Reading all the reviews....sounds like yall need to get ride of the rude blonde girl scared of a couple dudes with cameras....could of been a great opportunity to change all the bad reviews about your staff.
Ben Cunningham
Creepy staff, terrible atmosphere, don't go there unless you want a horrible
Atmosphere: 1
Food: 1
Service: 1
Amy Goldman
We were regulars until last night. Hostess was clueless. No list for waiting” all tables are full.” So is there a list? No answer. Server was also managing the bar. So service was extremely slow. Burgers were over done and fries were mushy. Staff was rude. Soooo disappointing. Used to be our favorite burger place.
Atmosphere: 2
Food: 2
Service: 1
Ethan Kay
The burgers really are that good. They also have a few options like lamb burger that you won't find many places. The beer selection is good and they rotate whats on tap about every month so it's a good place to go and try new beers.
Atmosphere: 5
Food: 5
Service: 5
Dave Orloski
Theres a button to join waitlist on the google page. I try to join but it says there's no wait. I show up and 45 minute wait. If you arent using the waitlist functionality please remove the join waitlist button. It's misleading and disappointing customers who show up expecting to wait.I just met someone else in line who said the same thing about the broken wait list.Love the burgers!Not sure what was rennovated here, it looks exactly the same as before it closed for rennovations.
Atmosphere: 5
Food: 5
Service: 5
chas kennedy
Came on a Saturday, myself and my daughter. Service was awful. Ownership needs to properly staff this restaurant. Tragic.
Atmosphere: 3
Food: 3
Service: 1
Christopher Cook
Great burger joint in Chagrin Falls. Burgers were excellent, especially the one with peanut butter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flipside Burger, Fries, Say Cheese Burger, French Fries, Truffle Fries, Turkey Burger
Andrew Zupcsan
Second time visiting. Really enjoyed the unique gourmet burgers and fries. Interesting moderate sized list of craft beers as well. Service was very slow this time...server in training and I think the kitchen was backed up, but we weren't in a rush so it all worked out. Definitely eat here if you want to try good burgers and have a fun, relaxing evening of conversation with friends!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Black and Blue Turkey Burger, Truffle Fries, Forester Burger
David Williams
Well that was a disappointment. Have been excited to go there since they reopened since it was one of my favorite burger spots.We cashed out and left after waiting over 1.5hr for our order.I understand staffing has been on ongoing issue. I work in the industry and know other restaurants have figured it out.Hope they can turn it around because they do have some delicious items
Atmosphere: 2
Sam Stone
They’re never open. Always closed because of “technical difficulties “. What is that? Pay your employees a better wage so you can stay open for a few weeks in a row.
Mike the owner and his wife have a really cute restaurant, great location, they will go very far with this restaurant, great place to take a
Atmosphere: 5
Food: 5
Service: 5
nyisha torres
Loveeeeeee this place. Food is great! Vibes are awesome ! Food was perfect !
Atmosphere: 5
Food: 5
Service: 5
Nolan Bousek
Just went here for the first time last week, loved the black and blue burger. Great place to watch football and have a casual bite with friends and family.
Atmosphere: 5
Food: 5
Service: 5
Andrea Ellis
Always delicious. Love that you can sub an impossible patty in any burger. Truffle fries are the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Truffle Fries
Ash Craker
Hands down some of the best food around. The turkey burger is my absolute favorite. So many TVs for the perfect sporting event place to eat and watch. The staff is always friendly and attentive. Management, Mike and Michelle, are truly the sweetest and made my experience worth coming back with more friends and family!!! The menu has a great variety and there’s something to choose for even the pickiest eaters. 100% recommend and will be back!
Reading all the reviews....sounds like yall need to get ride of the rude blonde girl scared of a couple dudes with cameras....could of been a great opportunity to change all the bad reviews about your staff.
Creepy staff, terrible atmosphere, don't go there unless you want a horrible
Atmosphere: 1
Food: 1
Service: 1
We were regulars until last night. Hostess was clueless. No list for waiting” all tables are full.” So is there a list? No answer. Server was also managing the bar. So service was extremely slow. Burgers were over done and fries were mushy. Staff was rude. Soooo disappointing. Used to be our favorite burger place.
Atmosphere: 2
Food: 2
Service: 1
The burgers really are that good. They also have a few options like lamb burger that you won't find many places. The beer selection is good and they rotate whats on tap about every month so it's a good place to go and try new beers.
Atmosphere: 5
Food: 5
Service: 5
Theres a button to join waitlist on the google page. I try to join but it says there's no wait. I show up and 45 minute wait. If you arent using the waitlist functionality please remove the join waitlist button. It's misleading and disappointing customers who show up expecting to wait.I just met someone else in line who said the same thing about the broken wait list.Love the burgers!Not sure what was rennovated here, it looks exactly the same as before it closed for rennovations.
Atmosphere: 5
Food: 5
Service: 5
Came on a Saturday, myself and my daughter. Service was awful. Ownership needs to properly staff this restaurant. Tragic.
Atmosphere: 3
Food: 3
Service: 1
Great burger joint in Chagrin Falls. Burgers were excellent, especially the one with peanut butter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flipside Burger, Fries, Say Cheese Burger, French Fries, Truffle Fries, Turkey Burger
Second time visiting. Really enjoyed the unique gourmet burgers and fries. Interesting moderate sized list of craft beers as well. Service was very slow this time...server in training and I think the kitchen was backed up, but we weren't in a rush so it all worked out. Definitely eat here if you want to try good burgers and have a fun, relaxing evening of conversation with friends!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Black and Blue Turkey Burger, Truffle Fries, Forester Burger
Well that was a disappointment. Have been excited to go there since they reopened since it was one of my favorite burger spots.We cashed out and left after waiting over 1.5hr for our order.I understand staffing has been on ongoing issue. I work in the industry and know other restaurants have figured it out.Hope they can turn it around because they do have some delicious items
Atmosphere: 2
They’re never open. Always closed because of “technical difficulties “. What is that? Pay your employees a better wage so you can stay open for a few weeks in a row.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Mike the owner and his wife have a really cute restaurant, great location, they will go very far with this restaurant, great place to take a
Atmosphere: 5
Food: 5
Service: 5
Loveeeeeee this place. Food is great! Vibes are awesome ! Food was perfect !
Atmosphere: 5
Food: 5
Service: 5
Just went here for the first time last week, loved the black and blue burger. Great place to watch football and have a casual bite with friends and family.
Atmosphere: 5
Food: 5
Service: 5
Always delicious. Love that you can sub an impossible patty in any burger. Truffle fries are the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Truffle Fries
Hands down some of the best food around. The turkey burger is my absolute favorite. So many TVs for the perfect sporting event place to eat and watch. The staff is always friendly and attentive. Management, Mike and Michelle, are truly the sweetest and made my experience worth coming back with more friends and family!!! The menu has a great variety and there’s something to choose for even the pickiest eaters. 100% recommend and will be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Turkey Burger