Had an unbelievably disappointing experience with this restaurant this evening. My partner ordered curry from Uber eats. We have called and spoken with this restaurant before, as he has a life threatening allergy to peanuts and legumes. They have been in the past, extremely accommodating, with the chef even going as far to explain exactly what dishes/broths contain peanuts and what is safe, of which we have a list and always send a reminder. We order somewhat frequently and have always loved this food.Tonight was a polar opposite. We ordered as usual, with a note, and lo and behold, my partner experienced itching and hives upon touching the bag. Imagine my shock to open it up and find a plastic container of all things, crushed peanuts. Peanuts don’t even come with this curry. This feels cruel, as it was knowingly exposing someone to an allergen that was communicated. Luckily no epipen was needed as it was at least sealed, and Benadryl will help with hives. As individuals with deathly peanut and tree nut allergies, we never place the onus on a restaurant to accommodate us, we place responsibility on ourselves. That being said, this restaurant is now off the safe list. Those with food allergens please beware.Dietary restrictions: Usually they will not omit, but let you know which dishes don’t contain allergens, which is fine, but don’t count on it to be accurate or followed.
Food: 1
Service: 1
J T
The mean guy from erawan is there
Terence Huang
Nice staff, beautiful
Atmosphere: 5
Food: 5
Service: 5
Rashi Surapaneni
Amazing food and
Atmosphere: 5
Food: 5
Service: 5
Grace Reddy
The food didn’t taste like Thai food and ingredients were off. I’ve been eating Thai food forever and my Tom yum soup was like someone just threw a bunch of different spices in a bowl. Didn’t taste like soup. Also eggs in pad Thai ? Eggs don’t go good with peanuts.
Atmosphere: 5
Food: 1
Service: 5
Meaghan Ging
The food was great! I got the pad thai and the yellow curry. The people were friendly and helpful! They recently have gotten new management so I'm unable to speak to the before and after difference but everything was fresh and well seasoned!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai
Jason
Delicious
Atmosphere: 5
Food: 5
Service: 5
Victoria Fragoso
This is the most amazing Thai food. So authentic and great flavors in their dishes. The service is amazing. The guy there is so sweet and helpful in recommending different dishes.
Tim B
Best Thai downtown. Extraordinarily friendly and reliable service. Highly recommend if you live in the area or are visiting.
Dilabelle Quim
Excellent food ,service and the price is reasonable . Thank very much . Special thanks to Piza for your great service ❤️ We really enjoyed our dinner ❤️?Vegetarian options: Papaya salad is great , pad woosen with shrimp and vegetables taste really good , Thai basil beef ( pad gra prow ), satay chicken and pork satay really really good . Big Servings too. Excellent friendly atmosphere, very clean food and environment . Thank you very much ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Prig Pow, GA Prow, Pad Woonsen
The food was AMAZING and our server was so attentive and very kind; I felt like I was at a friend's house. If you are in the Syracuse area, I would highly encourage you to check this place out! I would have to say this was some of the best Thai food I have had in a while!
My mother says it was the best Thai meal she ever had!
Atmosphere: 4
Food: 5
Service: 5
Corey
Great service from the server and tasty food!
Atmosphere: 5
Food: 5
Service: 5
Zac Shepherd
Passable food but using a mix for your Thai Iced tea…. Unforgivable.
bobbie arrington
I've ordered from here several times. They used to have the best PadThai. Even with delivery, the order was right on point. This time, I ordered the PadThai on UberEats. They now force you to choose two proteins. I chose peanuts as the second protein. The order had no peanuts - though I was charged for it. The PadThai was a miserable, salty, lump of noodles. Pitiful really. They also have a type of spring rolls called "Instead Noodle." HA! Instead of spring rolls, they literally gave me a box of lumpy noodles. How obtuse can you be? I also ordered a thai tea - instead I was given a can of banana boba tea. There is a large sign on the side of the building that proclaims proudly, "under new management." I hope the new management gets its act together. This was a very unpleasant and expensive experience. $28 bucks for pad thai, a quart of plain noodles, and can of tea. Won't be ordering again anytime soon. There are lots of "meh" Thai places in Syracuse that will get your order right. This was not one of them. In case you were wondering, I did try to go back and have this fixed, but they had locked the door and didn't respond to my knocking.
Had an unbelievably disappointing experience with this restaurant this evening. My partner ordered curry from Uber eats. We have called and spoken with this restaurant before, as he has a life threatening allergy to peanuts and legumes. They have been in the past, extremely accommodating, with the chef even going as far to explain exactly what dishes/broths contain peanuts and what is safe, of which we have a list and always send a reminder. We order somewhat frequently and have always loved this food.Tonight was a polar opposite. We ordered as usual, with a note, and lo and behold, my partner experienced itching and hives upon touching the bag. Imagine my shock to open it up and find a plastic container of all things, crushed peanuts. Peanuts don’t even come with this curry. This feels cruel, as it was knowingly exposing someone to an allergen that was communicated. Luckily no epipen was needed as it was at least sealed, and Benadryl will help with hives. As individuals with deathly peanut and tree nut allergies, we never place the onus on a restaurant to accommodate us, we place responsibility on ourselves. That being said, this restaurant is now off the safe list. Those with food allergens please beware.Dietary restrictions: Usually they will not omit, but let you know which dishes don’t contain allergens, which is fine, but don’t count on it to be accurate or followed.
Food: 1
Service: 1
The mean guy from erawan is there
Nice staff, beautiful
Atmosphere: 5
Food: 5
Service: 5
Amazing food and
Atmosphere: 5
Food: 5
Service: 5
The food didn’t taste like Thai food and ingredients were off. I’ve been eating Thai food forever and my Tom yum soup was like someone just threw a bunch of different spices in a bowl. Didn’t taste like soup. Also eggs in pad Thai ? Eggs don’t go good with peanuts.
Atmosphere: 5
Food: 1
Service: 5
The food was great! I got the pad thai and the yellow curry. The people were friendly and helpful! They recently have gotten new management so I'm unable to speak to the before and after difference but everything was fresh and well seasoned!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai
Delicious
Atmosphere: 5
Food: 5
Service: 5
This is the most amazing Thai food. So authentic and great flavors in their dishes. The service is amazing. The guy there is so sweet and helpful in recommending different dishes.
Best Thai downtown. Extraordinarily friendly and reliable service. Highly recommend if you live in the area or are visiting.
Excellent food ,service and the price is reasonable . Thank very much . Special thanks to Piza for your great service ❤️ We really enjoyed our dinner ❤️?Vegetarian options: Papaya salad is great , pad woosen with shrimp and vegetables taste really good , Thai basil beef ( pad gra prow ), satay chicken and pork satay really really good . Big Servings too. Excellent friendly atmosphere, very clean food and environment . Thank you very much ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Prig Pow, GA Prow, Pad Woonsen
Restaurantji Recommends
The food was AMAZING and our server was so attentive and very kind; I felt like I was at a friend's house. If you are in the Syracuse area, I would highly encourage you to check this place out! I would have to say this was some of the best Thai food I have had in a while!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Appethaizing Veggie Rolls, Thai
My mother says it was the best Thai meal she ever had!
Atmosphere: 4
Food: 5
Service: 5
Great service from the server and tasty food!
Atmosphere: 5
Food: 5
Service: 5
Passable food but using a mix for your Thai Iced tea…. Unforgivable.
I've ordered from here several times. They used to have the best PadThai. Even with delivery, the order was right on point. This time, I ordered the PadThai on UberEats. They now force you to choose two proteins. I chose peanuts as the second protein. The order had no peanuts - though I was charged for it. The PadThai was a miserable, salty, lump of noodles. Pitiful really. They also have a type of spring rolls called "Instead Noodle." HA! Instead of spring rolls, they literally gave me a box of lumpy noodles. How obtuse can you be? I also ordered a thai tea - instead I was given a can of banana boba tea. There is a large sign on the side of the building that proclaims proudly, "under new management." I hope the new management gets its act together. This was a very unpleasant and expensive experience. $28 bucks for pad thai, a quart of plain noodles, and can of tea. Won't be ordering again anytime soon. There are lots of "meh" Thai places in Syracuse that will get your order right. This was not one of them. In case you were wondering, I did try to go back and have this fixed, but they had locked the door and didn't respond to my knocking.