Dunkin'

6238 Thompson Rd, Syracuse
(315) 399-5023

Recent Reviews

Mrs Lady

Unprofessional morning employees lazy

Service: 1

Nick Leabo

Worst experience I’ve had at a Dunkin ever. 25 minutes for a coffee. Only 4 cars ahead of me. I was boxed in. Had 15 minutes to get a mile up the road to work, ended up being 10 minutes late to work. The coffee I ordered was not in the cup. The $8 coffee was undrinkable, bitter, and nasty. I dumped it out and could not even drink it.

Atmosphere: 1

Food: 1

Service: 1

Tyhler Novac

Driving by and always wondering if you are opened or closed, during the day all lights are always turned

Atmosphere: 1

Food: 5

Service: 5

Recommended dishes: Bagels, Donuts

michaela muench

DD was clean,,, employee that served us was very nice!!They answered our questions and served us efficiently!Coffee was great!!!

Atmosphere: 5

Food: 5

Service: 5

Dan Dunn

Why would a Dunkin not have hot chocolate? I'm not running on that location

Atmosphere: 3

Food: 2

Service: 1

Jay anth

Very great location very nice people great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels

Fernando R

Rude management and lazy workers. Always a wait and lobby is always closed for “short staff” even when there’s 6-7 people in there one always sitting in a chair.

Atmosphere: 1

Food: 1

Service: 1

Ligia Fowler

People are usually in good mood! Coffee wasn't the greatest!

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Hash Browns, Muffins, Sausage Egg and Cheese, Bagels, Donuts, Strawberry

ana

it was disgusting we ordered doordash and the donut wasn’t even made right I got a strawberry donut with sprinkles and there was hardly any icing and there was no sprinkles. Not to mention the hair on my donut I didn’t ask for. And no straw with my drink to add on disgusting place .

Food: 1

Malibu 628

Business has a habit of temporarily closing and making own hours.

Atmosphere: 2

Food: 2

Service: 2

Karen Kotary

I guess if you love coffee enough to $6 for a cup only 3/4 full, it's okay. No different than any other coffee place. Probably just me knowing I can make a better cup at home for a lot less.

Atmosphere: 3

Food: 2

Service: 3

Cristiano Da silva

Thanks makayla for the expresso shots love it....you the

Atmosphere: 5

Food: 5

Service: 5

Jennifer Williams

Walked in and could see the staff was busy fulfilling orders for drive through so we waited patiently. But no one said anything to us for over 5 minutes as we stood in front of the register waiting to order. 4 different Staff walked right past us and said nothing about being right with us. Until we finally asked 2 staff and one responded kinda rudly said that they are taking orders over here, referring to the pick up window area, and didnt acknowledge us further. We promptly left.

Atmosphere: 1

Service: 1

Amanda Noreault

Made an order on the app and when went there to pick it up, they were closed. The employees were rude and acted like they didn’t know what was going on. Even was told the machine is down so they can’t make any of my order anyways. So I requested a refund through the app. The “manager” emailed me stating she checked cameras and transaction records and they were open until 7pm. She even tried to tell me I went to the wrong Dunkin. She stated they stop mobile orders at 6:30p so I screen shot my order that was placed at 6:40p and told her to check the cameras and described my car make, model, and color proving I was there before 7p to pick my order up. Obviously you didn’t check cause you would have seen the whole thing go down at 6:55p. I have proof to back my claim up, I suggest you always have it for yourselves when dealing with Dunkin. Don’t waste your money on this location. The employees are rude, food never made right, and it’s always the customers fault to them.

Service: 1

Carmen Tutu

This was my morning go to place while on vacation, our hotel was close by.The place was clean, the staff was nice and helpful. Drinks were good.If you're lactose intolerant, they have other options, I only wish they had lactose free milk... they have oat, almond, and coconut milk. They also have a good selection of sugar-free flavors for your coffee. I gave up my Starbucks for Dunkin while on vacation (I never thought I'd cheat on Starbucks, lol). So, from now on, whenever I'm in the States, I will have my coffee at Dunkin.

Atmosphere: 4

Food: 5

Service: 4

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