I wrote a highly favorable review when we discovered Pino's in 2017 and things thankfully haven't changed. We recently visited friends in Rochester and on our way out of town purposely stopped in PIno's and purchased two subs to go. We may have been there one other time (2018?) in between). I see that we got the exact same order as we did in 2017 (one hot steak sub and one cold turkey sub), and we weren't disappointed. The subs were both chock full of meat; the bread is soft with a light crunch on the outside; the extras just what you specify. I'm sure the prices have gone up in the last five years but I feel they are worth the price. You take a number from a machine as soon as you come in but they move right along. We got there on a weekday around lunch time and first thing we see is a few men having a "tail-gate" in the parking lot with subs! What a great advertisement for Pino's! The service is still great (I feel that I may have been waited on by the same guy as the last time) and they don't rush you. They feature Boar's Head cold cuts and lots of offerings for salads, and ready-made foods (lasagna; meatballs; etc.) as well as bakery items. Parking is ample and it's easy to get back out to the main road and to Route 390; the Thruway; etc. I highly recommend Pino's! We will be back!
David Butterworth
Prices going up quality way down This used to be one of the top 3 deli's in Rochester out of 10 around them all them all now be lucky if it's in the last 3
Liz D.
Food is always delicious! I'm partial to the arancini, my husband to the fresh subs. We also love the desserts! Definitely a local staple!
Michelle Vetato
Best food ever. Always delicious.
Marco T.
Best steak sub in town ! New spot from previous location . Easy to get to people are very nice . So much good to take home good portions for your money .
Lynne Gigliotti
Very good food made by very good people! Went to order for our office and they unfortunately forgot to include one meal. Not only did they deliver the food but gave us a gift card. Not only will I personally order there but the office will definitely order again. Thank you, Pino's!
Adrianna H.
Great selection! I love their fresh bread it is so soft. Delicious Rice Balls! Great cookies and brownies!
Michelle Timmons
Let me tell you this is The Best Place to order subs, hot or cold, Italian food cookies etc. I come here once a week and you get what you pay for. The staff is so friendly and every time I go in the owner is there. Love Love Pino's.
Matt Nesto
OUTSTANDING SUB. I Split a large spicy Sicilian with my man child .. and we still had leftovers... Just a whale of a sandwich! The only downer is that we don't live nearby. H/T to Locker Room Sports for the rec
Susan G.
I went to Pino's because of all the good reviews and I have always gotten good food and service when I visited the store. For thirthy some years I have made my own tripe at Christmastime, but this year I decided to buy it already made and of course I went to Pino's. What a mistake, it is the worst tripe I have ever tasted. I ordered the tripe because it was advertised on Pino's website at $11.99 a quart. I ordered 6 quarts because my whole family enjoys tripe for Christmas. When I picked up the tripe on Dec.23rd. it was going to cost me $12.99 a pint. The catering manager I spoke with said they have never sold or advertised tripe by the quart. My daughter showed her the ad and all she could say is that she knew nothing about the website. Needless to say, after arguing and asking to speak to Pino, she offered us a discount of $12.00. I paid the price for two reasons, I could not buy and cook tripe at this last minute and I knew that Pino's always made good tripe. When I opened the first container on Christmas eve, I got the shock of my life, the tripe was cut so small ( it was the size of a diced onion). I culd not even identify what was in the sauce. By this time the store was closed for the holiday and I was stuck with tripe that was inedible. I learned a very expensive lesson I will never shop at Pino's again and neither will my family
I'm very saddened to be writing such a bad review for Pino's. I've been a very loyal customer for over 20 years. Their food is delicious but the service that I've experienced recently has been just abysmal. I called on 12/13 to order a tray of lasagna for Xmas Eve and was told very rudely by a male worker "we aren't taking any more orders for Christmas" and was hung up on. I was not only upset by this but stunned. I debated whether I should never give them my business again or if I should call back. I decided to call back and spoke with a woman who I told what had just happened when I called and she apologized. She was able to accommodate my order and I prepaid for the order over the phone. She told me my order would be ready by 3p on 12/23. Today, 12/23, I called at 3:30p to order meatball subs and let the person on the phone know that I was also coming to pick up my pre-ordered tray of lasagna. I arrived to Pino's at 4p and asked for my subs/lasagna. I was given a puzzled look by the man who waited on me and I watched him go in the kitchen. I waited for several minutes watching him look around with a concerned look on his face. He finally came out and I stopped him and said to him "you don't have my order, do you" to which he snapped back at me "you're just going to have to wait...we're very busy and have a lot of orders of lasagna back there to look through" and he abruptly walked away. I waited again for several minutes. He came out again, looked at my sub order and asked me if I was sure that I used the same name for the lasagna pre-order as the subs. I said "yes". He then disappeared again for several minutes. He finally came out with a tray of lasagna and my subs and rung me up. I said that I was pretty sure I had pre-paid for the lasagna to which he snapped back "well that's your problem...we don't have any record of a payment". At that point I told him that I was sick of being "yelled" at and treated poorly. His whole tone changed from mean to condescending and he then kept calling me "honey" and asked me who was being mean to me. I looked at him and told him that he has been snapping at me and making me feel as if I'm an imposition on him despite the fact that someone clearly screwed up and didn't put my order through. I also told him about being hung up on when I originally called on the 13th to which is said "oh honey, that wasn't me...I'd never hang up on a lady...I make love, not hate". I was so disgusted by this time that I told him I'd pay AGAIN and that the first thing I'm doing when I go home is looking at my bank statement to see if I had already paid (yes, I know I should have 100% remembered if I had already paid, but I honestly couldn't remember). As I put the lasagna in my care I noticed on the tray a name was written on it and it wasn't my name...they actually gave me another customer's tray of lasagna! I couldn't believe it. I wasn't about to go back in and argue this as I had already spent far too much time getting treated poorly and I was DONE! Sure enough, when I got home I did see my payment from 12/13 for the lasagna and was even more upset that I was not only treated so poorly but I was double billed for a $50 tray of lasagna. I called and spoke to the manager (a woman who's name I couldn't make out but begins with a P). She was arguing with me because I told her that due to both experiences Pino's lost a customer and that I will never buy from them again. She couldn't believe that I wouldn't give them another chance because of just one bad experience (I guess being yelled at and hung up on earlier in the month didn't count?). I finally stopped her and said I just want my money back for being double charged. She took my payment info again and told me that I'd see a credit in a few days. We'll see if that happens. While Pino's food is delicious, I refuse to be
Kathy Ciavarri
the best place ever.......
John Wilson
I can’t say enough good things about Pino’s,wide variety of cold cuts & subs,everything is ALWAYS fresh,the stuff is top notch,always tentative to their customers needs.they are the best sub shop in Greece.
Andrew Russell
This is one of the few great lunch spots. Not many places offer the variety like Pino's. The customer service is fantastic on top of the already amazing food! Hands down a must go!!
Susan Hovemeyer
Very good, very fresh, and VERY friendly staff! Just know that even though you order what YOU might think is a hoagie (with all the hoagie toppings) you have to add them... lettuce, tomato, onion, etc. The cheesesteak tasted like very thinly sliced beef and not pressed beef! Excellent!
I wrote a highly favorable review when we discovered Pino's in 2017 and things thankfully haven't changed. We recently visited friends in Rochester and on our way out of town purposely stopped in PIno's and purchased two subs to go. We may have been there one other time (2018?) in between). I see that we got the exact same order as we did in 2017 (one hot steak sub and one cold turkey sub), and we weren't disappointed. The subs were both chock full of meat; the bread is soft with a light crunch on the outside; the extras just what you specify. I'm sure the prices have gone up in the last five years but I feel they are worth the price. You take a number from a machine as soon as you come in but they move right along. We got there on a weekday around lunch time and first thing we see is a few men having a "tail-gate" in the parking lot with subs! What a great advertisement for Pino's! The service is still great (I feel that I may have been waited on by the same guy as the last time) and they don't rush you. They feature Boar's Head cold cuts and lots of offerings for salads, and ready-made foods (lasagna; meatballs; etc.) as well as bakery items. Parking is ample and it's easy to get back out to the main road and to Route 390; the Thruway; etc. I highly recommend Pino's! We will be back!
Prices going up quality way down This used to be one of the top 3 deli's in Rochester out of 10 around them all them all now be lucky if it's in the last 3
Food is always delicious! I'm partial to the arancini, my husband to the fresh subs. We also love the desserts! Definitely a local staple!
Best food ever. Always delicious.
Best steak sub in town ! New spot from previous location . Easy to get to people are very nice . So much good to take home good portions for your money .
Very good food made by very good people! Went to order for our office and they unfortunately forgot to include one meal. Not only did they deliver the food but gave us a gift card. Not only will I personally order there but the office will definitely order again. Thank you, Pino's!
Great selection! I love their fresh bread it is so soft. Delicious Rice Balls! Great cookies and brownies!
Let me tell you this is The Best Place to order subs, hot or cold, Italian food cookies etc. I come here once a week and you get what you pay for. The staff is so friendly and every time I go in the owner is there. Love Love Pino's.
OUTSTANDING SUB. I Split a large spicy Sicilian with my man child .. and we still had leftovers... Just a whale of a sandwich! The only downer is that we don't live nearby. H/T to Locker Room Sports for the rec
I went to Pino's because of all the good reviews and I have always gotten good food and service when I visited the store. For thirthy some years I have made my own tripe at Christmastime, but this year I decided to buy it already made and of course I went to Pino's. What a mistake, it is the worst tripe I have ever tasted. I ordered the tripe because it was advertised on Pino's website at $11.99 a quart. I ordered 6 quarts because my whole family enjoys tripe for Christmas. When I picked up the tripe on Dec.23rd. it was going to cost me $12.99 a pint. The catering manager I spoke with said they have never sold or advertised tripe by the quart. My daughter showed her the ad and all she could say is that she knew nothing about the website. Needless to say, after arguing and asking to speak to Pino, she offered us a discount of $12.00. I paid the price for two reasons, I could not buy and cook tripe at this last minute and I knew that Pino's always made good tripe. When I opened the first container on Christmas eve, I got the shock of my life, the tripe was cut so small ( it was the size of a diced onion). I culd not even identify what was in the sauce. By this time the store was closed for the holiday and I was stuck with tripe that was inedible. I learned a very expensive lesson I will never shop at Pino's again and neither will my family
Restaurantji Recommends
I'm very saddened to be writing such a bad review for Pino's. I've been a very loyal customer for over 20 years. Their food is delicious but the service that I've experienced recently has been just abysmal. I called on 12/13 to order a tray of lasagna for Xmas Eve and was told very rudely by a male worker "we aren't taking any more orders for Christmas" and was hung up on. I was not only upset by this but stunned. I debated whether I should never give them my business again or if I should call back. I decided to call back and spoke with a woman who I told what had just happened when I called and she apologized. She was able to accommodate my order and I prepaid for the order over the phone. She told me my order would be ready by 3p on 12/23. Today, 12/23, I called at 3:30p to order meatball subs and let the person on the phone know that I was also coming to pick up my pre-ordered tray of lasagna. I arrived to Pino's at 4p and asked for my subs/lasagna. I was given a puzzled look by the man who waited on me and I watched him go in the kitchen. I waited for several minutes watching him look around with a concerned look on his face. He finally came out and I stopped him and said to him "you don't have my order, do you" to which he snapped back at me "you're just going to have to wait...we're very busy and have a lot of orders of lasagna back there to look through" and he abruptly walked away. I waited again for several minutes. He came out again, looked at my sub order and asked me if I was sure that I used the same name for the lasagna pre-order as the subs. I said "yes". He then disappeared again for several minutes. He finally came out with a tray of lasagna and my subs and rung me up. I said that I was pretty sure I had pre-paid for the lasagna to which he snapped back "well that's your problem...we don't have any record of a payment". At that point I told him that I was sick of being "yelled" at and treated poorly. His whole tone changed from mean to condescending and he then kept calling me "honey" and asked me who was being mean to me. I looked at him and told him that he has been snapping at me and making me feel as if I'm an imposition on him despite the fact that someone clearly screwed up and didn't put my order through. I also told him about being hung up on when I originally called on the 13th to which is said "oh honey, that wasn't me...I'd never hang up on a lady...I make love, not hate". I was so disgusted by this time that I told him I'd pay AGAIN and that the first thing I'm doing when I go home is looking at my bank statement to see if I had already paid (yes, I know I should have 100% remembered if I had already paid, but I honestly couldn't remember). As I put the lasagna in my care I noticed on the tray a name was written on it and it wasn't my name...they actually gave me another customer's tray of lasagna! I couldn't believe it. I wasn't about to go back in and argue this as I had already spent far too much time getting treated poorly and I was DONE! Sure enough, when I got home I did see my payment from 12/13 for the lasagna and was even more upset that I was not only treated so poorly but I was double billed for a $50 tray of lasagna. I called and spoke to the manager (a woman who's name I couldn't make out but begins with a P). She was arguing with me because I told her that due to both experiences Pino's lost a customer and that I will never buy from them again. She couldn't believe that I wouldn't give them another chance because of just one bad experience (I guess being yelled at and hung up on earlier in the month didn't count?). I finally stopped her and said I just want my money back for being double charged. She took my payment info again and told me that I'd see a credit in a few days. We'll see if that happens. While Pino's food is delicious, I refuse to be
the best place ever.......
I can’t say enough good things about Pino’s,wide variety of cold cuts & subs,everything is ALWAYS fresh,the stuff is top notch,always tentative to their customers needs.they are the best sub shop in Greece.
This is one of the few great lunch spots. Not many places offer the variety like Pino's. The customer service is fantastic on top of the already amazing food! Hands down a must go!!
Very good, very fresh, and VERY friendly staff! Just know that even though you order what YOU might think is a hoagie (with all the hoagie toppings) you have to add them... lettuce, tomato, onion, etc. The cheesesteak tasted like very thinly sliced beef and not pressed beef! Excellent!