This place will NEVER get my business again and I plan on spreading the word amongst my peers and colleagues. I usually order from here and get delivery. Driving past my husband and I decided to get an order to pickup. When he went inside to pick up our food he stood there with another POC and they were both ignored. No one greeted either of them or asked for their order. After 10 minutes of standing there my husband finally got someone’s attention and said he placed an order. The manager came out to apologize for having paying customers waiting and being ignored by everyone working there. These people will take your money but don’t want you in their establishment. The absolute nerve. And extremely disappointed. This would have never happened in the Bronx.
Atmosphere: 1
Food: 4
Service: 1
Marina C
( 5 stars for attention )…….. I normally don’t write reviews but I really was so upset today. I left a surgery and decided to go to lunch with my friend to eat since we both didn’t eat… the place was busy but there was enough staff too help with the whole place. When I tell you we sat down with soda and waited about an hour for our food and ir was ICE COLD .. mind you.. the food is ready in heated pans. I asked for warmer food she took the food and NEVER brought it back I was sitting there watching my friend eat . We asked for 2 empanadas and the empanadas were hard and definitely not fresh they were so disgusting. We ALWAYS come here this was such horrible service and we will not be coming back. I should of took a picture of how hard and old the empanadas were. We were starving and ate them anyway. Again out of surgery starving. Unbelievable seriously
LilJizzo Gaming
I would give this negative 5 but it seems that people that aren’t Latin you have to wait until the servers feel like serving you.
Atmosphere: 1
Food: 1
Service: 1
shotoklass
Family restaurant, kids running around without control screaming and pushing each other leaving garbage all over, table service is next to zero they cater more to the take outs,same table servers are behind the take out line, if you need something you have to get up and ask for it yourself,food is good.Parking: At night there's plenty of free parking, I don't know in the day time.
Atmosphere: 1
Food: 4
Service: 1
Nicholas A.
I love this place. The remodel made it even better. The food is outstanding. The atmosphere after the remodel is now amazing. It's a restaurant the neighborhood really needs.
Abel Insuaste
I have been going to this place for 2 years and each time the customer service is worse, the bad temper of the girls is notable.
Atmosphere: 3
Food: 3
Service: 1
Wilma Garcia
The Best Avena...in town.
Atmosphere: 5
Food: 5
Service: 5
Tony
This is the 2nd time ordering from ElPollo! I ordered yesterday and again today. Had it delivered. The boneless chicken and the Rotisserie was off the hook. Great food, great portions. This is my spot for Spanish food in the island. Todo Estaba Rico! Gracias!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Plantains, Rice w Pigeon Peas Arroz Con Gandules, Rotisserie Chicken 1 2
Recommended dishes: Roast Pork 1 lb Large Rice Medium Beans & 2-Liter Soda 1
Tee J.
Food was delicious and everything I needed is to be! My server, Edy's was a sweetheart. She was friendly, professional, and accommodating. She is definitely an asset to the team.
Jay & Cely DIY
Other than delivering to my location which is not far from them the food was amazing I have not had good authentic food in years definitely recommend.Parking: You might find parking out front
Either than them not delivering to my area and me having to pick up 100$ worth of food it was fantastic and well worth the money haven't tasted real authentic food in years definitely recommend it A++
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Rice & Beans Arroz Y Habichuela, Beef
Jackie Perez
Always a good experience..always good food..been coming for about more then 10
This place will NEVER get my business again and I plan on spreading the word amongst my peers and colleagues. I usually order from here and get delivery. Driving past my husband and I decided to get an order to pickup. When he went inside to pick up our food he stood there with another POC and they were both ignored. No one greeted either of them or asked for their order. After 10 minutes of standing there my husband finally got someone’s attention and said he placed an order. The manager came out to apologize for having paying customers waiting and being ignored by everyone working there. These people will take your money but don’t want you in their establishment. The absolute nerve. And extremely disappointed. This would have never happened in the Bronx.
Atmosphere: 1
Food: 4
Service: 1
( 5 stars for attention )…….. I normally don’t write reviews but I really was so upset today. I left a surgery and decided to go to lunch with my friend to eat since we both didn’t eat… the place was busy but there was enough staff too help with the whole place. When I tell you we sat down with soda and waited about an hour for our food and ir was ICE COLD .. mind you.. the food is ready in heated pans. I asked for warmer food she took the food and NEVER brought it back I was sitting there watching my friend eat . We asked for 2 empanadas and the empanadas were hard and definitely not fresh they were so disgusting. We ALWAYS come here this was such horrible service and we will not be coming back. I should of took a picture of how hard and old the empanadas were. We were starving and ate them anyway. Again out of surgery starving. Unbelievable seriously
I would give this negative 5 but it seems that people that aren’t Latin you have to wait until the servers feel like serving you.
Atmosphere: 1
Food: 1
Service: 1
Family restaurant, kids running around without control screaming and pushing each other leaving garbage all over, table service is next to zero they cater more to the take outs,same table servers are behind the take out line, if you need something you have to get up and ask for it yourself,food is good.Parking: At night there's plenty of free parking, I don't know in the day time.
Atmosphere: 1
Food: 4
Service: 1
I love this place. The remodel made it even better. The food is outstanding. The atmosphere after the remodel is now amazing. It's a restaurant the neighborhood really needs.
I have been going to this place for 2 years and each time the customer service is worse, the bad temper of the girls is notable.
Atmosphere: 3
Food: 3
Service: 1
The Best Avena...in town.
Atmosphere: 5
Food: 5
Service: 5
This is the 2nd time ordering from ElPollo! I ordered yesterday and again today. Had it delivered. The boneless chicken and the Rotisserie was off the hook. Great food, great portions. This is my spot for Spanish food in the island. Todo Estaba Rico! Gracias!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Plantains, Rice w Pigeon Peas Arroz Con Gandules, Rotisserie Chicken 1 2
Great food for good
Atmosphere: 5
Food: 5
Service: 5
lovely food ! fresh, tasty, hot.. nice
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing food ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Pork 1 lb Large Rice Medium Beans & 2-Liter Soda 1
Food was delicious and everything I needed is to be! My server, Edy's was a sweetheart. She was friendly, professional, and accommodating. She is definitely an asset to the team.
Other than delivering to my location which is not far from them the food was amazing I have not had good authentic food in years definitely recommend.Parking: You might find parking out front
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Rice & Beans Arroz Y Habichuela, Beef, Rotisserie Chicken Pollo Asado
Either than them not delivering to my area and me having to pick up 100$ worth of food it was fantastic and well worth the money haven't tasted real authentic food in years definitely recommend it A++
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Rice & Beans Arroz Y Habichuela, Beef
Always a good experience..always good food..been coming for about more then 10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Plantains, Rice & Beans Arroz Y Habichuela, Fried Plantain, Rotisserie Chicken Pollo Asado, Roast Pork