Bartender was great!! She was very busy however we never felt neglected
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Skins, Buffalo Chicken
Courtney Cooley
Fun experience but service was VERY slow. Food was great and a fun atmosphere. Would go again hoping to get better service.
Atmosphere: 5
Food: 5
Service: 3
Q N
It's unfortunate that I feel compelled to write this review. Our family has been going to Shades since they opened; we remember the joy when they were finally able to sell wings. For years, it was at least a weekly stop, so it is safe to say we've been in there hundreds of times. We've developed relationships with many of the servers, bartenders, and managers. It was always a pleasure to see the young people grow up, move on to bigger and better things, grow families, see picture of their kids, etc. Was nice to see some of our favorite comes back for summer break or part-time and hear about what they'd been up to. In short, we liked the place!The kitchen has always been hit or miss. But... it used to be that the servers were always advocates for their customers and willing to make things right. Not so much anymore... we have generally stopped going there because it's gone so down downhill and the last several visits have been such disasters! Now, it seems that corrective and constructive actions have been replaced by defensive aggression towards the customers. (Don't tell the customer that the pitiful, shriveled single piece of lettuce that's very clearly been sitting under a heat lamp so long it's turned black next to the one end slice of tomato on a BLT is "just the way they make". Crap like that should have NEVER walked out the door if anyone who had any pride had seen it!!)Instead of working together as a team as we have seen them do over the years, recently, there has been noticeable catty behavior between the servers that honestly creates a very negative and toxic environment.Have talked to multiple people who have worked there or know people who have worked there and the stories are not pretty or flattering.When your server comes to your table and tells the customer (as ours did yesterday), "I just want to cry, I can't wait to get out of here"... maybe there's a problem.There are lots of specific incidents/details I could relate, but in general, I don't patronize places where I'm repeatedly demeaning, insulted, and made to feel a nuisance!!Congratulations Shades on developing a solid culture of mediocrity where belittling your customers for YOUR shortcomings has not only become acceptable, but the pervasive norm!!This is not sustainable, and unless the ship is righted and pride in customer service and product are returned, your days are numbered! Shades is a staple and beloved in Canal. Please take this feedback as a gift as our family genuinely wants you to be successful. You made it 20 years, but I will be amazed if you make it another 5 unless things change.
Atmosphere: 1
Food: 3
Service: 1
Donald Hawkins
You have got to try the PBJ wings. Yes Peanut Butter Jelly wings. Reese peanut butter drizzle, Thai strawberry jelly and peanuts. PLEASE PLEASE put these on the menu permanently. I will be getting these every time I am there.
Atmosphere: 5
Food: 5
Service: 5
David Streitenberger
I've tried multiple times to order take out Friday and Saturday evenings. Phone rings busy. Over 10 to 15 times. Not the option for me anymore. Tried yesterday and today. Giving up.
Atmosphere: 3
Food: 4
Service: 4
Brian Harrington
This is a go to when I ask my Employees what they want for the monthly celebration of their Dedication and Loyalty.Shade has the Best wings, no matter which flavor or sauce you choose. My Employees prefer the Bone In, but the Boneless are good as well.I Highly recommend this Iconic Establishment!For such a large order, that I have Shade split between shifts, the service is spot on, and their Team is Awesome!Thank You so Much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Wild Wings
Logan Harris
To long to take order. Almost an hour to get the food after that. As thin as the burger was it was under cooked. Waste of time and money.Will not be
Atmosphere: 2
Food: 1
Service: 1
Cassies Heart
The food quality is inconsistent.
Terry Fuller
Our first time there. My burger and fries were really good...wife loved the chicken philly, her fries were a little over
Atmosphere: 4
Food: 4
Service: 4
Larry Virden
Great menu. Visited with friends. Food, laughs, fellowship.I had chowder and fish Reuben. Wife had chilli and chocolate chip cookie and ice cream.Parking: Public parking by community center.
I was no impressed! The burger was not done, medium rare, the fries tasted burnt & dry. The service wasn't good either, you had to seat yourself, it took too long for someone to greet you at you table to get you drink order. They were out of pulled pork & brisket. Three different brought our food orders to us. It baffles me that it is always two or three different bringing out the food. Definitely not the same good service we used to get at the old family restaurants when we were kids.
Atmosphere: 2
Food: 1
Service: 2
Zachary Link
Canals local watering hole. It's the go to for most locals. Great beer selection and huge boneless wings. My wife loves to get the watty burger and rave about the baked beans.The fries look fresh cut and are given in very generous portions.
Bartender was great!! She was very busy however we never felt neglected
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Skins, Buffalo Chicken
Fun experience but service was VERY slow. Food was great and a fun atmosphere. Would go again hoping to get better service.
Atmosphere: 5
Food: 5
Service: 3
It's unfortunate that I feel compelled to write this review. Our family has been going to Shades since they opened; we remember the joy when they were finally able to sell wings. For years, it was at least a weekly stop, so it is safe to say we've been in there hundreds of times. We've developed relationships with many of the servers, bartenders, and managers. It was always a pleasure to see the young people grow up, move on to bigger and better things, grow families, see picture of their kids, etc. Was nice to see some of our favorite comes back for summer break or part-time and hear about what they'd been up to. In short, we liked the place!The kitchen has always been hit or miss. But... it used to be that the servers were always advocates for their customers and willing to make things right. Not so much anymore... we have generally stopped going there because it's gone so down downhill and the last several visits have been such disasters! Now, it seems that corrective and constructive actions have been replaced by defensive aggression towards the customers. (Don't tell the customer that the pitiful, shriveled single piece of lettuce that's very clearly been sitting under a heat lamp so long it's turned black next to the one end slice of tomato on a BLT is "just the way they make". Crap like that should have NEVER walked out the door if anyone who had any pride had seen it!!)Instead of working together as a team as we have seen them do over the years, recently, there has been noticeable catty behavior between the servers that honestly creates a very negative and toxic environment.Have talked to multiple people who have worked there or know people who have worked there and the stories are not pretty or flattering.When your server comes to your table and tells the customer (as ours did yesterday), "I just want to cry, I can't wait to get out of here"... maybe there's a problem.There are lots of specific incidents/details I could relate, but in general, I don't patronize places where I'm repeatedly demeaning, insulted, and made to feel a nuisance!!Congratulations Shades on developing a solid culture of mediocrity where belittling your customers for YOUR shortcomings has not only become acceptable, but the pervasive norm!!This is not sustainable, and unless the ship is righted and pride in customer service and product are returned, your days are numbered! Shades is a staple and beloved in Canal. Please take this feedback as a gift as our family genuinely wants you to be successful. You made it 20 years, but I will be amazed if you make it another 5 unless things change.
Atmosphere: 1
Food: 3
Service: 1
You have got to try the PBJ wings. Yes Peanut Butter Jelly wings. Reese peanut butter drizzle, Thai strawberry jelly and peanuts. PLEASE PLEASE put these on the menu permanently. I will be getting these every time I am there.
Atmosphere: 5
Food: 5
Service: 5
I've tried multiple times to order take out Friday and Saturday evenings. Phone rings busy. Over 10 to 15 times. Not the option for me anymore. Tried yesterday and today. Giving up.
Atmosphere: 3
Food: 4
Service: 4
This is a go to when I ask my Employees what they want for the monthly celebration of their Dedication and Loyalty.Shade has the Best wings, no matter which flavor or sauce you choose. My Employees prefer the Bone In, but the Boneless are good as well.I Highly recommend this Iconic Establishment!For such a large order, that I have Shade split between shifts, the service is spot on, and their Team is Awesome!Thank You so Much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Wild Wings
To long to take order. Almost an hour to get the food after that. As thin as the burger was it was under cooked. Waste of time and money.Will not be
Atmosphere: 2
Food: 1
Service: 1
The food quality is inconsistent.
Our first time there. My burger and fries were really good...wife loved the chicken philly, her fries were a little over
Atmosphere: 4
Food: 4
Service: 4
Great menu. Visited with friends. Food, laughs, fellowship.I had chowder and fish Reuben. Wife had chilli and chocolate chip cookie and ice cream.Parking: Public parking by community center.
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
Great Taco salad and potato skins. Offer high top and low top seating.Wheelchair accessibility: 2 steps to get in.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Taco Salad, Potato Skins, Salad, Fresh Cut Fries, Onion Rings
I was no impressed! The burger was not done, medium rare, the fries tasted burnt & dry. The service wasn't good either, you had to seat yourself, it took too long for someone to greet you at you table to get you drink order. They were out of pulled pork & brisket. Three different brought our food orders to us. It baffles me that it is always two or three different bringing out the food. Definitely not the same good service we used to get at the old family restaurants when we were kids.
Atmosphere: 2
Food: 1
Service: 2
Canals local watering hole. It's the go to for most locals. Great beer selection and huge boneless wings. My wife loves to get the watty burger and rave about the baked beans.The fries look fresh cut and are given in very generous portions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Wild Wings, Fresh Cut Fries
I've eaten everything on the main menu over a 2.5 year span and rated it all. Average rating is over 4.5 out of 5.
Atmosphere: 5
Food: 5
Service: 5
Clean place, great service, food was ok.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Potato Skins, Wild Fries