On Sunday, March 3, around 10 am at Dunkin Destiny, I ordered 3 large regular coffees and 1 large iced Chai latte. It did not seem to be busy, only one other person waiting. My regular coffees came out one at a time about 5 minutes apart. The Chai latte was a problem however. There were 4 employees and another who i assumed was a manager. It seemed only one person knew how to make the lattes, and not well because he asked me questions about it. I tried to make sure he was talking about my order and the manager got a little snippy and said the employees were very busy and to be patient. I explained i was only answering his question. Then I was informed that they were out of regular milk at 10 in the morning. It seems all the employees were new as they were very confused about orders. I believe online orders were given preference as people came and went for 25 minutes! while I waited for my order. The manager was doing her own thing and was not giving her employees enough guidance and i believe she could have done more. I like Dunkin but I will never go to this one again.
Service: 1
Stephen Mitchell
The employees treat customers horribly. I just stood here and watched someone yell at a customer that the hazelnut drink was theirs and when the customer said she ordered it with caramel, the employee didn't even apologize. They screw up food orders frequently.The only reason they're in business is because it's Dunkin and it's in the mall. People are too brainwashed to just not go there because of how bad it is.
Atmosphere: 1
Food: 1
Service: 1
Bradley Gonnella
I run on Dunkin and I love their coffee! The service is always excellent here and the fact I use the app and order ahead so when I get here I just pick it up and go. I definitely would recommend Dunkin to anybody who loves coffee and fun seasonal snacks and drinks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin, Hash Browns, Bacon Egg and Cheese, Iced Latte, Croissant, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Wake-Up Wrap - Egg and Cheese, Donuts, Egg and Cheese, Assorted Half Dozen or Dozen Donuts, Munchkins Donut Hole Treats
Krissy Tenhagen
Women's bathroom was down. Staff was slow.
Atmosphere: 3
Food: 3
Service: 3
Samantha Jicha
We had a shopping trip for work and we took our residents to the mall to go shopping. We decided before we left they all wanted coffee or a hot beverage when we got there customer service was amazing due to use having to do all separate orders. All the employees where amazing at help them choose drinks and they everything. Sadly one of the residents threw his hot chocolate on the floor due to it being hot. The employees came right over and offered to clean it up and make him a new drink with a little more creamer to cool it down.
Atmosphere: 5
Food: 4
Service: 5
Ryan Hoffman
Fine Dunkin as far as the drinks and food goes but the line moved extremely slow even though they had a few people working.
Atmosphere: 5
Food: 5
Service: 1
Renee C
Right in the mall. Drinks were good. Service ok. Usually, I use the app but decided to order at the counter since I was there. First, no one at the counter, so I used touch screen. Then, when I had issues, the clerk just looked at me. No help. Drinks were fine, though.
Atmosphere: 4
Food: 5
Service: 3
Ms. C
These crew at this location are very nice, I asked for sugar and Val stopped what she was doing & didn’t hesitate to get me some. Unlike all other DD I go too you can’t ask for nothing xtra bc them employees give you attitude for simple xtra cream & sugar.
Atmosphere: 5
Food: 5
Service: 5
Candace
These crew at this location are very nice, I asked for sugar and Val stopped what she was doing & didn’t hesitate to get me some. Unlike all other DD I go too you can’t ask for nothing xtra bc them employees give you attitude for simple xtra cream & sugar.
Atmosphere: 5
Food: 5
Service: 5
Candace L
These crew at this location are very nice, I asked for sugar and Val stopped what she was doing & didn’t hesitate to get me some. Unlike all other DD I go too you can’t ask for nothing xtra bc them employees give you attitude for simple xtra cream & sugar.
I usually get coffee, don't usually get food but if I do it good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Iced Latte, Coolatta, Bagels
Julia McCracken
I go there every morning before work & all the ladies are sweethearts! They remember my coffee & make it perfect everytime. ❤️
Yvette Williams
No Customer service thank you, and this is how my large hot chocolate with whipped cream looked within a few moments after ordering. I even asked if they added the whip cream, before walking straight to the food court and opening up my cup.
Aris E
J.R @ destiny is so kind! Everytime I see him.
Drew Darling
I like dunkin butter then fulton ppl in fulton in dunkin is not very nice to me much butter at destiny usa very nice to me and good survived they
On Sunday, March 3, around 10 am at Dunkin Destiny, I ordered 3 large regular coffees and 1 large iced Chai latte. It did not seem to be busy, only one other person waiting. My regular coffees came out one at a time about 5 minutes apart. The Chai latte was a problem however. There were 4 employees and another who i assumed was a manager. It seemed only one person knew how to make the lattes, and not well because he asked me questions about it. I tried to make sure he was talking about my order and the manager got a little snippy and said the employees were very busy and to be patient. I explained i was only answering his question. Then I was informed that they were out of regular milk at 10 in the morning. It seems all the employees were new as they were very confused about orders. I believe online orders were given preference as people came and went for 25 minutes! while I waited for my order. The manager was doing her own thing and was not giving her employees enough guidance and i believe she could have done more. I like Dunkin but I will never go to this one again.
Service: 1
The employees treat customers horribly. I just stood here and watched someone yell at a customer that the hazelnut drink was theirs and when the customer said she ordered it with caramel, the employee didn't even apologize. They screw up food orders frequently.The only reason they're in business is because it's Dunkin and it's in the mall. People are too brainwashed to just not go there because of how bad it is.
Atmosphere: 1
Food: 1
Service: 1
I run on Dunkin and I love their coffee! The service is always excellent here and the fact I use the app and order ahead so when I get here I just pick it up and go. I definitely would recommend Dunkin to anybody who loves coffee and fun seasonal snacks and drinks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin, Hash Browns, Bacon Egg and Cheese, Iced Latte, Croissant, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Wake-Up Wrap - Egg and Cheese, Donuts, Egg and Cheese, Assorted Half Dozen or Dozen Donuts, Munchkins Donut Hole Treats
Women's bathroom was down. Staff was slow.
Atmosphere: 3
Food: 3
Service: 3
We had a shopping trip for work and we took our residents to the mall to go shopping. We decided before we left they all wanted coffee or a hot beverage when we got there customer service was amazing due to use having to do all separate orders. All the employees where amazing at help them choose drinks and they everything. Sadly one of the residents threw his hot chocolate on the floor due to it being hot. The employees came right over and offered to clean it up and make him a new drink with a little more creamer to cool it down.
Atmosphere: 5
Food: 4
Service: 5
Fine Dunkin as far as the drinks and food goes but the line moved extremely slow even though they had a few people working.
Atmosphere: 5
Food: 5
Service: 1
Right in the mall. Drinks were good. Service ok. Usually, I use the app but decided to order at the counter since I was there. First, no one at the counter, so I used touch screen. Then, when I had issues, the clerk just looked at me. No help. Drinks were fine, though.
Atmosphere: 4
Food: 5
Service: 3
These crew at this location are very nice, I asked for sugar and Val stopped what she was doing & didn’t hesitate to get me some. Unlike all other DD I go too you can’t ask for nothing xtra bc them employees give you attitude for simple xtra cream & sugar.
Atmosphere: 5
Food: 5
Service: 5
These crew at this location are very nice, I asked for sugar and Val stopped what she was doing & didn’t hesitate to get me some. Unlike all other DD I go too you can’t ask for nothing xtra bc them employees give you attitude for simple xtra cream & sugar.
Atmosphere: 5
Food: 5
Service: 5
These crew at this location are very nice, I asked for sugar and Val stopped what she was doing & didn’t hesitate to get me some. Unlike all other DD I go too you can’t ask for nothing xtra bc them employees give you attitude for simple xtra cream & sugar.
Restaurantji Recommends
I usually get coffee, don't usually get food but if I do it good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Iced Latte, Coolatta, Bagels
I go there every morning before work & all the ladies are sweethearts! They remember my coffee & make it perfect everytime. ❤️
No Customer service thank you, and this is how my large hot chocolate with whipped cream looked within a few moments after ordering. I even asked if they added the whip cream, before walking straight to the food court and opening up my cup.
J.R @ destiny is so kind! Everytime I see him.
I like dunkin butter then fulton ppl in fulton in dunkin is not very nice to me much butter at destiny usa very nice to me and good survived they