The food was good, but the staffing was disastrous. The poor guy was really nice and apologetic, but he was by himself on a Friday night and was wayyy behind on orders. Took a couple hours to get my order from the time I placed it online to when it was actually ready.Domino's: pay your people more so they'll actually want to come to work! Can't recommend this place until they get their staffing fixed!
Atmosphere: 3
Food: 4
Service: 1
benevolence services
this is the worst dominos i have ever ordered from you never get get your food and they never want to answer their phone there service is horrible i advice everyone to never order from here its the worst service and place to order from
Atmosphere: 1
Food: 1
Service: 1
Nikita Marie
I’ve TRIED to order from this excuse of a franchise 3 times and I’ve never gotten an order. Sat on hold while the phone Rand got TEN MINUTES claims they never got my order but damn sure took my money. Then cancelled my order when someone decided to answer an hour and a half later. So they basically stole from me. Took my money. No food was never marked delivered so the website doesn’t let you report an issue with your orde
Atmosphere: 1
Food: 1
Service: 1
Andrea Morris
Ordered at 6:11pm. Estimated delivery time said 35-40 minutes, sweet. Following the tracker it says at 7:22 my food was being quality checked. By 8:40 pm and having 3 hangry kids, not to mention we were worried about cold food seeings how it was out of the oven for over an hour at that point according to the tracker,we decided to cancel the order. We tried calling the store several times to no avail. We have since went and got Wendy's, and still haven't heard anything back from dominoes. Terrible customer service. Very disappointing
Atmosphere: 1
Food: 1
Service: 1
Rebecca Baglione
PICK UP ONLY!last two times we ordered delivery it was over a 2.5 hour wait & no one answered when we called.6:22 ordered and it arrived at 9PM we were nearly asleep lol… Our food was COLD but tasted GOOD..Save yourself the hassle and pick it up instead if you are craving dominos.
Atmosphere: 2
Food: 5
Service: 2
Diana Licygiewicz
Every time we come here the staff is always so welcoming and the food is very fresh n you can definitely tell it hasn't sat for a while. Definitely our weekend vibe
The troy location sucks! I live on rt 40 and they used to deliver and for some unknown reason they stopped delivering. They lost my business for good! The customer service team sucks too as they never transfer you to the store and by some miserable when they do the store never answers!
Service: 1
Nikki Gaitor
Been on hold for 30 mins and still holding because they forgot my stuffed cheesy bread and garlic dip
Erika Rush
Ordered at 8:30pm. Delivery estimate was one hour. Ended up driving to the store 10:30 because there was no option to cancel our order.
Worst pizza ordering experience in my life. You order and it never arrives. Waited for two hours and drove there. They didn't even start making it. They got an attitude when I questioned the issues. This place is a mess. Dominos in Troy is a joke.
Atmosphere: 1
Food: 1
Service: 1
Lacey Johnson
When I ordered here a few weeks ago it took 2.5 hours to be delivered and driver showed up at wrong location.. if it’s taking everyone close to 3 hours to get their food, this place shouldn’t be in business. I get there can be short staff issues and I’m never one to be rude, but it’s ridiculous to wait 3+ hours for a franchise pizza.
Bekkie Elizabeth Watson
I'm disgusted to give this establishment even 1 star! If you're considering ordering from here, DON'T! Just drive to Latham, because it will still be quicker.
I ordered multiple times from here,
Ray Casler
I tried to get a pizza here tonight but after 40 minutes of waiting I decided to leave because they hadn't even started it yet. I had even ordered it online before I left the house.
Atmosphere: 1
Himangi Singh
Today I ordered my Pizza at 9:00pm. Didn't get my order for 3hrs and finally it was cancelled at 11:59pm. This is not done. This is not how one runs the business. And these guys purposefully do not pick up their phones when we call them to ask the whereabouts of the order. Worst experience of my life with a food delivery system. I want to sue them. They should stop delivering if they are not capable of doing this. Few days back it happened with my friend as well.
The food was good, but the staffing was disastrous. The poor guy was really nice and apologetic, but he was by himself on a Friday night and was wayyy behind on orders. Took a couple hours to get my order from the time I placed it online to when it was actually ready.Domino's: pay your people more so they'll actually want to come to work! Can't recommend this place until they get their staffing fixed!
Atmosphere: 3
Food: 4
Service: 1
this is the worst dominos i have ever ordered from you never get get your food and they never want to answer their phone there service is horrible i advice everyone to never order from here its the worst service and place to order from
Atmosphere: 1
Food: 1
Service: 1
I’ve TRIED to order from this excuse of a franchise 3 times and I’ve never gotten an order. Sat on hold while the phone Rand got TEN MINUTES claims they never got my order but damn sure took my money. Then cancelled my order when someone decided to answer an hour and a half later. So they basically stole from me. Took my money. No food was never marked delivered so the website doesn’t let you report an issue with your orde
Atmosphere: 1
Food: 1
Service: 1
Ordered at 6:11pm. Estimated delivery time said 35-40 minutes, sweet. Following the tracker it says at 7:22 my food was being quality checked. By 8:40 pm and having 3 hangry kids, not to mention we were worried about cold food seeings how it was out of the oven for over an hour at that point according to the tracker,we decided to cancel the order. We tried calling the store several times to no avail. We have since went and got Wendy's, and still haven't heard anything back from dominoes. Terrible customer service. Very disappointing
Atmosphere: 1
Food: 1
Service: 1
PICK UP ONLY!last two times we ordered delivery it was over a 2.5 hour wait & no one answered when we called.6:22 ordered and it arrived at 9PM we were nearly asleep lol… Our food was COLD but tasted GOOD..Save yourself the hassle and pick it up instead if you are craving dominos.
Atmosphere: 2
Food: 5
Service: 2
Every time we come here the staff is always so welcoming and the food is very fresh n you can definitely tell it hasn't sat for a while. Definitely our weekend vibe
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Stuffed Cheesy Bread, Breadsticks
very kind people :)
Atmosphere: 5
Food: 5
Service: 5
The troy location sucks! I live on rt 40 and they used to deliver and for some unknown reason they stopped delivering. They lost my business for good! The customer service team sucks too as they never transfer you to the store and by some miserable when they do the store never answers!
Service: 1
Been on hold for 30 mins and still holding because they forgot my stuffed cheesy bread and garlic dip
Ordered at 8:30pm. Delivery estimate was one hour. Ended up driving to the store 10:30 because there was no option to cancel our order.
Restaurantji Recommends
Worst pizza ordering experience in my life. You order and it never arrives. Waited for two hours and drove there. They didn't even start making it. They got an attitude when I questioned the issues. This place is a mess. Dominos in Troy is a joke.
Atmosphere: 1
Food: 1
Service: 1
When I ordered here a few weeks ago it took 2.5 hours to be delivered and driver showed up at wrong location.. if it’s taking everyone close to 3 hours to get their food, this place shouldn’t be in business. I get there can be short staff issues and I’m never one to be rude, but it’s ridiculous to wait 3+ hours for a franchise pizza.
I'm disgusted to give this establishment even 1 star! If you're considering ordering from here, DON'T! Just drive to Latham, because it will still be quicker. I ordered multiple times from here,
I tried to get a pizza here tonight but after 40 minutes of waiting I decided to leave because they hadn't even started it yet. I had even ordered it online before I left the house.
Atmosphere: 1
Today I ordered my Pizza at 9:00pm. Didn't get my order for 3hrs and finally it was cancelled at 11:59pm. This is not done. This is not how one runs the business. And these guys purposefully do not pick up their phones when we call them to ask the whereabouts of the order. Worst experience of my life with a food delivery system. I want to sue them. They should stop delivering if they are not capable of doing this. Few days back it happened with my friend as well.
Atmosphere: 1
Food: 1
Service: 1