Terrible terrible terrible service I ordered a pizza and they brought me something else and it looked like it was store-bought across the street I will never try this place
Atmosphere: 1
Food: 1
Service: 1
Thomas Joseph
This pizza has a lot of zest. I don’t think there is anything super special about their pies, but don’t forget to grab your heart shaped pizza this year for your Valentine.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Pepperoni Pizza
Sarah Truman
My bf and I dined in today. Quickly noticed with a warm welcome . Only people in the building so fast service…. Asked if I could sample the new Hot Honey and she gave me a whole ramekin full even though they usually don’t have it available for a side sauce! I loved it it’s delicious. We got an original thin crust pepepponj pizza & 10/10 over all! Will return :)))
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Italian Garlic Breadsticks - Side 2 PC
Mark Lawson
Terrible, terrible service. Placed an order for a large pizza and a salad, pickup. Said it would be ready at 4:57, I arrive on time and can hear the employees saying they don't have a ticket. They hand me the pizza and say pull back around and we will have your salad ready by the time you get back to the window. I do this and guess what? Still not ready. They tell me pull around again, I ask how long will this take? They say prob 20 minutes and then I hear the girl in the kitchen say 'what's he want he's 20 minutes early'. That's hilarious seeing how the pizza was ready and the ticket promised time on my recept said 4:57. Long story but they pizza was cold, never got the salad. Never again, they are unorganized and ran poorly. Avoid, plenty of other places to go in the area. If there was a negative rating they'd get it.
Food: 1
Service: 1
Bishop H.
Disappointing. It has been incredible in the past. Despite a couple of hiccups in their offerings, it was actually the quality of food that has suffered from time. Not sure what changed but this isn't the place it used to be even a year ago.
Bruce F.
Very disappointing as this pizza did not begin to live up to what I have come to expect from Donatos. Crust was soggy, not crisp. Sauce was bland. Maybe just a bad night?
Mike Burdette
Another one of these places that locks their door at like 5pm no matter how long they're open. So I go to enter the lobby at about 645pm, only for it to be locked and drive thru only. No sign or anything, by the way. By this time 2 more cars had pulled up, so I wasn't going to wait and just left. If you can't be bothered to open your doors, don't do business at all.
bschreck
Bit pricey but what isn't these days. Ordered on the app and it was ready before the stated time. They also gave us plates and napkins as this was an order for a business. Wish I would have gotten the guys name that worked the driver thru, but he was great.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Christopher Bergmann
Incompetent management, incompetent employees. Avoid this place. Food is horrible. Ordered delivery was told after an hour the staff is short and they don’t have driver. I was .8 miles away.
Atmosphere: 1
Food: 1
Service: 1
arlynn johnson
Chicken wings are really good and I love I can drive up and get them without having to get out the car
I've been a delivery driver for this store for the past month or so. When I arrived at work on Friday morning, I was handed a print out of an email from a customer. It was the same nasty customer who I reported to the GM and a couple of other managers last week, after taking a delivery to their house. There was a sign on their door that said "don't ring the bell". Ok, so I knocked. Some crazy middle eastern looking guy comes running to the door and started screaming and yelling at me because I knocked on the door, as if there's something wrong with that? I apologized to him, and I advised him that if he wants a "no contact" delivery, that he needs to say so when he places his order. He claimed that he did. Well, nowhere on the receipt did it say anything about being a no contact. Therefore, it's unreasonable to expect me to just leave their food outside in the rain without a no contact order. This customer was extremely rude and aggressive, and I told the managers so last week. On Friday morning, the GM, Kelly, shows me an email from this customer claiming that I was somehow the one being "rude and threatening". They were accusing me of the very thing that the customer did to me. I advised Kelly that I do not wish to return to that customer's house. And, that if they order again, to please call Door Dash (which is the delivery service they use most of the time anyway). She said no, I don't get to pick and choose what deliveries I take. I said that I simply don't wish to put myself in that situation again, and don't want those people lying about me again. She then began to lecture me about how she pays me to do a job, not to be rude to customers. As if I don't do my job? As if I was ever rude to any customer? Wrong! I have done every single thing asked of me since I started working there. I've never been rude to any customer there. I even apologized to that customer, even though I did nothing wrong! Shortly after Kelly left the store, I asked the Manager in charge to cash me out and send me home. I did not return the next day, because I don't appreciate being accused of some wrong doing that I didn't do. I also don't appreciate Kelly trying to force me to return to that hostile customer's house, especially after the nasty email full of lies which they sent about me. Well, I guarantee that I won't be returning to their house if I don't work there any more. Problem solved.
valork2021
I've been a delivery driver for this store for the past month or so. When I arrived at work on Friday morning, I was handed a print out of an email from a customer. It was the same nasty customer who I reported to the GM and a couple of other managers last week, after taking a delivery to their house. There was a sign on their door that said "don't ring the bell". Ok, so I knocked. Some crazy middle eastern looking guy comes running to the door and started screaming and yelling at me because I knocked on the door, as if there's something wrong with that? I apologized to him, and I advised him that if he wants a "no contact" delivery, that he needs to say so when he places his order. He claimed that he did. Well, nowhere on the receipt did it say anything about being a no contact. Therefore, it's unreasonable to expect me to just leave their food outside in the rain without a no contact order. This customer was extremely rude and aggressive, and I told the managers so last week. On Friday morning, the GM, Kelly, shows me an email from this customer claiming that I was somehow the one being "rude and threatening". They were accusing me of the very thing that the customer did to me. I advised Kelly that I do not wish to return to that customer's house. And, that if they order again, to please call Door Dash (which is the delivery service they use most of the time anyway). She said no, I don't get to pick and choose what deliveries I take. I said that I simply don't wish to put myself in that situation again, and don't want those people lying about me again. She then began to lecture me about how she pays me to do a job, not to be rude to customers. As if I don't do my job? As if I was ever rude to any customer? Wrong! I have done every single thing asked of me since I started working there. I've never been rude to any customer there. I even apologized to that customer, even though I did nothing wrong! Shortly after Kelly left the store, I asked the Manager in charge to cash me out and send me home. I did not return the next day, because I don't appreciate being accused of some wrong doing that I didn't do. I also don't appreciate Kelly trying to force me to return to that hostile customer's house, especially after the nasty email full of lies which they sent about me. Well, I guarantee that I won't be returning to their house if I don't work there any more. Problem solved.
James George
Pizza delivery takes incredibly long, Pizza was cold and hard.
Kia Waters
Very good cauliflower pizza yummmm
Atmosphere: 5
Food: 5
Service: 5
SCodyT
The quality of this place has gone downhill. I placed an order and they completely got it wrong. Gave them a second chance to get it right and both me and my toddler had upset stomach’s. Don’t eat at this one. They DGAF.
Terrible terrible terrible service I ordered a pizza and they brought me something else and it looked like it was store-bought across the street I will never try this place
Atmosphere: 1
Food: 1
Service: 1
This pizza has a lot of zest. I don’t think there is anything super special about their pies, but don’t forget to grab your heart shaped pizza this year for your Valentine.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Pepperoni Pizza
My bf and I dined in today. Quickly noticed with a warm welcome . Only people in the building so fast service…. Asked if I could sample the new Hot Honey and she gave me a whole ramekin full even though they usually don’t have it available for a side sauce! I loved it it’s delicious. We got an original thin crust pepepponj pizza & 10/10 over all! Will return :)))
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Italian Garlic Breadsticks - Side 2 PC
Terrible, terrible service. Placed an order for a large pizza and a salad, pickup. Said it would be ready at 4:57, I arrive on time and can hear the employees saying they don't have a ticket. They hand me the pizza and say pull back around and we will have your salad ready by the time you get back to the window. I do this and guess what? Still not ready. They tell me pull around again, I ask how long will this take? They say prob 20 minutes and then I hear the girl in the kitchen say 'what's he want he's 20 minutes early'. That's hilarious seeing how the pizza was ready and the ticket promised time on my recept said 4:57. Long story but they pizza was cold, never got the salad. Never again, they are unorganized and ran poorly. Avoid, plenty of other places to go in the area. If there was a negative rating they'd get it.
Food: 1
Service: 1
Disappointing. It has been incredible in the past. Despite a couple of hiccups in their offerings, it was actually the quality of food that has suffered from time. Not sure what changed but this isn't the place it used to be even a year ago.
Very disappointing as this pizza did not begin to live up to what I have come to expect from Donatos. Crust was soggy, not crisp. Sauce was bland. Maybe just a bad night?
Another one of these places that locks their door at like 5pm no matter how long they're open. So I go to enter the lobby at about 645pm, only for it to be locked and drive thru only. No sign or anything, by the way. By this time 2 more cars had pulled up, so I wasn't going to wait and just left. If you can't be bothered to open your doors, don't do business at all.
Bit pricey but what isn't these days. Ordered on the app and it was ready before the stated time. They also gave us plates and napkins as this was an order for a business. Wish I would have gotten the guys name that worked the driver thru, but he was great.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Incompetent management, incompetent employees. Avoid this place. Food is horrible. Ordered delivery was told after an hour the staff is short and they don’t have driver. I was .8 miles away.
Atmosphere: 1
Food: 1
Service: 1
Chicken wings are really good and I love I can drive up and get them without having to get out the car
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Restaurantji Recommends
I've been a delivery driver for this store for the past month or so. When I arrived at work on Friday morning, I was handed a print out of an email from a customer. It was the same nasty customer who I reported to the GM and a couple of other managers last week, after taking a delivery to their house. There was a sign on their door that said "don't ring the bell". Ok, so I knocked. Some crazy middle eastern looking guy comes running to the door and started screaming and yelling at me because I knocked on the door, as if there's something wrong with that? I apologized to him, and I advised him that if he wants a "no contact" delivery, that he needs to say so when he places his order. He claimed that he did. Well, nowhere on the receipt did it say anything about being a no contact. Therefore, it's unreasonable to expect me to just leave their food outside in the rain without a no contact order. This customer was extremely rude and aggressive, and I told the managers so last week. On Friday morning, the GM, Kelly, shows me an email from this customer claiming that I was somehow the one being "rude and threatening". They were accusing me of the very thing that the customer did to me. I advised Kelly that I do not wish to return to that customer's house. And, that if they order again, to please call Door Dash (which is the delivery service they use most of the time anyway). She said no, I don't get to pick and choose what deliveries I take. I said that I simply don't wish to put myself in that situation again, and don't want those people lying about me again. She then began to lecture me about how she pays me to do a job, not to be rude to customers. As if I don't do my job? As if I was ever rude to any customer? Wrong! I have done every single thing asked of me since I started working there. I've never been rude to any customer there. I even apologized to that customer, even though I did nothing wrong! Shortly after Kelly left the store, I asked the Manager in charge to cash me out and send me home. I did not return the next day, because I don't appreciate being accused of some wrong doing that I didn't do. I also don't appreciate Kelly trying to force me to return to that hostile customer's house, especially after the nasty email full of lies which they sent about me. Well, I guarantee that I won't be returning to their house if I don't work there any more. Problem solved.
I've been a delivery driver for this store for the past month or so. When I arrived at work on Friday morning, I was handed a print out of an email from a customer. It was the same nasty customer who I reported to the GM and a couple of other managers last week, after taking a delivery to their house. There was a sign on their door that said "don't ring the bell". Ok, so I knocked. Some crazy middle eastern looking guy comes running to the door and started screaming and yelling at me because I knocked on the door, as if there's something wrong with that? I apologized to him, and I advised him that if he wants a "no contact" delivery, that he needs to say so when he places his order. He claimed that he did. Well, nowhere on the receipt did it say anything about being a no contact. Therefore, it's unreasonable to expect me to just leave their food outside in the rain without a no contact order. This customer was extremely rude and aggressive, and I told the managers so last week. On Friday morning, the GM, Kelly, shows me an email from this customer claiming that I was somehow the one being "rude and threatening". They were accusing me of the very thing that the customer did to me. I advised Kelly that I do not wish to return to that customer's house. And, that if they order again, to please call Door Dash (which is the delivery service they use most of the time anyway). She said no, I don't get to pick and choose what deliveries I take. I said that I simply don't wish to put myself in that situation again, and don't want those people lying about me again. She then began to lecture me about how she pays me to do a job, not to be rude to customers. As if I don't do my job? As if I was ever rude to any customer? Wrong! I have done every single thing asked of me since I started working there. I've never been rude to any customer there. I even apologized to that customer, even though I did nothing wrong! Shortly after Kelly left the store, I asked the Manager in charge to cash me out and send me home. I did not return the next day, because I don't appreciate being accused of some wrong doing that I didn't do. I also don't appreciate Kelly trying to force me to return to that hostile customer's house, especially after the nasty email full of lies which they sent about me. Well, I guarantee that I won't be returning to their house if I don't work there any more. Problem solved.
Pizza delivery takes incredibly long, Pizza was cold and hard.
Very good cauliflower pizza yummmm
Atmosphere: 5
Food: 5
Service: 5
The quality of this place has gone downhill. I placed an order and they completely got it wrong. Gave them a second chance to get it right and both me and my toddler had upset stomach’s. Don’t eat at this one. They DGAF.