Consistency is one of the most important things for a chain to perfect and manage. The flavors, portion sizes, ingredient quality can be closely controlled. However, the human element is the variable and the most important ingredient to the guest experience as it is truly about the people that work for you.Our experience was perfect, yes, tip the hat to corporate, consistent; but the attentiveness of our server, Sarah and the perfection of the cook on my wife’s steak, moistness of my Chicken and the spotless condition of the restrooms are the things which make the experience special.We train for this level of consistency and professionalism at North East Ford and our evening with Sarah will surely be subject of training on how to deliver an excellent guest experience.Lann Rubin IIFounderNorth East Ford
Atmosphere: 5
Food: 5
Service: 5
Jill Petty
As always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Menu
Christina L
Server was great. But I just wanted to note manager/supervisor or owner? Not sure which I forgot.. but his name was Ken I believe. I noticed he helped out severs with food and he was very nice and caring to the customers. very good atmosphere and friendly people!
Atmosphere: 5
Food: 5
Service: 5
P Norris
Great location, the Service, and Food was great. Took my 7 grandchildren ages 11-25. Each said the food was good, they all don't agree on much ? Steak-Shrimp-chicken-fries-onion rings, variety of cold drinks and two adult drinks. We had a great time. They even arranged tables to accommodate all 8 of us. The price wasn't bad eitherVegetarian options: Some optionsDietary restrictions: Something for every oneParking: Plenty of parkingKid-friendliness: YesWheelchair accessibility: Not really no electronic doors
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Menu, Boneless Wings
Remi Diturno
We arrived after nine. Everything was fine when we sat down it was not too busy. Occasionally we heard yelling from the kitchen, which was not enjoyable. Our friends and I ordered wings and we got one set of wings way before we got the next as appetizers Those were OK But when we got our meals, everything tasted fake My friend got a steak, and while we were sitting at the table boxing up our food, she started feeling sick. She went to the bathroom and threw up her whole entire meal. Following morning, she tries it again to see if it’s the food, and she immediately felt sick again Our waitress was very nice atmosphere in the food was the last straw and we will not be back there ever
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Boneless Wings
Joyce Gruss
Just dropped in for a late night appetizer and beer and was warmly greeted. Their appetizer platter was great with boneless wings, warm cheese sticks with marinara sauce, spinach artichoke dip, and chips with salsa. It would have been a 5 star, but I didn't love their chips. We ate at the friendly bar and the bartender was great.
Atmosphere: 5
Food: 4
Service: 5
Zach Thornton
Went on a Tuesday night around 6pm. No hostess at hostess stand. Stood there for 7 minutes before another server sat us ina bother section. Once our actual server came took forever to get food and drinks. I ordered ribs and they were tough and rubbery. I never even got a refill on my water and she stoped by only once before our check. Very disappointed in ther service. There was maybe only 4 tables in our section and felt like there was no service. The bar tender was never at the bar. So to even get a drink made was probably not going to happen.
Atmosphere: 3
Food: 2
Service: 2
Todd Schill
I took my dand her boyfriend there for her birthday. She wanted to go to applebee she said, We went there. We were greeted in a positive way at the door but from that point on , service was low grade. The server did check on us often. But kept forgetting everything. He brought our appetizers with no plates. Then he brought our drinks with no straws. Then he bought our silverware with no spoons and then I felt like I was at a drive through. At McDonald's, when I went to get my silverware It was wrapped up in a brown napkin being held by scotch tape. Not like it used to be definitely. It might have been that restaurant at the time but very disappointed. I still doubt the twenty percent tip because that's how I am but very disappointed in the quality Overall.
Really has gone down in food quality after eating me and family members got sick. Cooks couldn't get food right and salad was Brown.Seems like poor quality management especially in kitchen.
Atmosphere: 1
Food: 1
Service: 2
Barb Zinsmeister
Waited 10 minutes just to order beverages. Only 3 other tables in the whole place had customers at them. 5 employees standing around talking to each other. Appetizer came out fast but had to use our napkins as plates. Then waited 30 minutes for our entrees, which were luke warm. Macaroni and cheese with chicken tenders that costs almost $15 should be hot. Now we know why the place was almost empty.
Just went to Applebee's and I had salmon which was over cooked. My husband had the fish and chips and the fish was not good.Vegetarian options: Poor
Atmosphere: 3
Food: 2
Service: 5
Joy Quinn-Madden
David was such an amazing host! The salmon was delicious ? riblets and wings all you can eat (so many options) got a 7/10 by the boys ??
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Blackened Cajun Salmon, Riblet with Asian Hot Sauce, Boneless Wings
Christa J
Went for the endless dinner and waited over an hour for our food. When we talked to the manager she was snotty with us and told us she didn’t take our order and had no desire to help us or take responsibility. We left after being there for 1 hour 30 minutes with no food. Huge disappointment.
Atmosphere: 1
Food: 1
Service: 1
Judith Glenn
Ordered double crunch shrimp and Onion Rings. $17 for mushy shrimp (6), 4 onion rings and a table spoon of coleslaw. Frequent orderers from this location changed from Oriental chicken salad due to that becoming the size of a very small house salad NO value for $$Parking: na
Atmosphere: 1
Food: 1
Recommended dishes: Blackened Cajun Salmon, The Amount of Fries That Came with Y Burger, Full Rack of Ribs in Spicy Asian Sauce, Mozzarella Sticks
Consistency is one of the most important things for a chain to perfect and manage. The flavors, portion sizes, ingredient quality can be closely controlled. However, the human element is the variable and the most important ingredient to the guest experience as it is truly about the people that work for you.Our experience was perfect, yes, tip the hat to corporate, consistent; but the attentiveness of our server, Sarah and the perfection of the cook on my wife’s steak, moistness of my Chicken and the spotless condition of the restrooms are the things which make the experience special.We train for this level of consistency and professionalism at North East Ford and our evening with Sarah will surely be subject of training on how to deliver an excellent guest experience.Lann Rubin IIFounderNorth East Ford
Atmosphere: 5
Food: 5
Service: 5
As always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Menu
Server was great. But I just wanted to note manager/supervisor or owner? Not sure which I forgot.. but his name was Ken I believe. I noticed he helped out severs with food and he was very nice and caring to the customers. very good atmosphere and friendly people!
Atmosphere: 5
Food: 5
Service: 5
Great location, the Service, and Food was great. Took my 7 grandchildren ages 11-25. Each said the food was good, they all don't agree on much ? Steak-Shrimp-chicken-fries-onion rings, variety of cold drinks and two adult drinks. We had a great time. They even arranged tables to accommodate all 8 of us. The price wasn't bad eitherVegetarian options: Some optionsDietary restrictions: Something for every oneParking: Plenty of parkingKid-friendliness: YesWheelchair accessibility: Not really no electronic doors
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Menu, Boneless Wings
We arrived after nine. Everything was fine when we sat down it was not too busy. Occasionally we heard yelling from the kitchen, which was not enjoyable. Our friends and I ordered wings and we got one set of wings way before we got the next as appetizers Those were OK But when we got our meals, everything tasted fake My friend got a steak, and while we were sitting at the table boxing up our food, she started feeling sick. She went to the bathroom and threw up her whole entire meal. Following morning, she tries it again to see if it’s the food, and she immediately felt sick again Our waitress was very nice atmosphere in the food was the last straw and we will not be back there ever
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Boneless Wings
Just dropped in for a late night appetizer and beer and was warmly greeted. Their appetizer platter was great with boneless wings, warm cheese sticks with marinara sauce, spinach artichoke dip, and chips with salsa. It would have been a 5 star, but I didn't love their chips. We ate at the friendly bar and the bartender was great.
Atmosphere: 5
Food: 4
Service: 5
Went on a Tuesday night around 6pm. No hostess at hostess stand. Stood there for 7 minutes before another server sat us ina bother section. Once our actual server came took forever to get food and drinks. I ordered ribs and they were tough and rubbery. I never even got a refill on my water and she stoped by only once before our check. Very disappointed in ther service. There was maybe only 4 tables in our section and felt like there was no service. The bar tender was never at the bar. So to even get a drink made was probably not going to happen.
Atmosphere: 3
Food: 2
Service: 2
I took my dand her boyfriend there for her birthday. She wanted to go to applebee she said, We went there. We were greeted in a positive way at the door but from that point on , service was low grade. The server did check on us often. But kept forgetting everything. He brought our appetizers with no plates. Then he brought our drinks with no straws. Then he bought our silverware with no spoons and then I felt like I was at a drive through. At McDonald's, when I went to get my silverware It was wrapped up in a brown napkin being held by scotch tape. Not like it used to be definitely. It might have been that restaurant at the time but very disappointed. I still doubt the twenty percent tip because that's how I am but very disappointed in the quality Overall.
Atmosphere: 2
Service: 2
Recommended dishes: Bourbon Chicken, Sampler Platter, Fiesta Lime Chicken
Really has gone down in food quality after eating me and family members got sick. Cooks couldn't get food right and salad was Brown.Seems like poor quality management especially in kitchen.
Atmosphere: 1
Food: 1
Service: 2
Waited 10 minutes just to order beverages. Only 3 other tables in the whole place had customers at them. 5 employees standing around talking to each other. Appetizer came out fast but had to use our napkins as plates. Then waited 30 minutes for our entrees, which were luke warm. Macaroni and cheese with chicken tenders that costs almost $15 should be hot. Now we know why the place was almost empty.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Great service and friendly faces. Thank
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Whisky Bacon Burger, Chicken Wonton Tacos
Just went to Applebee's and I had salmon which was over cooked. My husband had the fish and chips and the fish was not good.Vegetarian options: Poor
Atmosphere: 3
Food: 2
Service: 5
David was such an amazing host! The salmon was delicious ? riblets and wings all you can eat (so many options) got a 7/10 by the boys ??
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Blackened Cajun Salmon, Riblet with Asian Hot Sauce, Boneless Wings
Went for the endless dinner and waited over an hour for our food. When we talked to the manager she was snotty with us and told us she didn’t take our order and had no desire to help us or take responsibility. We left after being there for 1 hour 30 minutes with no food. Huge disappointment.
Atmosphere: 1
Food: 1
Service: 1
Ordered double crunch shrimp and Onion Rings. $17 for mushy shrimp (6), 4 onion rings and a table spoon of coleslaw. Frequent orderers from this location changed from Oriental chicken salad due to that becoming the size of a very small house salad NO value for $$Parking: na
Atmosphere: 1
Food: 1
Recommended dishes: Blackened Cajun Salmon, The Amount of Fries That Came with Y Burger, Full Rack of Ribs in Spicy Asian Sauce, Mozzarella Sticks