Never delivered my food, billed my Credit card, never let me know, and closed for the night.
Atmosphere: 1
Food: 1
Service: 1
Kate Baker
I order from here all the time probably 2 or 3x a month. My order is always 20+ minutes late. I used to work in food so I understand things happen and get busy. In the winter time I waited 2 hours and 20 minutes for my large cheese half pepperoni pizza. The delivery driver looked so upset about being late and I felt so bad. The pizza was cold but warming it up wasn't a big deal at that point. and I wasn't about to catch an attitude with the delivery driver and make his night worse. He said orders got backed up and they fell behind its understandable. I was just glad they still came with the pizza lol.
Atmosphere: 4
Food: 5
Service: 3
jacob harvey
I would give zero stars if possible. Complete lack of customer service or care with this place. After waiting 2 hours for a delivery I called to be told my order was for pick up(I typed in and confirmed my address for delivery In the app). I was hung up on the first call after being transferred to Justin. I called back and spoke with Justin who told me that his ticket said it was a pick up order. Rather than work with me on an option to make things right, I was dismissed. I asked for some options and was told they would not deliver the food but I could get a credit, that credit has never been issued. So I got terrible service, no pizza, charged for nothing, and hung up on a second time by Justin. Don’t waste your time or money at this place.
Atmosphere: 1
Food: 1
Service: 1
Brian White
This location is a complete joke. Employees answer with a simple "pickup or delivery" nothing elsa beyond those 3 words. I waited an hour and a half for my pizza to be delivered and when I called in to complain and ask for a refund, the employee handling the call was very ride and dismissive. He finally told me I'd receive a refund, but here we are 2 weeks later and nothing. I called into the store today to ask for the store number from their "manager" and they gave it to me without asking about my reason for the request. Save yourself from having to eat cold pizza and dealing with employees who could not care less and go with another pizza chain.
Atmosphere: 1
Food: 3
Service: 1
Gillian M
I've enjoyed Romeo's pizza for 20+ years! The quality of pizza has never changed. In very recent years, I've been able to order sheet pizza same day & its ready within 30 minutes, generally. It's impressive. The pizza is fresh, tastes amazing & the price is great! I will continue to purchase from them! Highly recommend.
Excellent customer service. Very good and consistent food.
Atmosphere: 5
Food: 5
Service: 5
mad Ring
Always makes a great sheet
Atmosphere: 5
Food: 5
Service: 5
Clay K
Ordered a single pizza and 12 wings and have been waiting just shy of 2 hours for a delivery that said it would be 30-45 minutes, absurdly bad customer service when calling to ask about the
Service: 1
Jacob Malson
One of my favorite pizza places. They are consistently good. We have not had a bad experience or bad food yet.
Atmosphere: 5
Food: 5
Service: 5
Chablos
Amazing, first time here and custom thin crust pizza turned out one of the best I've ever had. 10/10.
Excellent food chain. Choose them when I was out of town because of the name and was not disappointed.
Atmosphere: 5
Food: 5
Service: 5
Lauren Jenkins
Great customer service! Had a mix up and gave us the wrong topping on a pizza (no biggie mistakes happen) and were super nice and threw in a free pizza on top of the remake. Took less than 10min too
Atmosphere: 5
Food: 5
Service: 5
Loraine Snowden
I must say, your thin-crust pizza is the best!! I usually get delivery and my order is always piping hot! The order takers and drivers are so very polite; never have to wait long!! The cookies are excellent too!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Build Your Own Pizza
Cathy Ruther
I have ordered 3 different times. The first time they did not bring the wings or the garlic butter sauce. The 2nd time they did not make the Stromboli right, forgot the garlic sauce again and just drizzled hardly any sauce on the wings. 3rd time I ordered took over an hour for the food to arrive cold, they forgot the 2 marinara sauce I paid for and also one garlic sauce. I called in and they said they will see what they can do. I said deliver the sauce and they said ok…. This was 3 hours ago and still no sauce for the Stromboli…..
Never delivered my food, billed my Credit card, never let me know, and closed for the night.
Atmosphere: 1
Food: 1
Service: 1
I order from here all the time probably 2 or 3x a month. My order is always 20+ minutes late. I used to work in food so I understand things happen and get busy. In the winter time I waited 2 hours and 20 minutes for my large cheese half pepperoni pizza. The delivery driver looked so upset about being late and I felt so bad. The pizza was cold but warming it up wasn't a big deal at that point. and I wasn't about to catch an attitude with the delivery driver and make his night worse. He said orders got backed up and they fell behind its understandable. I was just glad they still came with the pizza lol.
Atmosphere: 4
Food: 5
Service: 3
I would give zero stars if possible. Complete lack of customer service or care with this place. After waiting 2 hours for a delivery I called to be told my order was for pick up(I typed in and confirmed my address for delivery In the app). I was hung up on the first call after being transferred to Justin. I called back and spoke with Justin who told me that his ticket said it was a pick up order. Rather than work with me on an option to make things right, I was dismissed. I asked for some options and was told they would not deliver the food but I could get a credit, that credit has never been issued. So I got terrible service, no pizza, charged for nothing, and hung up on a second time by Justin. Don’t waste your time or money at this place.
Atmosphere: 1
Food: 1
Service: 1
This location is a complete joke. Employees answer with a simple "pickup or delivery" nothing elsa beyond those 3 words. I waited an hour and a half for my pizza to be delivered and when I called in to complain and ask for a refund, the employee handling the call was very ride and dismissive. He finally told me I'd receive a refund, but here we are 2 weeks later and nothing. I called into the store today to ask for the store number from their "manager" and they gave it to me without asking about my reason for the request. Save yourself from having to eat cold pizza and dealing with employees who could not care less and go with another pizza chain.
Atmosphere: 1
Food: 3
Service: 1
I've enjoyed Romeo's pizza for 20+ years! The quality of pizza has never changed. In very recent years, I've been able to order sheet pizza same day & its ready within 30 minutes, generally. It's impressive. The pizza is fresh, tastes amazing & the price is great! I will continue to purchase from them! Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Boneless Chicken Wings, Garlic Bread
Excellent customer service. Very good and consistent food.
Atmosphere: 5
Food: 5
Service: 5
Always makes a great sheet
Atmosphere: 5
Food: 5
Service: 5
Ordered a single pizza and 12 wings and have been waiting just shy of 2 hours for a delivery that said it would be 30-45 minutes, absurdly bad customer service when calling to ask about the
Service: 1
One of my favorite pizza places. They are consistently good. We have not had a bad experience or bad food yet.
Atmosphere: 5
Food: 5
Service: 5
Amazing, first time here and custom thin crust pizza turned out one of the best I've ever had. 10/10.
Restaurantji Recommends
Had a pepperoni pizza. It was delicious.
Atmosphere: 5
Food: 5
Service: 5
Excellent food chain. Choose them when I was out of town because of the name and was not disappointed.
Atmosphere: 5
Food: 5
Service: 5
Great customer service! Had a mix up and gave us the wrong topping on a pizza (no biggie mistakes happen) and were super nice and threw in a free pizza on top of the remake. Took less than 10min too
Atmosphere: 5
Food: 5
Service: 5
I must say, your thin-crust pizza is the best!! I usually get delivery and my order is always piping hot! The order takers and drivers are so very polite; never have to wait long!! The cookies are excellent too!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Build Your Own Pizza
I have ordered 3 different times. The first time they did not bring the wings or the garlic butter sauce. The 2nd time they did not make the Stromboli right, forgot the garlic sauce again and just drizzled hardly any sauce on the wings. 3rd time I ordered took over an hour for the food to arrive cold, they forgot the 2 marinara sauce I paid for and also one garlic sauce. I called in and they said they will see what they can do. I said deliver the sauce and they said ok…. This was 3 hours ago and still no sauce for the Stromboli…..