We places an order on 2/29/24 at this Avon location. It was for a large one topping pizza 1/2 mushrooms and 1/2 spicy Italian sausage that was so skimpy on the topping that we won't come back.
Atmosphere: 3
Food: 2
Service: 3
Nicholas Fares
Placed an online order at 6:22pm paid in full online with a 20% tip in advance and order was confirmed with a delivery time of 7:13-7:23pm. A received a text message notification at 6:57pm notifying me that my order was on its way. At 7:27pm my order had still not yet arrived. I called the store and spoke with the night manager who was extremely rude and said the order was out for delivery but the driver took two orders on that trip and mine was second for delivery even though we only live 7 minutes from the store. My order had at this point been riding around in the delivery driver’s car for 30 minutes and the night manager said well there is nothing I can do for you, I can’t make traffic go any faster and it will be there when it gets there and was being extremely dismissive, rude and you could tell he was having a rough night and didn’t care at all about his job or providing any level of customer service. When I asked why he was being so rude to me when I’m the customer and just calling to check on why my order has been delivered in the delivery timeframe and why it has been riding around in a car for 30 minutes he said I’m hanging up now and just hung up. I tried calling back several times and he repeatedly hung up on my each time without even speaking to me just seeing the number on their caller id. The order finally arrived at 7:41pm and I had to go outside as the delivery driver tried to deliver it to the neighbors house. When I brought it in it was already cold and the boxes were soaking wet all the way through the cardboard from the foil wrapped peppers. Photos attached. I would not recommend ordering from this store location, especially for delivery. The night manager needs a lesson in customer service and they are clearly under staffed and just taking every order even when they can’t make and deliver them with any level of quality, service, and timeliness.
Atmosphere: 2
Food: 2
Service: 1
Raymond Krull
Never will come
Atmosphere: 1
Food: 1
Service: 1
Calvin Williams
Food hot & quick
Atmosphere: 5
Food: 5
Service: 5
Tammy Harte
Normally the food is great. Ordered a gluten-free pizza through the app. Got there to pick it up only to find they were out of gluten-free. Wish the app wouldn't take orders for something they dont have.Dietary restrictions: Gluten-free
Atmosphere: 4
Food: 3
Service: 3
Sana R.
Foods good. Delivery is slow sometimes but it's what you expect from papa John's. Store always looks nice when I go in
Charles Walker
Great pizza need one in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Any Large Pizza
Brandy Tts
Pizza is grody rather eat French bread frozen
Food: 1
Service: 1
Simon Hunt
NY Pizza is the best representation of pizza I had in NY. Cheesy and crust is crisped just right.
Atmosphere: 5
Food: 5
Service: 5
Greg S
Call center is in India…you’re calling India for a pizza down the street.
It's the best PJ I've gone to .So if you're not into..Everything you want in fantastic service, food made right,Stay away .Parking: I've had no problem finding a place to park my very big van, however there could be parking problems if it got very busyWheelchair accessibility: You can get a wheelchair ♿️ in door no problem
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken and Bacon Pizza
Andy Abfall
I wish there was negative stars, I've had better gas station and truck stop pizza than this franchise
Ashley O.
Always a solid option for chain pizza. Garlic sauce continues to be the beta our there. This pizza was a fun Halloween treat.
Karen Carney
Today's pizza was awful. There was hardly any cheese, overloaded with sauce and we ordered very easy on sauce. This happened before and it was such a waste of money. Now we've learned our lesson. Never again Papa Johns.
Gaven Rupert
Got a pizza and wings done correctly and on time. Pizza was hot and tasty! Keep up the good work
We places an order on 2/29/24 at this Avon location. It was for a large one topping pizza 1/2 mushrooms and 1/2 spicy Italian sausage that was so skimpy on the topping that we won't come back.
Atmosphere: 3
Food: 2
Service: 3
Placed an online order at 6:22pm paid in full online with a 20% tip in advance and order was confirmed with a delivery time of 7:13-7:23pm. A received a text message notification at 6:57pm notifying me that my order was on its way. At 7:27pm my order had still not yet arrived. I called the store and spoke with the night manager who was extremely rude and said the order was out for delivery but the driver took two orders on that trip and mine was second for delivery even though we only live 7 minutes from the store. My order had at this point been riding around in the delivery driver’s car for 30 minutes and the night manager said well there is nothing I can do for you, I can’t make traffic go any faster and it will be there when it gets there and was being extremely dismissive, rude and you could tell he was having a rough night and didn’t care at all about his job or providing any level of customer service. When I asked why he was being so rude to me when I’m the customer and just calling to check on why my order has been delivered in the delivery timeframe and why it has been riding around in a car for 30 minutes he said I’m hanging up now and just hung up. I tried calling back several times and he repeatedly hung up on my each time without even speaking to me just seeing the number on their caller id. The order finally arrived at 7:41pm and I had to go outside as the delivery driver tried to deliver it to the neighbors house. When I brought it in it was already cold and the boxes were soaking wet all the way through the cardboard from the foil wrapped peppers. Photos attached. I would not recommend ordering from this store location, especially for delivery. The night manager needs a lesson in customer service and they are clearly under staffed and just taking every order even when they can’t make and deliver them with any level of quality, service, and timeliness.
Atmosphere: 2
Food: 2
Service: 1
Never will come
Atmosphere: 1
Food: 1
Service: 1
Food hot & quick
Atmosphere: 5
Food: 5
Service: 5
Normally the food is great. Ordered a gluten-free pizza through the app. Got there to pick it up only to find they were out of gluten-free. Wish the app wouldn't take orders for something they dont have.Dietary restrictions: Gluten-free
Atmosphere: 4
Food: 3
Service: 3
Foods good. Delivery is slow sometimes but it's what you expect from papa John's. Store always looks nice when I go in
Great pizza need one in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Any Large Pizza
Pizza is grody rather eat French bread frozen
Food: 1
Service: 1
NY Pizza is the best representation of pizza I had in NY. Cheesy and crust is crisped just right.
Atmosphere: 5
Food: 5
Service: 5
Call center is in India…you’re calling India for a pizza down the street.
Restaurantji Recommends
It's the best PJ I've gone to .So if you're not into..Everything you want in fantastic service, food made right,Stay away .Parking: I've had no problem finding a place to park my very big van, however there could be parking problems if it got very busyWheelchair accessibility: You can get a wheelchair ♿️ in door no problem
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken and Bacon Pizza
I wish there was negative stars, I've had better gas station and truck stop pizza than this franchise
Always a solid option for chain pizza. Garlic sauce continues to be the beta our there. This pizza was a fun Halloween treat.
Today's pizza was awful. There was hardly any cheese, overloaded with sauce and we ordered very easy on sauce. This happened before and it was such a waste of money. Now we've learned our lesson. Never again Papa Johns.
Got a pizza and wings done correctly and on time. Pizza was hot and tasty! Keep up the good work