I go to this Dunkin a couple times a week and usually they are great. Today I went and got my coffee that I order the same way everyday at any Dunkin and it was not made correctly. I went back inside and politely asked for a new coffee because it just didn’t taste like it usually does. The young lady instantly rolled her eyes and went “what’s wrong with it” then proceeded to tell me I was wrong and telling me that she was making it the same way and it would taste the same. I said I get this coffee everyday and it never separates or tastes like this. She proceeds to huff and puff and make a big deal over this ask. She said and I quote “you’re starting to aggravate me” I was never rude and asked nicely. It was a young lady with blonde hair and pregnant. She should immediately get fired. You do NOT talk to people like that nor do you tell a customer they are wrong over and over again. Just simply fix the problem, don’t be a brat. I called after I left asking to speak to a manager and they hung up on me. I will be calling or going in tomorrow to speak to a manager. I’ve been in customer service since I was 16 years old and was disgusted by this young ladies attitude. People like her need a lot of growing up to do. If you do not like working with people then find one where you don’t. It’s that simple. I’m disgusted and still she made my coffee bad and this time on purpose as I watched her do it. Hopefully actions are taken and this woman is written up or fired. I know I’m not the first person she has spoken to like this with how comfortable she was doing it. What a shame.
Atmosphere: 1
Food: 1
Service: 1
Soulful Freeman
Went in on February 8, 2024 and bought a coffee while on layover from the bus station. Asked the worker if I could please use the restroom and wash my hands. He replied that the restroom was "down" and to walk down the street to Wendy's. Ten minutes later a white woman walked in asking to use the restroom, to which a worker walked over and unlocked it, letting her in. This infuriated me. I waited til she exited the restroom and walked in, there was absolutely NOTHING wrong with the restroom..it was spotless clean and fully functioning. I asked the gentleman why he lied and denied allowing me to wash my hands but let the white lady use it. He became angry and loud, and said "No customers are allowed to use the restroom" but they let HER use it. Plus, that's not what he initially said, he said they were "down" / out of order. Furthermore, this is a HEALTH CODE VIOLATION because you cannot have a dining room restaurant without access to clean potable water. Customers need to be able to wash hands before dining, period. I feel like I was discriminated against, because of my gender and race.
Atmosphere: 1
Food: 5
Service: 1
Callum Anthony Jones
Be prepped for long waits here. Even when in the drive through by yourself, it'll feel like an eternity getting your order. Even a simple coffee feels like it takes way longer than it should do.
Atmosphere: 2
Food: 3
Service: 2
Mykayla B.
Went through the drive through and was instantly greeted with poor attitude and even worse service. This store has discontinued almost all of really popular things like hot chocolate, coconut milk, and another item that hasn't even been out in the open for that long. it was my son's seventh birthday and every year for his birthday we get hot chocolate. The very disrespectful employee told me and my son that they aggressively discontinued the hot chocolate. This left my son in tears. Then when I asked for other options, she's told me too... I'd rather not say
Michelle Martin
The servers spoke like they just woke up and we're the most depressed people in the world and hated their jobs.This made the atmosphere feel heavy and dreary.The service was fast, but sandwich was sloppy and I'm not sure my bagel was toasted. Maybe it wasn't supposed to be. It tasted good, but bagel was hard and cold, and like I said sloppy.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Donuts
Tyneasha Hudgins
So today I woke up and decided I wanted to grab some coffee because I was going to have a very busy day . Upon arriving at Dunkin’ Donuts on 2083 park st Syracuse ny .7am I proceeded to go through the drive through there was maybe 3 cars ahead of me , as I sat in line waiting for my order to be taken 2 cars jumped in front of me I assumed they were picking up because they hadn’t placed an order so I waited in line for approximately 15 minutes the line was not moving so I decided to go inside and see if I can just pay that way . As I got inside I could tell the energy was off I wasn’t greeted and everyone had attitudes I politely told the cashier that I ordered coffee and a donut in drive through but was sitting for a while and came in to see if I could pay . She proceeds to say with an attitude she needs a name or she can’t give me anything I let her know that the person who took my order never asked for a name . She then by passes me and takes everyone else’s order behind me . So I ask again if I can just pay for my order she gets mad and says she can’t give me anything without a name I told her if they had asked for a name I would’ve given it . At this point i can see my order sitting in drive through with the drive through lady . I told them one the order is right there can I pay and go they completely ignored me multiple times then the front cashier goes off and says I shouldn’t have said a mobile order . A mobile order never came out of my mouth I let her know she made a mistake and if she dosent like her job she should get a new one . Her coworker decided to chime in and tell me they don’t have to serve me and I can get out of there store . I told her to leave me alone and that I would be contacting corporate about how I was handled and treated . The lady in drive through took my card and paid for my order she knew what was going on although she didn’t say anything she ended up giving me my drink and donut . I know she didn’t want to risk her job over a simple mistake on her co workers behalf if she spoke out . After receiving my stuff I let them know I would be contacting hr corporate or whoever I have to about what I experienced. the 2 front cashiers laughed and stated they would still have there jobs so it dosent matter . I am extremely disappointed because I’ve never had an issue with that Dunkin’ Donuts and it’s usually my go to with it being a newer facility but they have definitely lost me as a customer after today I’m very disgusted and disappointed with the poor customer service I received .
Randy Klein
I ordered two coffees one looked like nothing but milk. Employees are rude.
Atmosphere: 1
Food: 1
Service: 1
A.L. H.
Tight drive through. Hard to get a full size pickup through without hitting the curb
Marisa Labonoski
Sat in drive thru, nearly thirty minutes. Ended up leaving because I had an important event.
Elizabeth Whitman
I love that they have a separate line for mobile orders and I can skip the line.A year later from my original review just want to say you guys rock with the mobile app. I could be around the corner before I press submit and by the time I pull up it's always ready. Thank you so much!
I go to this Dunkin a couple times a week and usually they are great. Today I went and got my coffee that I order the same way everyday at any Dunkin and it was not made correctly. I went back inside and politely asked for a new coffee because it just didn’t taste like it usually does. The young lady instantly rolled her eyes and went “what’s wrong with it” then proceeded to tell me I was wrong and telling me that she was making it the same way and it would taste the same. I said I get this coffee everyday and it never separates or tastes like this. She proceeds to huff and puff and make a big deal over this ask. She said and I quote “you’re starting to aggravate me” I was never rude and asked nicely. It was a young lady with blonde hair and pregnant. She should immediately get fired. You do NOT talk to people like that nor do you tell a customer they are wrong over and over again. Just simply fix the problem, don’t be a brat. I called after I left asking to speak to a manager and they hung up on me. I will be calling or going in tomorrow to speak to a manager. I’ve been in customer service since I was 16 years old and was disgusted by this young ladies attitude. People like her need a lot of growing up to do. If you do not like working with people then find one where you don’t. It’s that simple. I’m disgusted and still she made my coffee bad and this time on purpose as I watched her do it. Hopefully actions are taken and this woman is written up or fired. I know I’m not the first person she has spoken to like this with how comfortable she was doing it. What a shame.
Atmosphere: 1
Food: 1
Service: 1
Went in on February 8, 2024 and bought a coffee while on layover from the bus station. Asked the worker if I could please use the restroom and wash my hands. He replied that the restroom was "down" and to walk down the street to Wendy's. Ten minutes later a white woman walked in asking to use the restroom, to which a worker walked over and unlocked it, letting her in. This infuriated me. I waited til she exited the restroom and walked in, there was absolutely NOTHING wrong with the restroom..it was spotless clean and fully functioning. I asked the gentleman why he lied and denied allowing me to wash my hands but let the white lady use it. He became angry and loud, and said "No customers are allowed to use the restroom" but they let HER use it. Plus, that's not what he initially said, he said they were "down" / out of order. Furthermore, this is a HEALTH CODE VIOLATION because you cannot have a dining room restaurant without access to clean potable water. Customers need to be able to wash hands before dining, period. I feel like I was discriminated against, because of my gender and race.
Atmosphere: 1
Food: 5
Service: 1
Be prepped for long waits here. Even when in the drive through by yourself, it'll feel like an eternity getting your order. Even a simple coffee feels like it takes way longer than it should do.
Atmosphere: 2
Food: 3
Service: 2
Went through the drive through and was instantly greeted with poor attitude and even worse service. This store has discontinued almost all of really popular things like hot chocolate, coconut milk, and another item that hasn't even been out in the open for that long. it was my son's seventh birthday and every year for his birthday we get hot chocolate. The very disrespectful employee told me and my son that they aggressively discontinued the hot chocolate. This left my son in tears. Then when I asked for other options, she's told me too... I'd rather not say
The servers spoke like they just woke up and we're the most depressed people in the world and hated their jobs.This made the atmosphere feel heavy and dreary.The service was fast, but sandwich was sloppy and I'm not sure my bagel was toasted. Maybe it wasn't supposed to be. It tasted good, but bagel was hard and cold, and like I said sloppy.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Donuts
So today I woke up and decided I wanted to grab some coffee because I was going to have a very busy day . Upon arriving at Dunkin’ Donuts on 2083 park st Syracuse ny .7am I proceeded to go through the drive through there was maybe 3 cars ahead of me , as I sat in line waiting for my order to be taken 2 cars jumped in front of me I assumed they were picking up because they hadn’t placed an order so I waited in line for approximately 15 minutes the line was not moving so I decided to go inside and see if I can just pay that way . As I got inside I could tell the energy was off I wasn’t greeted and everyone had attitudes I politely told the cashier that I ordered coffee and a donut in drive through but was sitting for a while and came in to see if I could pay . She proceeds to say with an attitude she needs a name or she can’t give me anything I let her know that the person who took my order never asked for a name . She then by passes me and takes everyone else’s order behind me . So I ask again if I can just pay for my order she gets mad and says she can’t give me anything without a name I told her if they had asked for a name I would’ve given it . At this point i can see my order sitting in drive through with the drive through lady . I told them one the order is right there can I pay and go they completely ignored me multiple times then the front cashier goes off and says I shouldn’t have said a mobile order . A mobile order never came out of my mouth I let her know she made a mistake and if she dosent like her job she should get a new one . Her coworker decided to chime in and tell me they don’t have to serve me and I can get out of there store . I told her to leave me alone and that I would be contacting corporate about how I was handled and treated . The lady in drive through took my card and paid for my order she knew what was going on although she didn’t say anything she ended up giving me my drink and donut . I know she didn’t want to risk her job over a simple mistake on her co workers behalf if she spoke out . After receiving my stuff I let them know I would be contacting hr corporate or whoever I have to about what I experienced. the 2 front cashiers laughed and stated they would still have there jobs so it dosent matter . I am extremely disappointed because I’ve never had an issue with that Dunkin’ Donuts and it’s usually my go to with it being a newer facility but they have definitely lost me as a customer after today I’m very disgusted and disappointed with the poor customer service I received .
I ordered two coffees one looked like nothing but milk. Employees are rude.
Atmosphere: 1
Food: 1
Service: 1
Tight drive through. Hard to get a full size pickup through without hitting the curb
Sat in drive thru, nearly thirty minutes. Ended up leaving because I had an important event.
I love that they have a separate line for mobile orders and I can skip the line.A year later from my original review just want to say you guys rock with the mobile app. I could be around the corner before I press submit and by the time I pull up it's always ready. Thank you so much!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wake
Restaurantji Recommends
Placed an order for a family of 7 and they had our drinks and food out within 3 minutes! Didn’t seem annoyed at us at
Atmosphere: 5
Food: 4
Service: 5
The food was okay and the service was fine, other than that I had a good time.
Atmosphere: 4
Food: 4
Service: 3
A nice place to get your coffee, it’s also close to a gas station.
Atmosphere: 4
Food: 5
Service: 4
I want to express my appreciation towards one particular employee, who made my day a little bit better. Her name is Unique. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Charli Cold Foam
The food was okay and the service was fine, other than that I had a good time.
Atmosphere: 4
Food: 4
Service: 3