We used to love ordering from this place all the time but lately I don’t know what’s happened we don’t even tip the delivery drivers anymore because they take HOURS to deliver COLD STALE FOOD that we paid tons of money for this like the last place y’all would want to order food from for delivery for pick up it’s ok I guess but delivery if I can give zero stars I would tonight was horrific we placed an order online at 7:11 pm we just got our food 8:20 pm COLD STALE AND SOGGY we call and they state their tracker does not work please fix that why would you advertise tracking and it doesn’t work!? Your site says they ensure fast efficient delivery in less than 1 hour don’t believe that or them that’s false advertisement to get y’all to buy and that sucks seriously this location really needs to invest in a better delivery system like Mt Hope location no one beats those guys NO ONE I’m so sad we moved away from that area and sold our home over there they delivered miles away to us always less than 30 minute waits this location is horrible with deliveries I will not be buying anymore nor recommending
Atmosphere: 1
Food: 3
Service: 1
Mrca Carrr
Worst customer service experience ever told me 25 mins get there they tell me 20 more mins like I'm on his time no empathy about my time no discount no remorse yall can keep that whole order
Atmosphere: 1
Food: 4
Service: 1
Bre Wilson
Service is extremely slow and rude and food quality is terrible we waited 2 hours and are pizza was still coldParking: I almost got into a car accident trying to leave here and enter they hit my bumper and ran
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni and Sausage Super Slice
Steve S
Food is so overpriced, $40 for a pizza is ridiculous, $10.95 for 2 chicken fingers? what a joke this place is, they'll be out of business soon.
Atmosphere: 1
Food: 1
Service: 1
Winston S.
Sub was dry. customer's service was ass. Bums sitting outside the building. Don't stop here find another Salvatore's location
Timothy M E.
I wish I could show you all a picture of the pathetic " Sicilian calamari" I received from the Dewey Ave store. It looked like some a child made blind folded. It was also cold and tasted worse than looked. They had the nerve to charge me $21 for it. They of course refused to give me a refund after being a customer there for 20 years lol
Tina Winnett
Good food and they use their own employees for delivery witch is a big deal for me.wont use door dash ever again,too many issues.you can always pick up to save on delivery fees.
Food: 5
Service: 5
Bethzaida Santiago
Pizza was nothing what I asked
Atmosphere: 1
Food: 1
Service: 1
Adrienne Williams
Quality of food has went down, especially for the
Food: 1
Paul F.
I order lunch 2-3 times weekly. So it's fair to say that I'm a "regular". Food is fairly priced with good daily specials. Problem is is that my phone-in order has been forgotten at least 4 times in past 3 weeks. They predict 20-30 min, I show up 45 min later and THEN they make the order. 10 minutes later they apologize for forgetting it. I'm done with this lack of customer service. My time is more important to me than it is to them and if they cared, I'd be adding a few more stars. They obviously don't so no more Salvatore's on Dewey.
Ordered food at 4:05pm it arrived at 5:51pm. Driver did not have food in a hot bag. Manager said food left store at 5:05pm so food sat in drivers car for almost an hour, pizza was ice cold and wings were cold. Manager did not seem to care. This company has gone downhill since Soccer Sam retired and moved to Florida. Would rather get a better product elsewhere. No mor Salvatores for this family.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Jumbo Buffalo Wings
Alyssa Eden
They called me to tell me that as a first time customer I would have to go there first and then they would start making the pizza (no matter how you try and orderit). The reason for this is because they have made pizzas without the people coming to collect. ( understandable) then take card only then>:( it's ridiculous to expect us to wait even when I said I'll be there and live right across the street and still declined saying I had to be there probably lose a lot of business
Atmosphere: 1
Food: 1
Service: 1
Amy Rhoda
Great customer service, delicious food. My steak sub is on point everytime!!! Every pizza i get free or not is made perfect everytime!!! Keep up the good work!!
Kyshaa Collins
Did their best to accommodate the over flow of orders with short staff I will return
Atmosphere: 5
Food: 5
Service: 5
John B.
I've been a loyal customer for years but I'm severing my relationship with this chain. I placed an order over the website last night, site indicated it didn't go through so I tried again. Again, it did not go through. No confirmation email. After following up with my bank they indicated I had been charged twice for an order I never received. I spoke with "owner" (press X to doubt) of the Dewey location who told me to call corporate. Well, this AM I tried to call corporate. It's all electronic and they tell me to send an email. This wasn't my error. Why am I running around like a personal assistant? What garbage customer service is this? If I walked in and took $70 from the register I'd be in jail. I'm waiting to hear back but I am prepared to file a chargeback. This wasn't necessary if anyone at any point had pretended they cared about my loss of money OR the fact I never got my food. Your quality has gone, and your portions have shrunk over the years anyways, this is probably for the best. Support your local pizza joints... except this chain.
We used to love ordering from this place all the time but lately I don’t know what’s happened we don’t even tip the delivery drivers anymore because they take HOURS to deliver COLD STALE FOOD that we paid tons of money for this like the last place y’all would want to order food from for delivery for pick up it’s ok I guess but delivery if I can give zero stars I would tonight was horrific we placed an order online at 7:11 pm we just got our food 8:20 pm COLD STALE AND SOGGY we call and they state their tracker does not work please fix that why would you advertise tracking and it doesn’t work!? Your site says they ensure fast efficient delivery in less than 1 hour don’t believe that or them that’s false advertisement to get y’all to buy and that sucks seriously this location really needs to invest in a better delivery system like Mt Hope location no one beats those guys NO ONE I’m so sad we moved away from that area and sold our home over there they delivered miles away to us always less than 30 minute waits this location is horrible with deliveries I will not be buying anymore nor recommending
Atmosphere: 1
Food: 3
Service: 1
Worst customer service experience ever told me 25 mins get there they tell me 20 more mins like I'm on his time no empathy about my time no discount no remorse yall can keep that whole order
Atmosphere: 1
Food: 4
Service: 1
Service is extremely slow and rude and food quality is terrible we waited 2 hours and are pizza was still coldParking: I almost got into a car accident trying to leave here and enter they hit my bumper and ran
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni and Sausage Super Slice
Food is so overpriced, $40 for a pizza is ridiculous, $10.95 for 2 chicken fingers? what a joke this place is, they'll be out of business soon.
Atmosphere: 1
Food: 1
Service: 1
Sub was dry. customer's service was ass. Bums sitting outside the building. Don't stop here find another Salvatore's location
I wish I could show you all a picture of the pathetic " Sicilian calamari" I received from the Dewey Ave store. It looked like some a child made blind folded. It was also cold and tasted worse than looked. They had the nerve to charge me $21 for it. They of course refused to give me a refund after being a customer there for 20 years lol
Good food and they use their own employees for delivery witch is a big deal for me.wont use door dash ever again,too many issues.you can always pick up to save on delivery fees.
Food: 5
Service: 5
Pizza was nothing what I asked
Atmosphere: 1
Food: 1
Service: 1
Quality of food has went down, especially for the
Food: 1
I order lunch 2-3 times weekly. So it's fair to say that I'm a "regular". Food is fairly priced with good daily specials. Problem is is that my phone-in order has been forgotten at least 4 times in past 3 weeks. They predict 20-30 min, I show up 45 min later and THEN they make the order. 10 minutes later they apologize for forgetting it. I'm done with this lack of customer service. My time is more important to me than it is to them and if they cared, I'd be adding a few more stars. They obviously don't so no more Salvatore's on Dewey.
Restaurantji Recommends
Ordered food at 4:05pm it arrived at 5:51pm. Driver did not have food in a hot bag. Manager said food left store at 5:05pm so food sat in drivers car for almost an hour, pizza was ice cold and wings were cold. Manager did not seem to care. This company has gone downhill since Soccer Sam retired and moved to Florida. Would rather get a better product elsewhere. No mor Salvatores for this family.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Jumbo Buffalo Wings
They called me to tell me that as a first time customer I would have to go there first and then they would start making the pizza (no matter how you try and orderit). The reason for this is because they have made pizzas without the people coming to collect. ( understandable) then take card only then>:( it's ridiculous to expect us to wait even when I said I'll be there and live right across the street and still declined saying I had to be there probably lose a lot of business
Atmosphere: 1
Food: 1
Service: 1
Great customer service, delicious food. My steak sub is on point everytime!!! Every pizza i get free or not is made perfect everytime!!! Keep up the good work!!
Did their best to accommodate the over flow of orders with short staff I will return
Atmosphere: 5
Food: 5
Service: 5
I've been a loyal customer for years but I'm severing my relationship with this chain. I placed an order over the website last night, site indicated it didn't go through so I tried again. Again, it did not go through. No confirmation email. After following up with my bank they indicated I had been charged twice for an order I never received. I spoke with "owner" (press X to doubt) of the Dewey location who told me to call corporate. Well, this AM I tried to call corporate. It's all electronic and they tell me to send an email. This wasn't my error. Why am I running around like a personal assistant? What garbage customer service is this? If I walked in and took $70 from the register I'd be in jail. I'm waiting to hear back but I am prepared to file a chargeback. This wasn't necessary if anyone at any point had pretended they cared about my loss of money OR the fact I never got my food. Your quality has gone, and your portions have shrunk over the years anyways, this is probably for the best. Support your local pizza joints... except this chain.