Hi I've ordered a couple cups of hot caramel macchiatos. The macchiato consists of several shots of expresso and some milk. Every single time the expresso taste horrible, like burnt and old and extremely gross. Also my "hot" cup of coffee is Luke warm at best. WOW!!
Service is slow, constantly seeing new faces.No hassle, Walmart of
Atmosphere: 2
Food: 4
Service: 2
Kathy Johnson
Just bought 4 blueberry muffins and they are still raw in the middle. And how the main thing you sell are donuts and muffins and they are always out no matter what day I go. But when I can get a muffin it's usually very good.
Atmosphere: 4
Food: 1
Service: 4
amber hafele
God I wish I could leave less, every single time I come here every few months (to give it a chance) my order is NEVER RIGHT even after I point it out they will continue to give me the wrong stuff. They made a mocha frappe without mocha and then made it correctly but my cappuccino was a frappe? And they told me it was the cappuccino when I obviously did not order that and I hate this place every. Single. Time. They can’t get it together and literally the purpose is to make coffee and I’ve never gotten a correct coffee in like 3 years cuz they’re so horrible
Atmosphere: 1
Food: 1
Service: 1
Shnick
Always some kind of problem here. been waiting over 30 minutes in the drive thru. The dining room is closed for whatever reason.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bacon Egg and Cheese, Croissant
Abby Meier
Order the croissant stuffer and it has 1 piece of ham inside, waste of my money. I will keep my business at the Dunkin’ by northgate mall.
Atmosphere: 1
Food: 1
Joe W.
Always out of milk. Either chocolate, or white. Seems as if whoever orders the milk needs to be retrained or let go because it's freaking dumb for a donut place to always be out of milk.
Marie Rice
They were very busy this morning and the girl at the speaker told me they are short staffed. All the workers are working their butts off to make each customer happy and they were rocking it. They’re always so nice when I come. My coffee I got was the best one ever and the bagel minis were delicious!!! Thank you dunkin!
Atmosphere: 5
Food: 5
Service: 5
Saauuccy Baby_
Usually I try not to come to this Dunkin just because I know as of recently that the drive thru isn’t as fast anymore like it was when the previous manager was there. I’m not sure if they are short staffed but I went through the drive through at 7:40am and there was a very long line. Line wasn’t moving, I didn’t get to the speaker to place my order until 8:05am. They didn’t say anything when I pulled up. I sat there for about 5 min or so until I decided to leave.
Slowest Dunkin on the planet. I keep having high expectations of this place because it's on my way to work. I'm just setting myself up for disappointment. I always place my coffee mobile order on my way, so at least 10 min prior to arrival. Plenty of time to pour the coffee and add cream and pump of syrup. You would think! I always have to sit in the drive through 15 minutes before getting to the call box and then at least another 5- 6 min to get to the window. Then they NEVER hand me or ask me about the correct order. I ALWAYS have to tell them again what my mobile order name is and what the order was. What's the point of stopping at the call box if you're just going to ask me again? This is not good customer service. Do better! Train your staff better! Have a more organized system to the drive through process. This morning I left without my order because I had already been sitting there for 20 min and when I got to the window they hadn't made my coffee yet. They told me to pull forward to the next window and I sat there for another 5 min so I just left. This is place is ridiculous! Save yourself some frustration and just don't come here for coffee.
Atmosphere: 3
Food: 3
Service: 1
Quinn
Absolutely horrible service. The worst dunkin in America probably ??♂️??♂️Fire everyone and try again.
Atmosphere: 1
Food: 1
Service: 1
Victoria Wood
I stopped in with my daughter to get a couple refreshers and donuts. They were literally out of donuts at 11am. We were in the drive-through and we proceeded just to get the drinks. Once we got to the window, they were also out of one of the refresher flavors. She was still charging me for both drinks until I asked her to remove it since they didn’t have it, but after checking my account, I was charged for both. The cashier was rude, and could not have cared less.
Food: 1
Service: 1
Edward Landenwitsch
Always great fast service. Your order is done fast and correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Taylor Wheeler
Pretty disappointed ?I just started buying my coffee drinks from Dunkin instead of McDonald's a couple weeks ago. I go everyday & get a medium carmel craze iced latte with 8 pumps of Carmel. I've not had any issues until yesterday & today. Yesterday my drink didn't taste anything like Carmel. Today I tell them about yesterday & to make sure they put 8 pumps in this time.I get my drink & it barley has any whip, coffee dripping down the sides & tastes nothing like Carmel. I asked the young girl working the cash register (she is always so sweet) if she could have someone remake it & they did, only to make it the exact same way, barley any whip & I taste no Carmel... I wasn't about to have them make it again so I just took it.There is 1 guy & 1 girl that is always working up there late afternoon usually & they make it the best, never caught their names but I'm not buying anything else from this store unless one of them are working.Picture is of the 2nd drink from today (1st drink looked exactly the same with the whip)
Hi I've ordered a couple cups of hot caramel macchiatos. The macchiato consists of several shots of expresso and some milk. Every single time the expresso taste horrible, like burnt and old and extremely gross. Also my "hot" cup of coffee is Luke warm at best. WOW!!
Atmosphere: 4
Food: 1
Service: 3
Love itParking: Mega parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Roll, Iced Latte, Hazelnut Iced Coffee, Donuts
Service is slow, constantly seeing new faces.No hassle, Walmart of
Atmosphere: 2
Food: 4
Service: 2
Just bought 4 blueberry muffins and they are still raw in the middle. And how the main thing you sell are donuts and muffins and they are always out no matter what day I go. But when I can get a muffin it's usually very good.
Atmosphere: 4
Food: 1
Service: 4
God I wish I could leave less, every single time I come here every few months (to give it a chance) my order is NEVER RIGHT even after I point it out they will continue to give me the wrong stuff. They made a mocha frappe without mocha and then made it correctly but my cappuccino was a frappe? And they told me it was the cappuccino when I obviously did not order that and I hate this place every. Single. Time. They can’t get it together and literally the purpose is to make coffee and I’ve never gotten a correct coffee in like 3 years cuz they’re so horrible
Atmosphere: 1
Food: 1
Service: 1
Always some kind of problem here. been waiting over 30 minutes in the drive thru. The dining room is closed for whatever reason.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bacon Egg and Cheese, Croissant
Order the croissant stuffer and it has 1 piece of ham inside, waste of my money. I will keep my business at the Dunkin’ by northgate mall.
Atmosphere: 1
Food: 1
Always out of milk. Either chocolate, or white. Seems as if whoever orders the milk needs to be retrained or let go because it's freaking dumb for a donut place to always be out of milk.
They were very busy this morning and the girl at the speaker told me they are short staffed. All the workers are working their butts off to make each customer happy and they were rocking it. They’re always so nice when I come. My coffee I got was the best one ever and the bagel minis were delicious!!! Thank you dunkin!
Atmosphere: 5
Food: 5
Service: 5
Usually I try not to come to this Dunkin just because I know as of recently that the drive thru isn’t as fast anymore like it was when the previous manager was there. I’m not sure if they are short staffed but I went through the drive through at 7:40am and there was a very long line. Line wasn’t moving, I didn’t get to the speaker to place my order until 8:05am. They didn’t say anything when I pulled up. I sat there for about 5 min or so until I decided to leave.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Slowest Dunkin on the planet. I keep having high expectations of this place because it's on my way to work. I'm just setting myself up for disappointment. I always place my coffee mobile order on my way, so at least 10 min prior to arrival. Plenty of time to pour the coffee and add cream and pump of syrup. You would think! I always have to sit in the drive through 15 minutes before getting to the call box and then at least another 5- 6 min to get to the window. Then they NEVER hand me or ask me about the correct order. I ALWAYS have to tell them again what my mobile order name is and what the order was. What's the point of stopping at the call box if you're just going to ask me again? This is not good customer service. Do better! Train your staff better! Have a more organized system to the drive through process. This morning I left without my order because I had already been sitting there for 20 min and when I got to the window they hadn't made my coffee yet. They told me to pull forward to the next window and I sat there for another 5 min so I just left. This is place is ridiculous! Save yourself some frustration and just don't come here for coffee.
Atmosphere: 3
Food: 3
Service: 1
Absolutely horrible service. The worst dunkin in America probably ??♂️??♂️Fire everyone and try again.
Atmosphere: 1
Food: 1
Service: 1
I stopped in with my daughter to get a couple refreshers and donuts. They were literally out of donuts at 11am. We were in the drive-through and we proceeded just to get the drinks. Once we got to the window, they were also out of one of the refresher flavors. She was still charging me for both drinks until I asked her to remove it since they didn’t have it, but after checking my account, I was charged for both. The cashier was rude, and could not have cared less.
Food: 1
Service: 1
Always great fast service. Your order is done fast and correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Pretty disappointed ?I just started buying my coffee drinks from Dunkin instead of McDonald's a couple weeks ago. I go everyday & get a medium carmel craze iced latte with 8 pumps of Carmel. I've not had any issues until yesterday & today. Yesterday my drink didn't taste anything like Carmel. Today I tell them about yesterday & to make sure they put 8 pumps in this time.I get my drink & it barley has any whip, coffee dripping down the sides & tastes nothing like Carmel. I asked the young girl working the cash register (she is always so sweet) if she could have someone remake it & they did, only to make it the exact same way, barley any whip & I taste no Carmel... I wasn't about to have them make it again so I just took it.There is 1 guy & 1 girl that is always working up there late afternoon usually & they make it the best, never caught their names but I'm not buying anything else from this store unless one of them are working.Picture is of the 2nd drink from today (1st drink looked exactly the same with the whip)
Atmosphere: 1
Food: 1
Service: 1