Moe's Southwest Grill

3409 Erie Blvd E, Syracuse
(315) 446-2421

Recent Reviews

Fender

biggest burrito i’ve ever seen!!! not.

Atmosphere: 2

Food: 1

Service: 1

Brian Belcher

Best moes I've been to

Atmosphere: 5

Food: 5

Service: 5

Emily Hayes

Every time I have come to this location, I have been disappointed. The food is never as good as the one in my home town, and I always have to triple check to make sure I am being charged correctly, as the staff has never been paying attention while ringing me up. Today I was incredibly disappointed, as I went for the BOGO free burrito promotion for National Burrito Day. I went an hour before closing and was met with locked doors, but no sign saying that they closed early. The restaurant still had a full line of people, so it was confusing and upsetting to myself and several other customers who approached to enter at the same time.

Atmosphere: 3

Food: 2

Service: 1

Michael Savastano

Just above take out. Some Moe's are better than others.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Bowl

Centered & focused

They try hard to get you taken care of and did I mention the food? Great place to eat.

Atmosphere: 4

Food: 5

Service: 4

Michael Dougher

Nasty. Dude literally pulled his pants up over and over with gloves on while making my food. Also where some long sleeves I can see your track marks junkie. Threw my food out and when to Chipotle. DONT GO HERE!!!

Atmosphere: 1

Food: 1

Service: 1

Phoebe Cunningham

this place is pretty nasty. the lady that took my order was very rude and barely put any meat in my burrito. then when i asked her to put more she ended up charging me extra, even though it was a regular portion. the worker also was yelling at the other staff and took a phone call in the middle of checking out my family?? like can’t you wait three seconds so we can get out of this disgusting place?

Atmosphere: 1

Food: 3

Service: 1

Oscar Cunningham

The customer service was really bad. We waited in line for 10 minutes and then the lady who took our order, was really hostile towards me and my family. Not a good experience. I used to go there when I was a little kid and now it sucks.

Atmosphere: 1

Food: 1

Service: 1

Manemii

This place is DIRTYYYYY!

Mike Case

Years ago, I rated this place 5 stars. They were fast, the food was pretty good, and the staff friendly.Now, though the remodel has improved the aesthetics, the speed of service has reached truly abysmal levels. A few weeks ago I waited 20 minutes for a meal that was ordered ahead. Busy night, not the end of the world.Now I'm presently waiting for a small meal originally estimated to be ready 50 minutes ago, that they've only just started making. It's not a terribly busy night, but they appear to just be incredibly disorganized.I quite enjoy Moe's burritos, but the small-step-above-fast-food is simply not worth the ridiculous wait.

Atmosphere: 3

Food: 3

Service: 1

Richard Houde

Wanna clear out your system!? Eat here !

Atmosphere: 5

Food: 1

Service: 5

Peter Scheu

Food is as expected for a Moe’s. Slow prep, however. Ordered online and showed up at time on app, and the order wasn’t even started. Not busy at the time but still had to wait 15 minutes as food was made.

Atmosphere: 3

Food: 4

Service: 2

Anna Hinman

I have been going here for years and it never disappoints! I love the semi recent redesign! The employees were very kind and welcoming. And when there weren't any lids they quickly replenished them and apologized! Overall it was very welcoming!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Moe's Famous Queso, Quesadilla, Burrito, Edgy Veggie Bowl

Eric Wilcox

Food was made decently fast, then sat for 10 minutes while the cashier focused on losing yet another item to a wrong bag. Probably could have used less meth before her shift. Employee behind the counter did nothing but complain about it getting busy and being open until 9pm (at 7pm).Food was cold by the time I finally was able to pay. Would be more acceptable if food costs weren't so high. I paid 22 bucks for cold food and employees that don't want to be there.Food line and drink area were TRASHED also. Questioning the food safety now.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Homewrecker Bowl

Bite M.

The bathrooms were horrendous, the sanitary napkin recepticals were overflowing and there was literal sh*t on the toilet seat. Dining area was disgusting, and the workers didn't seem to care. Saw an employee itching her ass then handeling the food. Disgustung. Chipotle is way cleaner.

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