Apparently the cheezo tea espresso drinks don’t come with the cheese foam… despite it being in the name and menu description. Despite it being included if you order online! Also charged extra for less ice without any indication AND without it being anywhere on the menu. Feels rather scummy.Ended up with a tiny sliver of foam and a bland watered down drink.
Atmosphere: 3
Food: 3
Service: 1
K C
Price not transparent. Guy cashier wasn’t nice when I asked for clarification. Turned out to be an overpriced $7.25 tea.
Atmosphere: 1
Food: 4
Service: 1
Daina Gonzalez
Very busy, overall the tea was so gooood.
Atmosphere: 5
Food: 5
Service: 5
Ryker
kind staff and the caramel brulee is delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creme Brulee Bubble Tea
Nyeint Walar Win
I go there almost every week for Taro Milk.There was frequent time where the beans was sour. But yesterday was the worst , my mom choked on this. So just be careful.
TMtrash
For the guy complaining about the chairs, I was there when that happened. I just came on here to write a nice review about the customer service when I spotted your post. You were taking the establishments chairs outside the store and got mad when the employee asked you to put them back. The staff is awesome and you are not, negative reviews about staff on here are usually by Karen's who just hate the world. Grow up people.
Atmosphere: 5
Food: 2
Service: 5
Sujey Jesus
The lady who took my order definitely need some customer service training. I don’t know what was wrong with her but her rolling her eyes on me and the way she was acting, it seem she didn’t want to work. In the future NOT spending my money there.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Mixed Fruit Fantasy
Alaina Walker
Employee’s behavior was disturbingly rude-she was a women with dark hair and a man with longer curly brown hair.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Creme Brulee Bubble Tea
Pat Quinn
I recently visited U Tea at the Destiny USA mall with my family who was in town from South America. We were excited to try out their teas and enjoy a pleasant time together. However, our experience was unfortunately marred by an incident with a female employee who had a large chest tattoo.After purchasing 6 teas from the establishment, we decided to use one of the chairs from the store to sit at a table near the restaurant. To our surprise, the same employee approached us and berated us in front of everyone for using the chair. Her demeanor was quite unsettling and made us feel extremely uncomfortable.As a paying customer who had just supported their business, I didn't expect to be treated in such a manner. It was embarrassing and disappointing, especially in front of my family who were visiting from out of town. We came to U Tea to enjoy a relaxing time, but this incident left a negative impression on all of us.I believe that customers should be treated with respect and courtesy, regardless of the situation. It's important for businesses to foster a welcoming environment for all patrons. I hope that U Tea takes this feedback constructively and works to ensure that such incidents don't happen in the future.While the teas were enjoyable, the overall experience was soured by this unfortunate encounter. I hope U Tea can address this issue and continue to provide a more pleasant atmosphere for all visitors.
Atmosphere: 1
Food: 4
Service: 1
Selena Rangel
I usually ALWAYS come here twice a month at Destiny. And usually there’s always the sweetest girls that work there.. This time me and mom went in and there was a girl with pink hair working and she had her nose pierced. She was wicked rude had an attitude on her when we approached the register to order our drinks. She was eating and seemed annoyed that we interrupted her meal. I went to order my usual strawberry boba. She was rude giving me an attitude and raising her voice at me the whole time I asked her a question regarding the ingredients I wanted in the drink. I also told her I was lactose intolerant.. She made my drink completely wrong AND used milk. She was wicked unprofessional. I’m disappointed because I love this place and I’m always talking so highly about it. But honestly that day Tuesday aug 1st was a bad time to get it. She was wicked rude and even the other customers before me and my mother complained about her attitude.
The people there could really be nicer. Also the milk tea was diluted and didn’t have that usual strong taste.
Pat Q.
I recently visited U Tea at the Destiny USA mall with my family who was in town from South America. We were excited to try out their teas and enjoy a pleasant time together. However, our experience was unfortunately marred by an incident with a female employee who had a large chest tattoo. After purchasing 6 teas from the establishment, we decided to use one of the chairs from the store to sit at a table near the restaurant. To our surprise, the same employee approached us and berated us in front of everyone for using the chair. Her demeanor was quite unsettling and made us feel extremely uncomfortable. As a paying customer who had just supported their business, I didn't expect to be treated in such a manner. It was embarrassing and disappointing, especially in front of my family who were visiting from out of town. We came to U Tea to enjoy a relaxing time, but this incident left a negative impression on all of us. I believe that customers should be treated with respect and courtesy, regardless of the situation. It's important for businesses to foster a welcoming environment for all patrons. I hope that U Tea takes this feedback constructively and works to ensure that such incidents don't happen in the future. While the teas were enjoyable, the overall experience was soured by this unfortunate encounter. I hope U Tea can address this issue and continue to provide a more pleasant atmosphere for all visitors.
Scott W.
The lady with the pink hair is really rudeTea is flavorless with small tapioca bubbles
D S
I went to this location at Destiny on Tuesday 7/11 around noon and I wasn’t familiar with the drinks so I asked the employee that I wanted a sweet cold coffee and he was very helpful into describing the milk tea with caramelIt was so good.
Atmosphere: 5
Food: 5
Service: 5
Marie Lopez
I went to this location at Destiny on Tuesday 7/11 around noon and I wasn’t familiar with the drinks so I asked the employee that I wanted a sweet cold coffee and he was very helpful into describing the milk tea with caramelIt was so good.
Apparently the cheezo tea espresso drinks don’t come with the cheese foam… despite it being in the name and menu description. Despite it being included if you order online! Also charged extra for less ice without any indication AND without it being anywhere on the menu. Feels rather scummy.Ended up with a tiny sliver of foam and a bland watered down drink.
Atmosphere: 3
Food: 3
Service: 1
Price not transparent. Guy cashier wasn’t nice when I asked for clarification. Turned out to be an overpriced $7.25 tea.
Atmosphere: 1
Food: 4
Service: 1
Very busy, overall the tea was so gooood.
Atmosphere: 5
Food: 5
Service: 5
kind staff and the caramel brulee is delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creme Brulee Bubble Tea
I go there almost every week for Taro Milk.There was frequent time where the beans was sour. But yesterday was the worst , my mom choked on this. So just be careful.
For the guy complaining about the chairs, I was there when that happened. I just came on here to write a nice review about the customer service when I spotted your post. You were taking the establishments chairs outside the store and got mad when the employee asked you to put them back. The staff is awesome and you are not, negative reviews about staff on here are usually by Karen's who just hate the world. Grow up people.
Atmosphere: 5
Food: 2
Service: 5
The lady who took my order definitely need some customer service training. I don’t know what was wrong with her but her rolling her eyes on me and the way she was acting, it seem she didn’t want to work. In the future NOT spending my money there.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Mixed Fruit Fantasy
Employee’s behavior was disturbingly rude-she was a women with dark hair and a man with longer curly brown hair.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Creme Brulee Bubble Tea
I recently visited U Tea at the Destiny USA mall with my family who was in town from South America. We were excited to try out their teas and enjoy a pleasant time together. However, our experience was unfortunately marred by an incident with a female employee who had a large chest tattoo.After purchasing 6 teas from the establishment, we decided to use one of the chairs from the store to sit at a table near the restaurant. To our surprise, the same employee approached us and berated us in front of everyone for using the chair. Her demeanor was quite unsettling and made us feel extremely uncomfortable.As a paying customer who had just supported their business, I didn't expect to be treated in such a manner. It was embarrassing and disappointing, especially in front of my family who were visiting from out of town. We came to U Tea to enjoy a relaxing time, but this incident left a negative impression on all of us.I believe that customers should be treated with respect and courtesy, regardless of the situation. It's important for businesses to foster a welcoming environment for all patrons. I hope that U Tea takes this feedback constructively and works to ensure that such incidents don't happen in the future.While the teas were enjoyable, the overall experience was soured by this unfortunate encounter. I hope U Tea can address this issue and continue to provide a more pleasant atmosphere for all visitors.
Atmosphere: 1
Food: 4
Service: 1
I usually ALWAYS come here twice a month at Destiny. And usually there’s always the sweetest girls that work there.. This time me and mom went in and there was a girl with pink hair working and she had her nose pierced. She was wicked rude had an attitude on her when we approached the register to order our drinks. She was eating and seemed annoyed that we interrupted her meal. I went to order my usual strawberry boba. She was rude giving me an attitude and raising her voice at me the whole time I asked her a question regarding the ingredients I wanted in the drink. I also told her I was lactose intolerant.. She made my drink completely wrong AND used milk. She was wicked unprofessional. I’m disappointed because I love this place and I’m always talking so highly about it. But honestly that day Tuesday aug 1st was a bad time to get it. She was wicked rude and even the other customers before me and my mother complained about her attitude.
Food: 5
Service: 1
Restaurantji Recommends
The people there could really be nicer. Also the milk tea was diluted and didn’t have that usual strong taste.
I recently visited U Tea at the Destiny USA mall with my family who was in town from South America. We were excited to try out their teas and enjoy a pleasant time together. However, our experience was unfortunately marred by an incident with a female employee who had a large chest tattoo. After purchasing 6 teas from the establishment, we decided to use one of the chairs from the store to sit at a table near the restaurant. To our surprise, the same employee approached us and berated us in front of everyone for using the chair. Her demeanor was quite unsettling and made us feel extremely uncomfortable. As a paying customer who had just supported their business, I didn't expect to be treated in such a manner. It was embarrassing and disappointing, especially in front of my family who were visiting from out of town. We came to U Tea to enjoy a relaxing time, but this incident left a negative impression on all of us. I believe that customers should be treated with respect and courtesy, regardless of the situation. It's important for businesses to foster a welcoming environment for all patrons. I hope that U Tea takes this feedback constructively and works to ensure that such incidents don't happen in the future. While the teas were enjoyable, the overall experience was soured by this unfortunate encounter. I hope U Tea can address this issue and continue to provide a more pleasant atmosphere for all visitors.
The lady with the pink hair is really rudeTea is flavorless with small tapioca bubbles
I went to this location at Destiny on Tuesday 7/11 around noon and I wasn’t familiar with the drinks so I asked the employee that I wanted a sweet cold coffee and he was very helpful into describing the milk tea with caramelIt was so good.
Atmosphere: 5
Food: 5
Service: 5
I went to this location at Destiny on Tuesday 7/11 around noon and I wasn’t familiar with the drinks so I asked the employee that I wanted a sweet cold coffee and he was very helpful into describing the milk tea with caramelIt was so good.
Atmosphere: 5
Food: 5
Service: 5