Short staffed, waited 12 minutes at the counter, was over charged for a coffee, was told to just leave
Food: 1
Service: 1
J Gates
This location is normally my go to location as I’ve been here many of times and whenever they are out of something they tell me at the drive thru speaker upon ordering. However today that didn’t happen which was fine but problem came when I encountered the manager, Joann. This lady turned this minor situation into something that it didn’t need to be. It ended with the drive thru window getting slammed in my face mid conversation after her saying to me “I have a line, I don’t have time for this, do you want your money back or not”. All of this over an item, that I ordered and paid for but want available. She was rude over the fact how I paid for my order after I explained numerous of times I didn’t place a mobile order but yet paid through the app, which the cashier scanned. She tried to tell me I said mobile order, I said ma’am when I said I paid through the app, I never said mobile order and isn’t this scan and pay Through the app? She got pissed because I was clarifying it and told her she was rude and proceeded to the nastiest ever! Again over something so minor and the fact I kept questioning her is what she didn’t like. Mind you I still don’t have my money back. In any case this manager needs to be retrained on being a manager and better customer service. Sadly I can tell I’m not the first person she’s done this too.
Service: 1
ny roamer
Ordered four small coffees. All had disgusting grounds in the bottom of cup. Called and Denise said I’d have to come in for 4 replacement coffees. Problem is, I don’t live near there - so I asked, can you please credit my card. I was advised no. It’s one thing to make a mistake and provide poor service with yucky coffee grounds. It’s another to then not rectify it and advise the ONLY way you can make it better is for me to come in, when I’m not local!
Atmosphere: 4
Food: 1
Service: 4
Brent Griffo
Best most consistent coffee from any location.Gary is the best at drive thru!!!Great attitude and friendly every dayThis employee is exceptional!!Thank you Brother!!!!
Atmosphere: 5
Food: 5
Service: 5
Harper Rae
The order taker had an amazing attitude and seemed very happy to help. The food is better than I’ve had from other Tim Hortons. Overall best experience I’ve had at a Tim
Atmosphere: 5
Food: 5
Service: 5
Karl R.
Service is terrible! The manager is rude and the employees are very rude also. I have been there for a total of about 3 times. Not by choice the last 2x's.
Carmella Hanley
The coffee was
Service: 5
Sean Mercer
$2.90 for a coffee OMG and they did not add the sugar ugh . It's been a while since I bought a coffee I was making coffee at home. And will keep making it at home.
Atmosphere: 5
Food: 4
Service: 3
Marissa Wroblewski
Give Gary the biggest raise, he makes my mornings at this location! Not very often can you meet a worker who is always so positive and bright. Very quick drive thru and they always make a good iced coffee!
Across the street from Erie County Committee College, North Campus, so they are accustomed to getting you on your way, accurately!So this visit was the adult coffee slushy, er Iced Cappuccino. I add an Espresso shot to assist the magic!
Atmosphere: 5
Food: 5
Service: 5
Marie Basile
Bad service.Long waits and wrong orders all the
Atmosphere: 2
Food: 3
Service: 1
Saibian Bosinski
Drive thru workers have a really bad attitudeAnd they have a Karen working the drive thru which would explain the bad attitude
Josephine Andrews
Always a great place for coffee, dessert with friends
Logan Yotter
Extremely busy with it being located near ECC. Fast and accurate service!
Short staffed, waited 12 minutes at the counter, was over charged for a coffee, was told to just leave
Food: 1
Service: 1
This location is normally my go to location as I’ve been here many of times and whenever they are out of something they tell me at the drive thru speaker upon ordering. However today that didn’t happen which was fine but problem came when I encountered the manager, Joann. This lady turned this minor situation into something that it didn’t need to be. It ended with the drive thru window getting slammed in my face mid conversation after her saying to me “I have a line, I don’t have time for this, do you want your money back or not”. All of this over an item, that I ordered and paid for but want available. She was rude over the fact how I paid for my order after I explained numerous of times I didn’t place a mobile order but yet paid through the app, which the cashier scanned. She tried to tell me I said mobile order, I said ma’am when I said I paid through the app, I never said mobile order and isn’t this scan and pay Through the app? She got pissed because I was clarifying it and told her she was rude and proceeded to the nastiest ever! Again over something so minor and the fact I kept questioning her is what she didn’t like. Mind you I still don’t have my money back. In any case this manager needs to be retrained on being a manager and better customer service. Sadly I can tell I’m not the first person she’s done this too.
Service: 1
Ordered four small coffees. All had disgusting grounds in the bottom of cup. Called and Denise said I’d have to come in for 4 replacement coffees. Problem is, I don’t live near there - so I asked, can you please credit my card. I was advised no. It’s one thing to make a mistake and provide poor service with yucky coffee grounds. It’s another to then not rectify it and advise the ONLY way you can make it better is for me to come in, when I’m not local!
Atmosphere: 4
Food: 1
Service: 4
Best most consistent coffee from any location.Gary is the best at drive thru!!!Great attitude and friendly every dayThis employee is exceptional!!Thank you Brother!!!!
Atmosphere: 5
Food: 5
Service: 5
The order taker had an amazing attitude and seemed very happy to help. The food is better than I’ve had from other Tim Hortons. Overall best experience I’ve had at a Tim
Atmosphere: 5
Food: 5
Service: 5
Service is terrible! The manager is rude and the employees are very rude also. I have been there for a total of about 3 times. Not by choice the last 2x's.
The coffee was
Service: 5
$2.90 for a coffee OMG and they did not add the sugar ugh . It's been a while since I bought a coffee I was making coffee at home. And will keep making it at home.
Atmosphere: 5
Food: 4
Service: 3
Give Gary the biggest raise, he makes my mornings at this location! Not very often can you meet a worker who is always so positive and bright. Very quick drive thru and they always make a good iced coffee!
Wouldn’t break a hundred in the drive through
Restaurantji Recommends
Across the street from Erie County Committee College, North Campus, so they are accustomed to getting you on your way, accurately!So this visit was the adult coffee slushy, er Iced Cappuccino. I add an Espresso shot to assist the magic!
Atmosphere: 5
Food: 5
Service: 5
Bad service.Long waits and wrong orders all the
Atmosphere: 2
Food: 3
Service: 1
Drive thru workers have a really bad attitudeAnd they have a Karen working the drive thru which would explain the bad attitude
Always a great place for coffee, dessert with friends
Extremely busy with it being located near ECC. Fast and accurate service!