Got a Smothered Burrito but all the cold toppings were in the Burrito instead of on top. Every other location puts it on top. Just a Burrito with queso on top overpowering the taste of everything else.
Cat Queen
Teresa and her team really define what guest service really should be! She's always very friendly very outgoing, and it's really prideful about customer service, it's people like this that you should feel very lucky to have working for you, good people are impossible to find let alone people on her level she's simply amazing. The whole staff there is wonderful, I always enjoy going here ?
Atmosphere: 5
Food: 4
Service: 5
Karen Partlow
Great for Monday nights. After 5pm burritos or bowls 2 for $15.99
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Queso Cheese, Steak, Bowl, Guacamole, Build Your Own Nachos
Coleman Stauffer
Typically quicker than the scheduled time for online orders.
Atmosphere: 5
Food: 5
Service: 5
Bassfanatics Caraudio
Very rude customer service skip you in line not only that charge you for food that you did not receive I’ll never go back.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Taco, Bowl
Helaine Osoro
It was 12 noon on a Tuesday and we stopped in for lunch. The whole place was empty with nobody in line. We stood there at the counter waiting for what seemed to be a really long time. Then this disheveled guy with a beard comes out really flat affect, and looked like he just got up from a long nap. Anyway, I'm ordering my food and he sharply tells me, "don't put your arm over the glass." You would have thought that I committed a crime. So harsh, bro! We won't be back. We will go across the street to Chipotle.
Atmosphere: 1
Food: 3
Service: 1
kevin jackson
They got my order wrong, but it was still delicious.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Bowl
Niles Minor
Portions are so small, if you ask for extra you'll end up spending $18 on a burrito and drink. Food was decent tho
Jason Plaisted
I love hot heads. The food is always top quality
Atmosphere: 5
Food: 5
Service: 5
Chris Dorman
Good place to grab lunch not big on this type of food but ill tell ya i got a bowl and loved it i would recommend this place
It's exactly what you're expecting, Luke warm food, better flavour than Chipotle, there's a light so you can left turn.
Ligier JS35
Awesome food and great service !!!!
Clayton Comstock
Great f?d
Sherri Patterson
Went here for the first time and will never go back. First off while I was ordering I pointed to something that I wanted to know what it was and Teresa G. so rudely said can you not put your hands over the divider as I see flies flying over the food and people leaning over the divider talking into the food when spit or anything can fly in the food but apparently that is ok. She clearly is not a happy person so maybe she needs to go find another job. Then when we got home and ate, the food was awful and cold.
Mike B
I am not one to bash a "local" buisness But the service I received at Hot Heads on Boardman Canfield Rd, Across from Meijer is the worst I have experienced in a long time. Started on Wednesday @ approx 7:25 pm I stopped in to buy 3 bowls, which cost me $35.85. When I purchased these bowls in the past from Hot Heads the bowls where full bowls. Yesterdays bowls where half full I was like wow cutting back are you and I was told yes. It did not seem right to me It felt and looked more like they where low so they had to skimp and stretch they stuff. I Called the store manager this morning and she said no the bowls should have been full. She offered to comp me ONE "Free" bowl. I said it is a little comp considering I spent $35.85. I accepted it and she said just stop in and tell them your name and it will be on the house. Well I went out of my way made a special trip to get the comp. I ordered my bowl and when it was done I told the I have a comp from yesterday and Benjamin said you have your receipt I told him all I was told is to give my name no one ever said bring your receipt which I did have at home. He refused to comp my bowl and offered to sell it at 10% off. I asked him to call the manager I spoke with he refused. I asked for a number to the main office he refused, I asked for the number for district manage he refused. POOR POOR POOR customer service. Good way to loose customers.
Got a Smothered Burrito but all the cold toppings were in the Burrito instead of on top. Every other location puts it on top. Just a Burrito with queso on top overpowering the taste of everything else.
Teresa and her team really define what guest service really should be! She's always very friendly very outgoing, and it's really prideful about customer service, it's people like this that you should feel very lucky to have working for you, good people are impossible to find let alone people on her level she's simply amazing. The whole staff there is wonderful, I always enjoy going here ?
Atmosphere: 5
Food: 4
Service: 5
Great for Monday nights. After 5pm burritos or bowls 2 for $15.99
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Queso Cheese, Steak, Bowl, Guacamole, Build Your Own Nachos
Typically quicker than the scheduled time for online orders.
Atmosphere: 5
Food: 5
Service: 5
Very rude customer service skip you in line not only that charge you for food that you did not receive I’ll never go back.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Taco, Bowl
It was 12 noon on a Tuesday and we stopped in for lunch. The whole place was empty with nobody in line. We stood there at the counter waiting for what seemed to be a really long time. Then this disheveled guy with a beard comes out really flat affect, and looked like he just got up from a long nap. Anyway, I'm ordering my food and he sharply tells me, "don't put your arm over the glass." You would have thought that I committed a crime. So harsh, bro! We won't be back. We will go across the street to Chipotle.
Atmosphere: 1
Food: 3
Service: 1
They got my order wrong, but it was still delicious.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Bowl
Portions are so small, if you ask for extra you'll end up spending $18 on a burrito and drink. Food was decent tho
I love hot heads. The food is always top quality
Atmosphere: 5
Food: 5
Service: 5
Good place to grab lunch not big on this type of food but ill tell ya i got a bowl and loved it i would recommend this place
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
It's exactly what you're expecting, Luke warm food, better flavour than Chipotle, there's a light so you can left turn.
Awesome food and great service !!!!
Great f?d
Went here for the first time and will never go back. First off while I was ordering I pointed to something that I wanted to know what it was and Teresa G. so rudely said can you not put your hands over the divider as I see flies flying over the food and people leaning over the divider talking into the food when spit or anything can fly in the food but apparently that is ok. She clearly is not a happy person so maybe she needs to go find another job. Then when we got home and ate, the food was awful and cold.
I am not one to bash a "local" buisness But the service I received at Hot Heads on Boardman Canfield Rd, Across from Meijer is the worst I have experienced in a long time. Started on Wednesday @ approx 7:25 pm I stopped in to buy 3 bowls, which cost me $35.85. When I purchased these bowls in the past from Hot Heads the bowls where full bowls. Yesterdays bowls where half full I was like wow cutting back are you and I was told yes. It did not seem right to me It felt and looked more like they where low so they had to skimp and stretch they stuff. I Called the store manager this morning and she said no the bowls should have been full. She offered to comp me ONE "Free" bowl. I said it is a little comp considering I spent $35.85. I accepted it and she said just stop in and tell them your name and it will be on the house. Well I went out of my way made a special trip to get the comp. I ordered my bowl and when it was done I told the I have a comp from yesterday and Benjamin said you have your receipt I told him all I was told is to give my name no one ever said bring your receipt which I did have at home. He refused to comp my bowl and offered to sell it at 10% off. I asked him to call the manager I spoke with he refused. I asked for a number to the main office he refused, I asked for the number for district manage he refused. POOR POOR POOR customer service. Good way to loose customers.