We ordered take out late in the evening and wish we had just gone to another burger joint. Unfortunately we made the mistake of not going through our bag before leaving the restaurant. Our order was incorrect, luke warm, and they provided no napkins or utensils. We tried calling the restaurant but had no success with anyone picking up the phone. These are supposed to be gourmet burgers??! Most fast food joints can do better than this. Horrible!
Food: 1
Service: 1
Ajah Rose
Food poisoning, thanks.The servers here need more training.Manager interrupted our meal.Appetizer didn't even come out until we were almost finished.One of the sides was wrong and both burgers were either missing things or had unwanted items.
Atmosphere: 1
Food: 1
Service: 1
Robert Lawson
Very fast service!! And I got alot of fries!!!
Atmosphere: 5
Food: 5
Service: 5
Maria Mc EVOY
My salad was really wet, like the lettuce hadn't been dried. The deep fried jalapeno coins were cold and greasy.The music was so loud, it was difficult to have a conversation.
Atmosphere: 4
Food: 2
Service: 4
Lindsay Edwards
The food was pretty great. The service was only a smidgen slow. However, the place was packed, so it is understandable, and it has a great family atmosphere. My 2 yr old son was laughing and playing with a balloon for a few minutes, and no one batted an eye. We appreciate that, by the way!!!! Totally coming back and soon!
Atmosphere: 5
Food: 5
Service: 5
Thomas
Pretty bland food. Wait times were pretty slow and my friend got his food and the order was wrong. Restaurant was maybe at 50% capacity
Atmosphere: 4
Food: 2
Service: 2
gigachanger
Wow where to start. We arrived at 3:34pm we're sat quickly. Took 10 minutes to even have a server acknowledge us. She took drink orders that took a long time to return as well as our food orders. We left as the receipt says at 4:45 no food. We just wanted to pay for the drinks and leave at 4:35pm it took 3 people to get the ticket from our server and after threatening to leave to pay for the drinks. After all this the drinks weren't even comped to say please give us another chance. Won't be back
Atmosphere: 2
Food: 3
Service: 1
Kimberly Michener-Robbins
Waited an hour for burgers to come out raw. I ordered chicken and received a raw burger. They brought out chicken but still was not what I ordered. It was slimy and looked like it had sat around for a while. Fries were all cold and hard.We left without eating. That was the second time it was horrible for me. It was not busy and now I know why.
Atmosphere: 2
Service: 2
Anna Godby
Best restaurant experience we've had in a LONG time! Ava took amazing care of our fam, and was so sweet! There aren't words to describe how absolutely amazing she was---give that girl a raise, she's a keeper! My 5-year-old has been talking nonstop about her cool new BFF, lol. Food was also good, and the menu options were great. A rare gem remaining that's family friendly and well worth the experience. <3
Atmosphere: 5
Food: 5
Service: 5
David Bennett
This Red Robin location used to be a great place to eat prior to COVID. However, since then this place has gone downhill. We were last here about a year ago and the service and condition of the restaurant were both subpar. We went again today since we were in the Beavercreek area, and nothing has changed.We came in on a Wednesday about 2 pm, well after the lunch rush, there was another family in front of us waiting for the hostess to show up. There were also several families waiting to be seated. This was kind of odd as there were several tables open (at least 10-15). We waited 5 minutes for the hostess to show up and take our names. After a 10 minute wait, we were seated. Our table still had remnants from the previous diner, so the clean-up wasn't very good. After another 10 minute wait, the server came and took our order. Took us about 25 minutes to get our food. We had to ask for silverware from the individual that brought our food, not our server as she did not check on us once while waiting for our food. I gave 2 stars since the food is still decent, although the service needs a lot of work.Either Red Robin can't figure out how to hire and retain staff, or the current management team cannot figure out resource management. Considering nothing has really changed in a year, I lay the blame at management's feet since they can't seem to figure out how to get this place up and running like it used to be.Stay away if you're in a hurry. If you have time and want to determine your level of patience, by all means, dine here.
We visited about 1 year ago (2023) and they were struggling not having enough staff and we understand that after covid many restaurants are trying to get better. BUT, now after one more year (2024) they are pretty much the same... we waited 20 for a table, so many empty tables inside but not enough waitress. So they have to make people wait until they can seat a new table.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burger
Kelly Jones
It took nearly an hour to get our food from the time we walked in, sat & ordered. The decor is dated and the bathroom is falling apart. Service was ok. Food is way overpriced for time it took & lack of quality. The best part was feeling like it was 1999 because it looked so old.
Atmosphere: 2
Food: 2
Service: 4
Steve Bacher
Had the Teriyaki Pineapple Chicken Chunk appetizer for the first time and they were FANTASTIC! Came on their homemade chips.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Red Robin Gourmet Cheeseburger
Christian Sitzman
I waited nearly an hour for my order to come.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Burger, French Fries
Tyler Leon
Red Robin used to be one of my favorite restaurants..and of course my experience doesn't reflect on all Red Robin locations..having said that..we were missing food,the salad,that wasn't with our order,was the warmest part of our order..the service was best described as incompetent..as much as i used to love the restaurant..along with the experience, the food has left a bad taste in my mouth..definitely will not be returning..☹️?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Red Robin Gourmet Cheeseburger
We ordered take out late in the evening and wish we had just gone to another burger joint. Unfortunately we made the mistake of not going through our bag before leaving the restaurant. Our order was incorrect, luke warm, and they provided no napkins or utensils. We tried calling the restaurant but had no success with anyone picking up the phone. These are supposed to be gourmet burgers??! Most fast food joints can do better than this. Horrible!
Food: 1
Service: 1
Food poisoning, thanks.The servers here need more training.Manager interrupted our meal.Appetizer didn't even come out until we were almost finished.One of the sides was wrong and both burgers were either missing things or had unwanted items.
Atmosphere: 1
Food: 1
Service: 1
Very fast service!! And I got alot of fries!!!
Atmosphere: 5
Food: 5
Service: 5
My salad was really wet, like the lettuce hadn't been dried. The deep fried jalapeno coins were cold and greasy.The music was so loud, it was difficult to have a conversation.
Atmosphere: 4
Food: 2
Service: 4
The food was pretty great. The service was only a smidgen slow. However, the place was packed, so it is understandable, and it has a great family atmosphere. My 2 yr old son was laughing and playing with a balloon for a few minutes, and no one batted an eye. We appreciate that, by the way!!!! Totally coming back and soon!
Atmosphere: 5
Food: 5
Service: 5
Pretty bland food. Wait times were pretty slow and my friend got his food and the order was wrong. Restaurant was maybe at 50% capacity
Atmosphere: 4
Food: 2
Service: 2
Wow where to start. We arrived at 3:34pm we're sat quickly. Took 10 minutes to even have a server acknowledge us. She took drink orders that took a long time to return as well as our food orders. We left as the receipt says at 4:45 no food. We just wanted to pay for the drinks and leave at 4:35pm it took 3 people to get the ticket from our server and after threatening to leave to pay for the drinks. After all this the drinks weren't even comped to say please give us another chance. Won't be back
Atmosphere: 2
Food: 3
Service: 1
Waited an hour for burgers to come out raw. I ordered chicken and received a raw burger. They brought out chicken but still was not what I ordered. It was slimy and looked like it had sat around for a while. Fries were all cold and hard.We left without eating. That was the second time it was horrible for me. It was not busy and now I know why.
Atmosphere: 2
Service: 2
Best restaurant experience we've had in a LONG time! Ava took amazing care of our fam, and was so sweet! There aren't words to describe how absolutely amazing she was---give that girl a raise, she's a keeper! My 5-year-old has been talking nonstop about her cool new BFF, lol. Food was also good, and the menu options were great. A rare gem remaining that's family friendly and well worth the experience. <3
Atmosphere: 5
Food: 5
Service: 5
This Red Robin location used to be a great place to eat prior to COVID. However, since then this place has gone downhill. We were last here about a year ago and the service and condition of the restaurant were both subpar. We went again today since we were in the Beavercreek area, and nothing has changed.We came in on a Wednesday about 2 pm, well after the lunch rush, there was another family in front of us waiting for the hostess to show up. There were also several families waiting to be seated. This was kind of odd as there were several tables open (at least 10-15). We waited 5 minutes for the hostess to show up and take our names. After a 10 minute wait, we were seated. Our table still had remnants from the previous diner, so the clean-up wasn't very good. After another 10 minute wait, the server came and took our order. Took us about 25 minutes to get our food. We had to ask for silverware from the individual that brought our food, not our server as she did not check on us once while waiting for our food. I gave 2 stars since the food is still decent, although the service needs a lot of work.Either Red Robin can't figure out how to hire and retain staff, or the current management team cannot figure out resource management. Considering nothing has really changed in a year, I lay the blame at management's feet since they can't seem to figure out how to get this place up and running like it used to be.Stay away if you're in a hurry. If you have time and want to determine your level of patience, by all means, dine here.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
We visited about 1 year ago (2023) and they were struggling not having enough staff and we understand that after covid many restaurants are trying to get better. BUT, now after one more year (2024) they are pretty much the same... we waited 20 for a table, so many empty tables inside but not enough waitress. So they have to make people wait until they can seat a new table.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burger
It took nearly an hour to get our food from the time we walked in, sat & ordered. The decor is dated and the bathroom is falling apart. Service was ok. Food is way overpriced for time it took & lack of quality. The best part was feeling like it was 1999 because it looked so old.
Atmosphere: 2
Food: 2
Service: 4
Had the Teriyaki Pineapple Chicken Chunk appetizer for the first time and they were FANTASTIC! Came on their homemade chips.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Red Robin Gourmet Cheeseburger
I waited nearly an hour for my order to come.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Burger, French Fries
Red Robin used to be one of my favorite restaurants..and of course my experience doesn't reflect on all Red Robin locations..having said that..we were missing food,the salad,that wasn't with our order,was the warmest part of our order..the service was best described as incompetent..as much as i used to love the restaurant..along with the experience, the food has left a bad taste in my mouth..definitely will not be returning..☹️?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Red Robin Gourmet Cheeseburger