If you don't mind eating in a really dirty restaurant, go for it.
Atmosphere: 1
Food: 4
Service: 2
Christina Morgan
Great fast food. Ordered for pick-up and it was ready at the promised time.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burrito Bowl
Jen Marie
You order here like you would order from Subway. It's Mexican style food, not overwhelming, but baseline.
Atmosphere: 4
Food: 4
Service: 4
Megan Romagnoli
Wouldn’t even give it one star if I didn’t need to - spent $50 tonight and every single mean was either wrong or inedible. The chicken was wayyy over salted and the burrito was hard as a rock. Every time I go to this location I’m disappointed - avoid at all costs.
Mackenzie Eaton
The employees specifically on cashier are EXTREMELY RUDE. I went to pick up an order for my client and I waited for well over 10 minutes for a pick up. There was a big line but it said to go to the cashier for pick up. I had to basically cut the line and stand in front of the cash register in front of a paying customer to speak up and ask for my order. The cashier didn’t listen to the name at all and just gave me some random ladies food. I asked for the name I came for again and just got dirty looks and literally no oh I’m sorry- NOTHING. This girl just gave me a nasty look and handed me my food like I was some bother. They all stared at me for the 15 minutes as I was standing there- not a soul asked me if I needed something. Just plain rude and disorganized. These people should not be working with customers if they aren’t willing to at-least fake a smile and play nice.
Atmosphere: 1
Service: 1
Antonio Arias
The key to any chain is standardization. This location is way below standards. Dirty, burnt meat, extremely acidic sauces, sloppy staff members.
Atmosphere: 1
Food: 1
Service: 2
Lisa Gibson
The restaurant was filthy. No one had been around to wipe down tables. A big rubber mat was just thrown under a table making it difficult to sit at. Another high top had what I believe to be the managers notebook, drink, snacks, etc. taking up all six seats. It was Friday at 5:30 PM and they were out of black beans and steak on the front counter but had it over off on the other counter for the to go orders. I asked the cashier if I could get a cup of black beans for my order and had to ask the manager twice.Next time I'll go to Moe's and get free chips with my order.
Atmosphere: 2
Food: 2
Service: 2
Scott Knaak
Going to have to go to the Fayetteville Chipotle from now on. No one at this store knows how to roll a burrito. They can't manage to keep all items stocked during rushes (no black beans available at 4:30), and I have yet to meet an employee that doesn't have a smug and unwelcoming attitude. Place is always a mess on top of that. It's a shame.
Atmosphere: 1
Food: 2
Service: 1
Nicole C
Was disappointed in this location. It was very busy, walking in the restaurant immediately felt dirty. All trash cans were overflowing, crumbs and trash on tables, debris on the floor, unkempt soda station. Once we got to the counter, I noticed the work station was filthy - the area where the employees are placing the food items to prepare the orders was covered in dropped food and scraps and seemingly had not been cleaned in what looked like hours. It felt very understaffed for the number of customers + online orders. Employees did not seem to take any pride in their work due to being overwhelmed. There was not a single table we could sit at without wiping it down first. There also were missing sides in one of our order- including guac which is an up charge, and they were out of several items (steak and white rice which seem like pretty basic items to run out of). I would not recommend this location and likely won’t return here. Hope the management at this location can find a way to support their employees better.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Guacamole
Richard Sanchez
The next time I want to eat Chipotle I'm going to Cicero chipotle , this Chipotle in East Syracuse is a shame the employees are lazy bad service cold food the carnita full of water looks like soups not
This location has become horrible. Dirty, trash overloading, food all over the floor. Corporate needs to fix this!!
Atmosphere: 1
Food: 1
Service: 1
Rhonda Vesey
Excellent
Atmosphere: 3
Food: 5
Service: 4
Heidi Turner
Staff was very friendly and apologized for our wait, even though they were very busy. The food was delicious and the tables were very clean.Dietary restrictions: Gluten and dairy free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Lilly Carmichael
Great restaurant, great location. They always make my food accurately.
If you don't mind eating in a really dirty restaurant, go for it.
Atmosphere: 1
Food: 4
Service: 2
Great fast food. Ordered for pick-up and it was ready at the promised time.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burrito Bowl
You order here like you would order from Subway. It's Mexican style food, not overwhelming, but baseline.
Atmosphere: 4
Food: 4
Service: 4
Wouldn’t even give it one star if I didn’t need to - spent $50 tonight and every single mean was either wrong or inedible. The chicken was wayyy over salted and the burrito was hard as a rock. Every time I go to this location I’m disappointed - avoid at all costs.
The employees specifically on cashier are EXTREMELY RUDE. I went to pick up an order for my client and I waited for well over 10 minutes for a pick up. There was a big line but it said to go to the cashier for pick up. I had to basically cut the line and stand in front of the cash register in front of a paying customer to speak up and ask for my order. The cashier didn’t listen to the name at all and just gave me some random ladies food. I asked for the name I came for again and just got dirty looks and literally no oh I’m sorry- NOTHING. This girl just gave me a nasty look and handed me my food like I was some bother. They all stared at me for the 15 minutes as I was standing there- not a soul asked me if I needed something. Just plain rude and disorganized. These people should not be working with customers if they aren’t willing to at-least fake a smile and play nice.
Atmosphere: 1
Service: 1
The key to any chain is standardization. This location is way below standards. Dirty, burnt meat, extremely acidic sauces, sloppy staff members.
Atmosphere: 1
Food: 1
Service: 2
The restaurant was filthy. No one had been around to wipe down tables. A big rubber mat was just thrown under a table making it difficult to sit at. Another high top had what I believe to be the managers notebook, drink, snacks, etc. taking up all six seats. It was Friday at 5:30 PM and they were out of black beans and steak on the front counter but had it over off on the other counter for the to go orders. I asked the cashier if I could get a cup of black beans for my order and had to ask the manager twice.Next time I'll go to Moe's and get free chips with my order.
Atmosphere: 2
Food: 2
Service: 2
Going to have to go to the Fayetteville Chipotle from now on. No one at this store knows how to roll a burrito. They can't manage to keep all items stocked during rushes (no black beans available at 4:30), and I have yet to meet an employee that doesn't have a smug and unwelcoming attitude. Place is always a mess on top of that. It's a shame.
Atmosphere: 1
Food: 2
Service: 1
Was disappointed in this location. It was very busy, walking in the restaurant immediately felt dirty. All trash cans were overflowing, crumbs and trash on tables, debris on the floor, unkempt soda station. Once we got to the counter, I noticed the work station was filthy - the area where the employees are placing the food items to prepare the orders was covered in dropped food and scraps and seemingly had not been cleaned in what looked like hours. It felt very understaffed for the number of customers + online orders. Employees did not seem to take any pride in their work due to being overwhelmed. There was not a single table we could sit at without wiping it down first. There also were missing sides in one of our order- including guac which is an up charge, and they were out of several items (steak and white rice which seem like pretty basic items to run out of). I would not recommend this location and likely won’t return here. Hope the management at this location can find a way to support their employees better.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Guacamole
The next time I want to eat Chipotle I'm going to Cicero chipotle , this Chipotle in East Syracuse is a shame the employees are lazy bad service cold food the carnita full of water looks like soups not
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location has become horrible. Dirty, trash overloading, food all over the floor. Corporate needs to fix this!!
Atmosphere: 1
Food: 1
Service: 1
Excellent
Atmosphere: 3
Food: 5
Service: 4
Staff was very friendly and apologized for our wait, even though they were very busy. The food was delicious and the tables were very clean.Dietary restrictions: Gluten and dairy free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Great restaurant, great location. They always make my food accurately.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Special
I always go with hope this time will be better…
Atmosphere: 2
Food: 3
Service: 2