I just wanted to circle back to post a special thank you to Mia! She was very knowledgeable, friendly & helpful in assisting me with my fiancée's birthday cake. It's very increasingly difficult to come across good customer service these days but she did a phenomenal job on the cake itself and offering positive energy just doing her job. If this young lady is up for a raise anytime soon make sure you take good care of her...she's definitely one of your employees that represents your brand as it should be.
Recommended dishes: Original Chocolate Chip Cookie, Cookie Cake
Amy Brewer
Great American Cookie Co in Kenwood Mall did a great job making my son’s custom ordered birthday cookie cake. I requested the cookie to have the Buffalo Bills logo and coordinating colors of icing and they did exactly what I asked. My boy was very happy with it. It was fresh and tasted great. Great American never disappoints!Kid-friendliness: A great place to get treats for the whole family
Food: 5
Service: 5
Recommended dishes: Cookie Cake
Laura Meiners
scheduled a pick up for my sons birthday cake. It was busy with a group of 5 women at closing when I arrived. But once my turn I got the cake and it was amazing! It was decorated perfectly! It was an easy option for a birthday cake!Kid-friendliness: Great!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cookie Cake
Shanna Schmitt
It was really tasty and my daughter loved it
Linda Niesen
Order not quite ready when promised but was given free drink while I waited & 16 × 16 cookie cake finished very quickly. When it came time to pay I was given a 10% discount due to delay. Excellent customer service & cookie cake was Fresh & Delicious!!
Greg Garman
Great cookies with unique artwork decorations.
Destiny Jarvis
I order from here alot and the quality has just gotten worse and our last cake I just got today had a hair in it ? and no way to message them about it so guess I'll have to call tomorrow
Chris Gladden
Whoever writes & decorate the cakes should work on their penmanship.
Amy C.
I remember vividly when the first store opened in Eastgate Mall when I was a kid. A cookie cake made out of their delicious chocolate chip cookies with icing on it?! Yes, please. My 9th birthday cake became their cookie cake and has been my birthday "cake" a number of times over the years. The number of flavors and treats has grown since those early days...double chocolate chip, peanut butter, white macadamia nut and more. Plus, they offer double doozies (two cookies sandwiched with icing), large cookie cake slices with icing and brownies. You can even make your cookie cake into a double doozie. Cake sizes, shapes and flavors vary. My absolute favorite order is the double chocolate double doozie that is so rich it has to be eaten piecemeal over a couple days (and it stays fresh!) Their treats can be delivered locally (this is dangerous!) and shipped. Cake orders can be made online as quickly as two hours before you need them.
Called ahead and needed a large cake for a party and they did not disappoint! Ready quick. Went to pick up and needed another one due to more coming to the party, staff was friendly and assertive. We got 2 large cakes and it was so nicely decorated and very very fresh! ?
Tyrone Simpson
Literally sat on 2nd floor overlooking this establishment, watched the young lady that's the employee answere phones, write down things, touched multiple things, WITHOUT gloves, didnt wash hands in between or anything and have the nerves to touch the food, specifically cookies. Very unsafe especially during the pandemic we are facing. More needs to be done by management to ensure they're employees are practicing safe serve. Small area in disarray, trash just everywhere. Things cookies are in are just there with the door open. Wow. Unbelievable
Weyerhauser
The cookies here are really good and the staff are too. The decore leaves something to be desired, however, it means nothing when compared to the cookies sold here. I highly recommend this establishment and hope that others try this cookie place.
Nathan Weyerhauser
The cookies here are really good and the staff are too. The decore leaves something to be desired, however, it means nothing when compared to the cookies sold here. I highly recommend this establishment and hope that others try this cookie place.
karli stahley
The wrong name was put on our cake it was an online order so no room for miss communication. We tried to call the store and costumer service no answer from both never again will we come back. It's bad enough to mess up the cake but on top of that you cant talk to someone. I'll be stopping by the store tomorrow.
Taste 11/10 • Design 7/10
I just wanted to circle back to post a special thank you to Mia! She was very knowledgeable, friendly & helpful in assisting me with my fiancée's birthday cake. It's very increasingly difficult to come across good customer service these days but she did a phenomenal job on the cake itself and offering positive energy just doing her job. If this young lady is up for a raise anytime soon make sure you take good care of her...she's definitely one of your employees that represents your brand as it should be.
Recommended dishes: Original Chocolate Chip Cookie, Cookie Cake
Great American Cookie Co in Kenwood Mall did a great job making my son’s custom ordered birthday cookie cake. I requested the cookie to have the Buffalo Bills logo and coordinating colors of icing and they did exactly what I asked. My boy was very happy with it. It was fresh and tasted great. Great American never disappoints!Kid-friendliness: A great place to get treats for the whole family
Food: 5
Service: 5
Recommended dishes: Cookie Cake
scheduled a pick up for my sons birthday cake. It was busy with a group of 5 women at closing when I arrived. But once my turn I got the cake and it was amazing! It was decorated perfectly! It was an easy option for a birthday cake!Kid-friendliness: Great!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cookie Cake
It was really tasty and my daughter loved it
Order not quite ready when promised but was given free drink while I waited & 16 × 16 cookie cake finished very quickly. When it came time to pay I was given a 10% discount due to delay. Excellent customer service & cookie cake was Fresh & Delicious!!
Great cookies with unique artwork decorations.
I order from here alot and the quality has just gotten worse and our last cake I just got today had a hair in it ? and no way to message them about it so guess I'll have to call tomorrow
Whoever writes & decorate the cakes should work on their penmanship.
I remember vividly when the first store opened in Eastgate Mall when I was a kid. A cookie cake made out of their delicious chocolate chip cookies with icing on it?! Yes, please. My 9th birthday cake became their cookie cake and has been my birthday "cake" a number of times over the years. The number of flavors and treats has grown since those early days...double chocolate chip, peanut butter, white macadamia nut and more. Plus, they offer double doozies (two cookies sandwiched with icing), large cookie cake slices with icing and brownies. You can even make your cookie cake into a double doozie. Cake sizes, shapes and flavors vary. My absolute favorite order is the double chocolate double doozie that is so rich it has to be eaten piecemeal over a couple days (and it stays fresh!) Their treats can be delivered locally (this is dangerous!) and shipped. Cake orders can be made online as quickly as two hours before you need them.
Restaurantji Recommends
Called ahead and needed a large cake for a party and they did not disappoint! Ready quick. Went to pick up and needed another one due to more coming to the party, staff was friendly and assertive. We got 2 large cakes and it was so nicely decorated and very very fresh! ?
Literally sat on 2nd floor overlooking this establishment, watched the young lady that's the employee answere phones, write down things, touched multiple things, WITHOUT gloves, didnt wash hands in between or anything and have the nerves to touch the food, specifically cookies. Very unsafe especially during the pandemic we are facing. More needs to be done by management to ensure they're employees are practicing safe serve. Small area in disarray, trash just everywhere. Things cookies are in are just there with the door open. Wow. Unbelievable
The cookies here are really good and the staff are too. The decore leaves something to be desired, however, it means nothing when compared to the cookies sold here. I highly recommend this establishment and hope that others try this cookie place.
The cookies here are really good and the staff are too. The decore leaves something to be desired, however, it means nothing when compared to the cookies sold here. I highly recommend this establishment and hope that others try this cookie place.
The wrong name was put on our cake it was an online order so no room for miss communication. We tried to call the store and costumer service no answer from both never again will we come back. It's bad enough to mess up the cake but on top of that you cant talk to someone. I'll be stopping by the store tomorrow.