mac, Egg Mcmuffin, French Fries, Sausage Mcmuffin with Egg

Malik H Dawson

The WORST in the city ?

Leo Marteni (Gee)

The sign says lobby opens at 6 a.m but they have it CLOSED whoever working in there just walking around taking orders through drive through but none up front!?

Atmosphere: 1

Food: 1

Service: 1

Patrick Chefalo

Stopped in for a drink and to fight with the big menu app.Parking: The in/out of the lot takes getting used to.

Atmosphere: 3

Food: 3

Service: 3

Your Name

Rudest people I've encountered in fast food and I've worked in fast food. We asked to do two separate orders the woman barked at us that they don't do that, then we asked to use two separate cards and she refused to listen to the amount we were trying to put on the card and kept trying to charge one card the full amount of the order. My husband kept trying to tell her the amount that was on the card, she kept the window closed yelling and knocking on the window. Then yells to her manager "come talk to this man" we are still sitting here after the window lady in the pink jacket said "pull up behind that truck" we've been here for over 20 minutes now. I will never be coming back to this location and will be calling corporate.***we ended up leaving. No manager came to talk to us or anything. Insanely rude people. This is why I don't usually go to mcdonalds.

Noelya Oliveras

Take to long the food

Idalmis DeArmas

If you go between 2-3AM before they close you can't make orders at the drive thru but if you got the App you can do a mobile order and pick up in the drive thru!

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Quarter Pounder Hamburger, Mcdouble, Big Mac

Dom Cox

I personally work at Webster McDonald’s on ridge road I’m and I make sure everything is correct they gave me a 20 piece with no sauce when I ask for ranch and a 20 piece comes with 3 sauces and the lady gave us an attitude in drive thru when I asked if she could give me a secondKid-friendliness: Respectfull

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Chicken Sandwich

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