They don't know how to accept coupons or gift cards. They were fairly rude about their inability to do so as well. I was told to stand off to the side while we waited for one employee to come back from break. When the other employee came back she said it's my problem if the coupon and gift card don't work. They then left me standing over to the side and made a comment after they'd served several other customers that I'd better get in line. Then, they made a half hearted attempt to redeem gift card and use coupon and immediately gave up and told me they didn't work. They then made a snide comment that they had paying customers in line behind me. So, I wasted 40 minutes and had nothing to show for it. Left, ate some cold food that I had purchased for myself and my wife at the food court right before I went to get the pretzels, and messed around with the terrible app to place an order. There is no where to use the gift card online so I had to pay out of pocket. I had no problem using the coupon, though. My wife picked up the good as my Anxiety was high at that point. They of course gave her the oldest, nastiest pretzels they could find. If I wanted bad pretzels I would have saved the time and aggravation and gone to We're Rollin'.
Atmosphere: 1
Food: 1
Service: 1
Karen Bayless
So good
D
Over priced stale bread prepared by teenagers who could obviously care less.Then they want to charge 2 dollars for a cup of rap water.Places like this is why no one comes to eastgate mall
Trisha Jones
They have the best pretzels around
Christina Varnum
Even though it was the end of the day the pretzels were still fresh and good. I've had the cinnamon sugar pretzel before and it's a favorite. I tried the sweet almond pretzel for the first time and I will be torn between them next time. Yum
Atmosphere: 5
Food: 5
Service: 4
Rachel Jones
Ordered a regular lemonade and a frozen one w strawberry added. Cashier was hateful but my frozen lemonade exploded all over her and she still sat it on the counter for me dripping everywhere. Everyone else seemed friendly except her.
Tiara Mcdonald
Depending on who’s working that day, you’ll either get fresh pretzels or pretzels that have been sitting for literally 20-40 minutes. This place is perfect if you’re looking for an OVERPRICED SNACK! (:
Patricia Roberts
If they are open and they have time to make more pretzels but refuse that is just bad customer service all the way around. I can see if I showed up 5 minutes before they were closing but that wasn't the case, they had 30-45 minutes.
Andrew Mcpherson
I typically don’t write reviews but today, I experienced something that I feel needs to be brought to someone’s attention. I visit this location once or twice a month and twice I have seen the same male employee cussing and throwing his hands up at another employee, This young lady was in tears from this employee, I hate to support a business that allows such things to go on, I will not be returning.
Very well kept Store and pretzels are always fresh!
Josh Blanche
Cussed at by the male employee great customer service feel bad for the women working with him.
Mycahlene Fetcko
Clean nice people an good pretzels
Courtnee Madaris
Pretzels Are Always Fresh.
Joe Bush
Excellent pretzels.They are Hot and Buttery with a lil crispness to the exterior pretzel... but they are so soft and tasty.Now if they just had Jalapeño pretzels again I would be like 6 stars..The ones with Jalapeño in dough not on outside of pretzel. Those made me stop at the mall for no other reason.
Employees love to argue, kind of entertaining tbh
They don't know how to accept coupons or gift cards. They were fairly rude about their inability to do so as well. I was told to stand off to the side while we waited for one employee to come back from break. When the other employee came back she said it's my problem if the coupon and gift card don't work. They then left me standing over to the side and made a comment after they'd served several other customers that I'd better get in line. Then, they made a half hearted attempt to redeem gift card and use coupon and immediately gave up and told me they didn't work. They then made a snide comment that they had paying customers in line behind me. So, I wasted 40 minutes and had nothing to show for it. Left, ate some cold food that I had purchased for myself and my wife at the food court right before I went to get the pretzels, and messed around with the terrible app to place an order. There is no where to use the gift card online so I had to pay out of pocket. I had no problem using the coupon, though. My wife picked up the good as my Anxiety was high at that point. They of course gave her the oldest, nastiest pretzels they could find. If I wanted bad pretzels I would have saved the time and aggravation and gone to We're Rollin'.
Atmosphere: 1
Food: 1
Service: 1
So good
Over priced stale bread prepared by teenagers who could obviously care less.Then they want to charge 2 dollars for a cup of rap water.Places like this is why no one comes to eastgate mall
They have the best pretzels around
Even though it was the end of the day the pretzels were still fresh and good. I've had the cinnamon sugar pretzel before and it's a favorite. I tried the sweet almond pretzel for the first time and I will be torn between them next time. Yum
Atmosphere: 5
Food: 5
Service: 4
Ordered a regular lemonade and a frozen one w strawberry added. Cashier was hateful but my frozen lemonade exploded all over her and she still sat it on the counter for me dripping everywhere. Everyone else seemed friendly except her.
Depending on who’s working that day, you’ll either get fresh pretzels or pretzels that have been sitting for literally 20-40 minutes. This place is perfect if you’re looking for an OVERPRICED SNACK! (:
If they are open and they have time to make more pretzels but refuse that is just bad customer service all the way around. I can see if I showed up 5 minutes before they were closing but that wasn't the case, they had 30-45 minutes.
I typically don’t write reviews but today, I experienced something that I feel needs to be brought to someone’s attention. I visit this location once or twice a month and twice I have seen the same male employee cussing and throwing his hands up at another employee, This young lady was in tears from this employee, I hate to support a business that allows such things to go on, I will not be returning.
Restaurantji Recommends
Very well kept Store and pretzels are always fresh!
Cussed at by the male employee great customer service feel bad for the women working with him.
Clean nice people an good pretzels
Pretzels Are Always Fresh.
Excellent pretzels.They are Hot and Buttery with a lil crispness to the exterior pretzel... but they are so soft and tasty.Now if they just had Jalapeño pretzels again I would be like 6 stars..The ones with Jalapeño in dough not on outside of pretzel. Those made me stop at the mall for no other reason.