Melt Shop

125 Westchester Ave, White Plains
(914) 202-2822

Recent Reviews

mel brooks

The meatless burger was better than expected. Really good. The fries were great too. Nice atmosphere. Ample seating and friendly staff.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Burger

Mike Sisolak

This is a mall kiosk. The employees were friendly and attentive. I did not have to wait long for my freshly made burger. It was a 1/3# burger and it was very good. Took a couple of supporting pics. The food court is on the 4th floor, but there are escalators that take you up there easily as well as an elevator.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Trinity Silva

10/10 amazing burgers amazing service too we order 5 burgers and we got it in less than 5 mins?✨️

Atmosphere: 5

Food: 5

Service: 5

Ella Kucuk

Food was great and the workers were so kind!

Atmosphere: 5

Food: 5

Service: 5

Brandon Voller

The food was great, but the price is ridiculous!!! Almost $30 for a double burger, loaded tots, and a drink. The checkout station has the nerve to ask for a tip too... Food is not worth the price. I could have had a decent meal that the CheeseCake Factory next door for the same price.

Atmosphere: 4

Food: 4

Service: 4

Shani

Cheap eat. Good

Atmosphere: 4

Food: 4

Service: 5

Julienne Lopez

Probably the worst customer service I’ve ever encountered. They close at 8 pm & I was on line at 7:20 pm. The cashier tells me they’re closed & there’s at least 3 more people behind me. I leave but I watch the guy behind me still staying in line. The cashier takes him anyway even though she told me the last customer was the lady in front of me. I asked her why she took him when I was in line before him. She tells me that the guy & the lady in front of me are together when they are clearly not. She ends up taking the guy’s order anyway. Which is really ridiculous. I was clearly there first but she DENIES me. I watch the guy get his food & leave while the lady sits with her family in the food court. It’s not even about the food & the lies but the principle. First, you close at 8 but stop taking people at 720? Then you deny me but let someone else go. It’s really stupid. They should really not be denying people at 7:20 when you’re supposed to close at 8. Change your hours to 7:30 then. Unreal. Also the kiosks where u order was out of order. It would’ve helped to have that working so the line moved quicker but I’m sure they turned it off so they can turn away customers. They clearly don’t like sales. The staff was out by 7:55- must be nice to leave before the actual place closes. Thank goodness for Shake Shack staying open, kiosks working & nicer employees.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burger, Burger Melt

Anthony Wiands jr

I came in around 12 to get my lunch and I have never experienced so much attitude and unprofessionalism (gum chewing while handling food) from the staff at this store. I really like this place and sad to write a bad review.

Atmosphere: 2

Food: 5

Service: 1

Nephili M.

there Is absolutely zero customer service at this location. I recently ordered something where they forgot to put one of the items. I called, listen through the recordings, only for somebody to pick up and just say "hello ". He pretended that I called the wrong number, which is impossible because I just listened through the recordings prior to him picking up. And when I called again, they put the phone straight to voicemail. This has happened to me twice where if you call more than once they just go straight to voicemail. You need better employees

Myrna Soto

The food was great.Great customer service and fast paced. Love it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Jessica Clark

First time trying themMy order was incorrect and I had to go backWaiting on them to fix one sandwich , caused ask the other food to be cold because the guest wanted to eat together

Atmosphere: 4

Food: 4

Service: 5

Jeseline Diazz

This place is amazing love the team that worked today. Very fast & sweet . I ordered a big order and it was done in less than 10 mins. The team worked together with a smile and greeted me with a smile .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo Chicken, Chicken Bacon Ranch, Avocado Cheese Burger, Buffalo Tenders

Monique Frett

First time here. This was a decent chicken sandwich. The chicken was crispy.

Jordan Gomez

Very great customer service. The team was very nice so helpful. I will definitely be coming back here again.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Naked Tot or Loaded Tots, Avocado Cheese Burger

charms andtrinkets

Don’t eat here. Ordered a Korean bbq which they cook DRENCHED in bbq sauce and mayo! $25 down drain and ruined my lunch believe the 3 star reviews abs eat elsewhere. Pretty soon they will go out business if nobody supports this disgusting food.

Food: 1

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