Dunkin'

Stopped at the drive through on the way to work and asked for two apple spice donuts (yeast donuts with the apple filling). Got to work, opened the bag and found two cider donuts. Not happy right now.

Good friendly service, would give 5 stars but they didn't have pumpkin spice like some other locations still do, it's up to each store manager to order enough in advance to last thru the non distribution period. So this store manager needs to get with the program at this location.

FIRST I woukd like to thank the staff at the Valatie Dunkin Donuts on 9H for providing excellent service after my experience minutes before at the East grennbush Dunkin. I had the worst experience at this place this morning, sad to say because normally no matter what, they give service with a smile. Most times I go there on my way to work, I have to have my coffee adjusted to taste right. I order it the same way: sugar cookie, 1 sugar, Xtra cream, stirred well, and a egg white veggie wake up wrap. Some mornings it's good other times it taste like the sugar cookie flavor isn't added, and they are aware of this and they fix it. Actually a few times the sugar cookie flavor was left out. This morning I said to the male employer after I tasted the coffee and it wasn't correct, "I might have to start going to a different Dunkin". This employee starts taking it personal and visibly has an attitude. Saying things to me, the consumer, like: tell us how you want it then, and you always say it's not right. I have to admit I was taken back by his approach, yes I'm picking in the product I purchase but nevertheless, wouldn't they want customer satisfaction. I went on and stated," I don't know how I want it, I order it the same way here and at any other DD". I go on to say the other Dunkins never have a problem getting it right. So he closes the window, walks away, and I can see everyone looking his way, and mine as he continues to chatter. He returns with the cup of joe with visible coffee spilling all over the sides, and I ask for napkins to wipe it off, he wipes it off for me then hands it over. So we continue having this heated debate, and it ends by him saying if you don't like your coffee pull around and come in. For one moment I became slightly enthused with the idea of going in the store, but with his obvious sour demeanor, and my natural instinct to fight for what's right, I decided to decline his offer, my exact words were: "no, I'm good just pass me my sandwich". He handed it to me with a snap of his wrist and a disgusted look on his face. I drove off, and once I checked my croissant I made the decision to go to a different DD (5$ wasted), but once I realized the croissant I ordered was incorrect to, trust went out the door. It was supposed to be super toasted well with a small amount of butter, guess you guys know it was totally the opposite; drenched with butter and hardly toasted. Is this the image, service, quality, and impression you want consumers to be left with. One bad egg can spoil the bunch. I am just one consumer with an experience, but I do have a voice, and its my constitutional right to express it, and my right to expect good service as an consumer at your business East greenbush DD