Wendy's

3180 Monroe Ave, Rochester
(585) 383-1660

Recent Reviews

Shaila

Ehhhhh like they didn't give me a fork for chili cheese fries which wasnt ideal

Steve Pena

Could not find my mobile order could not do anything to fix still trying to get my money back and no food giant hassle

Mike Jacobs

Easily the worst Wendy’s I’ve ever been to. And I love Wendy’s.

Food: 1

Service: 1

Graham

Sorry but this was not particularly a good place for food and the decor was not great, food was not that bad, just about acceptable, the carpet was disgusting, my feet stuck to the carpet, the pattern was indistinguishable due to the sticky drinks spilt on it, last cleaned who knows, a shame really as it was the first Wendy's I have ever been in and now the last. Disappointed ?

Atmosphere: 1

Food: 2

Service: 2

Recommended dishes: Burger, Cobb Salad

Ibrahim Nadeem

The food and service is good but one big problem with this location is the carpet floor and wall need to be replaced (mainly the carpet). Certain stops of the carpet is worn out and sticky.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Burger

Matt sharpe

The manager there...Lisa I think her name is...such an amazing person! Brought me food out to my table! Great Wendy's to go to!

Jonathan Ayala

Despite the fact that there were only 2 employees, the food was fast and good. Little pricey but good.

Atmosphere: 4

Food: 5

Service: 5

Cristiano Irizarry

A very good Wendy's to stop by and grab a bite. Good service but also very slow. They have messed up my order before but most of the time they are correct orders.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: French Fries

David Mills

Seemed very unprepared for customers, the food was average, the staff did not seem like they cared very much, and I waited longer then I should for someone to take my

Atmosphere: 2

Food: 3

Service: 1

Bryce Aidukaitis

Large, beautiful eating area - truly the ritziest style of Wendy's. The usual delicious fast food. Quick service. Touch screen self-serve drink fountain. 10/10 would return.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wendy

Anthony Chase

I got exactly what I wanted and it tasted exactly the way I wanted it to taste but the person behind the counter seemed absolutely miserable to even be there or take anybody's order

Atmosphere: 2

Food: 5

Service: 1

K H.

This place is ridiculous. It's the closest Wendy's to my job and countless times me or a friend or sister have gone here and not a single time did they put the order in correct or give us any of the food right and then gives us attitude when we correct the issue. We ordered a water they didn't give it to us so when we asked the worker slammed it down on the counter and then they forgot to add a meal to our order and when we asked if we could just add fries at the window when we noticed it wasn't put in correct they got annoyed and we're talking about it behind the counter and then gave us a bag with the fries thrown into the bag. Staff has been so rude and disrespectful countless times and then can't seem to get an order right on top of that. And may I add anytime I have been here we were the only car in line so I don't see why it has been so hard to get our order correct or even just some respect to their customer.

Jordan H.

The service is so bad here it's ridiculous. I come here for my lunch break regularly and the amount of times I've ordered something and they've given me the wrong food is ridiculous. I understand mistakes happen, but then they try and manipulate me into thinking I ordered incorrectly which i didn't. Any time I have to ask them to correct my order (which is way too often) they get very annoyed and show a very clear attitude about it. Usually they have an attitude just for showing up there. I even once had 3 employees inside heckling me once over a messed up order (even though I had the receipt!) until a manager stepped in and told them it was the 3rd time in 15 mins they messed up an order. Today, when they forgot my fries and drink, I asked for them and they literally threw them into my bag and slammed my drink down in front of me like I did something wrong. I love Wendy's but the nasty attitudes and poor service isn't worth it. People who hate their jobs shouldn't be the face of your business.

Cerenity Geer

Second time my work crew has stopped in for lunch and the bathrooms were out of toilet paper, soap dispensers broken, burgers were tasted awful, no cups for ketchup and ketchup dispensers only half worked, and the lady at the front counter seemed to not care about her job both times we went in there and was very rude. We will be finding elsewhere to eat

mommawren

Second time my work crew has stopped in for lunch and the bathrooms were out of toilet paper, soap dispensers broken, burgers were tasted awful, no cups for ketchup and ketchup dispensers only half worked, and the lady at the front counter seemed to not care about her job both times we went in there and was very rude. We will be finding elsewhere to eat

Load More