Only issue was, the person accidentally marked our order complete when it wasn't and so we waited a while while a bunch or doordash orders got maybe before realizing what happened.
Atmosphere: 4
Food: 4
Service: 4
Patricia Griffith
They try. Work hard and are never rude. Not even to door dashers. The food is good won’t make you sick like Arby’s milkshake. And it’s worth the wait.
Atmosphere: 5
Food: 5
Service: 5
Ruby Miller
MUST READ BEFORE PLACING ONLINE ORDERSOrdered online for a delivery order. An hour after placing the order they cancelled it. Tried to call to find out why and they wouldn’t answer the phone. This store is absolutely the worst. They take forever to make an order, they screw the majority of it up every single time, and now this experience. Will never go back.Update: still have not received the money back for the order THEY cancelled even though they were OPEN when we placed it. Was told they have 12 days to release the money. Will let you know on Thursday if they paid us back for the money they took.Update number 2: Well we are officially 16 days since the order was placed with no refund. I was able to find out that on the day we placed the order, the store had closed at 6:00pm due to the threat of severe weather. Which makes sense. What doesn’t make sense is why the store itself was closed but people were still able to place orders both on DoorDash and Wendy’s own website when the store was closed. But I digress. Spoke with DoorDash who said that they had to escalate the refund to Wendy’s and it would take another few days. Decided to call the franchise office for Wendy’s and was told that they couldn’t see the order so we were able to email them the online receipt along with the statement from my account showing where the money had come out of it. They called back and said I had called the franchise office and I needed to call the corporate office. Now when I had originally called they had told me they were going to look it up and “should” be able to get me a refund. Why didn’t they tell me then that I had called the wrong place. Regardless, still no refund and now feeling as though I am getting the run around. Will post another update as soon as it is available.Update number 3: Well, waited on hold for over 20 minutes before anyone even answered the phone at corporate. Was immediately placed on hold again after telling the woman who did answer the phone the whole story. She said I needed to speak with a supervisor. She was unable to find one so came back on the line to tell me that she didn’t think that they could issue a refund because it was a delivery order and that she believes DoorDash has to issue the refund but sent me to the voicemail of a manger anyway. So now I am waiting for a return call. And as you can clearly see, we begin the act of running in circles and passing the buck to attempt to get a refund on money they were never owed because they cancelled the order. Essentially, they stole money. They took money they were not owed and are trying to get out of giving it back. A HUGE BUSINESS WHO WOULDN’T EVEN NEED TO SWEAT $67.50!!! DO NOT USE THEIR ONLINE APP!! Honestly, I think this should be enough to make you want to avoid Wendy’s as a whole. It sure is for me.Update 4: Called DoorDash and surprise, surprise, we now have to wait on a manager to call back. I legitimately hope people are reading this in it’s entirety because they need to understand that this is us fighting over an order placed 16 days ago, that was cancelled by the restaurant about an hour and a half after it was placed. With delivery fees and tip, the total that Wendy’s and/or DoorDash is trying to keep is $67.50. They both keep pointing fingers at each other and not being of any help whatsoever. Neither are willing to process the refund. We are at the end of the business day, on a Friday, 16 days after they took money they were not owed and still NOTHING has been resolved. At this point, do the the way both of these companies chose to conduct business, and handle refunds, and the fact that they both feel it is ok to keep money that they were not owed, I would recommend avoiding Wendy’s in general, and DoorDash, altogether. I am not sure how often this happens, but you all know that $67.50 is kind of a big deal to us little guys but both of those big companies wouldn’t miss that amount of money on their worst day. It’s disgusting what they are doing.
Atmosphere: 1
Service: 1
Kaitlyn Morrison
I’m typically not one to leave bad reviews but this one I feel like people need to be aware of!On the night of April 2nd my wife had placed an order through the Wendy’s app, we waited for about a good hour and a half and the store had canceled it so we put in for a refund (which come to find out they did close due to severe weather threats, not at all a problem in my eyes but the money was taken from my account so you’d think they’d issue a refund) We waited for a few days then called ( they referred us to door dash since the Wendy’s app delivers through DoorDash) to which we were told they have 12 business days to issue the refund. After calling several more times with basically no update it has now been well over 12 business days and still no money, my wife calls DoorDash AGAIN and gets referred to the Wendy’s store to which they ended up giving her the corporate number and has been on hold with them for over 30 minutes to get our money back… this is unacceptable, normally not one to cause a huge fit but I feel like this is absolutely ridiculous when we have the proof of the money being removed from our bank account and we have proof of the order number and such.Update: my wife is still on the phone with them trying to get our money back and is unable to speak with any supervisor or anything as of now.On a side note the service is also terrible, don’t ever go there if you’re in a rush because no matter how slow it is you will be there for an hour, they will answer the drive through speaker and immediately put you on hold with no other cars in the lot, and 9 times out of 10 your order will be messed up. Long story short stay away from this place, it’s not worth the hassle!
Atmosphere: 1
Food: 1
Service: 1
Karlene Weber
Staff was very rude! You can't pay cash for your food in the dining room. They are not polite about it either.
Biggie Bag is the best deal of all fast food places. Tired of paying $10-15 for fast food. So this is my go to fast food meal!
Atmosphere: 5
Food: 4
Service: 5
Garrett Estep
Hours are incorrect, opens at 630, not 6
Atmosphere: 1
Food: 3
Service: 1
Leah Boling
Drive thru is fast and friendly. Service and food were great. Parking/lighted lot.Parking: Lighted lot
Atmosphere: 5
Food: 5
Service: 5
Jennifer Tober
What a disappointment for a Wendy's restaurant. This store is very dirty, from the entrance floor to the tables, counter, and windows. Two chairs in the lobby were broken, no backs on them. The lobby door slams every time, it's broken too. The pop machine doesn't work in the lobby. The ketchup packets are covered in something sticky. Plenty of employees but a lot of standing around chatting, one was on her phone texting constantly, when making fries to taking an order out to a customer, etc. Fries were overdone, and burgers were covered in mayonnaise. Appeared to be a regional manager in the lobby who was focused on a missing rug for in front of the pop machine, their priorities could be elsewhere in my opinion. I will not eat here again.
This store is FILTHY. Tables had residue from who knows how many people prior to my visit. The pop machine was not working and the lady behind the counter gave attitude when I asked for my pop to be filled. There were no condiments out. A women was making fries and stopped to answer her cell phone. Very disgusted with this Wendy's. Might be time for a shut down.
Atmosphere: 1
Food: 2
Service: 1
Nathaniel Seagraves
Poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Betty
It's OK a little slow sometimes but other than It's
Atmosphere: 3
Food: 3
Service: 3
Frank Lombardo
The food was okay. The store wasn't stocked with condiments, and out of half their soda pops flavors. Store is messy.
Atmosphere: 3
Food: 4
Service: 3
G S
Went there as usual and this young lady (employee) treated me like if I am her little brother went I try to clarify the charge. Won’t see me again. You just saved me from getting a heart attack from all that junk food.
Only issue was, the person accidentally marked our order complete when it wasn't and so we waited a while while a bunch or doordash orders got maybe before realizing what happened.
Atmosphere: 4
Food: 4
Service: 4
They try. Work hard and are never rude. Not even to door dashers. The food is good won’t make you sick like Arby’s milkshake. And it’s worth the wait.
Atmosphere: 5
Food: 5
Service: 5
MUST READ BEFORE PLACING ONLINE ORDERSOrdered online for a delivery order. An hour after placing the order they cancelled it. Tried to call to find out why and they wouldn’t answer the phone. This store is absolutely the worst. They take forever to make an order, they screw the majority of it up every single time, and now this experience. Will never go back.Update: still have not received the money back for the order THEY cancelled even though they were OPEN when we placed it. Was told they have 12 days to release the money. Will let you know on Thursday if they paid us back for the money they took.Update number 2: Well we are officially 16 days since the order was placed with no refund. I was able to find out that on the day we placed the order, the store had closed at 6:00pm due to the threat of severe weather. Which makes sense. What doesn’t make sense is why the store itself was closed but people were still able to place orders both on DoorDash and Wendy’s own website when the store was closed. But I digress. Spoke with DoorDash who said that they had to escalate the refund to Wendy’s and it would take another few days. Decided to call the franchise office for Wendy’s and was told that they couldn’t see the order so we were able to email them the online receipt along with the statement from my account showing where the money had come out of it. They called back and said I had called the franchise office and I needed to call the corporate office. Now when I had originally called they had told me they were going to look it up and “should” be able to get me a refund. Why didn’t they tell me then that I had called the wrong place. Regardless, still no refund and now feeling as though I am getting the run around. Will post another update as soon as it is available.Update number 3: Well, waited on hold for over 20 minutes before anyone even answered the phone at corporate. Was immediately placed on hold again after telling the woman who did answer the phone the whole story. She said I needed to speak with a supervisor. She was unable to find one so came back on the line to tell me that she didn’t think that they could issue a refund because it was a delivery order and that she believes DoorDash has to issue the refund but sent me to the voicemail of a manger anyway. So now I am waiting for a return call. And as you can clearly see, we begin the act of running in circles and passing the buck to attempt to get a refund on money they were never owed because they cancelled the order. Essentially, they stole money. They took money they were not owed and are trying to get out of giving it back. A HUGE BUSINESS WHO WOULDN’T EVEN NEED TO SWEAT $67.50!!! DO NOT USE THEIR ONLINE APP!! Honestly, I think this should be enough to make you want to avoid Wendy’s as a whole. It sure is for me.Update 4: Called DoorDash and surprise, surprise, we now have to wait on a manager to call back. I legitimately hope people are reading this in it’s entirety because they need to understand that this is us fighting over an order placed 16 days ago, that was cancelled by the restaurant about an hour and a half after it was placed. With delivery fees and tip, the total that Wendy’s and/or DoorDash is trying to keep is $67.50. They both keep pointing fingers at each other and not being of any help whatsoever. Neither are willing to process the refund. We are at the end of the business day, on a Friday, 16 days after they took money they were not owed and still NOTHING has been resolved. At this point, do the the way both of these companies chose to conduct business, and handle refunds, and the fact that they both feel it is ok to keep money that they were not owed, I would recommend avoiding Wendy’s in general, and DoorDash, altogether. I am not sure how often this happens, but you all know that $67.50 is kind of a big deal to us little guys but both of those big companies wouldn’t miss that amount of money on their worst day. It’s disgusting what they are doing.
Atmosphere: 1
Service: 1
I’m typically not one to leave bad reviews but this one I feel like people need to be aware of!On the night of April 2nd my wife had placed an order through the Wendy’s app, we waited for about a good hour and a half and the store had canceled it so we put in for a refund (which come to find out they did close due to severe weather threats, not at all a problem in my eyes but the money was taken from my account so you’d think they’d issue a refund) We waited for a few days then called ( they referred us to door dash since the Wendy’s app delivers through DoorDash) to which we were told they have 12 business days to issue the refund. After calling several more times with basically no update it has now been well over 12 business days and still no money, my wife calls DoorDash AGAIN and gets referred to the Wendy’s store to which they ended up giving her the corporate number and has been on hold with them for over 30 minutes to get our money back… this is unacceptable, normally not one to cause a huge fit but I feel like this is absolutely ridiculous when we have the proof of the money being removed from our bank account and we have proof of the order number and such.Update: my wife is still on the phone with them trying to get our money back and is unable to speak with any supervisor or anything as of now.On a side note the service is also terrible, don’t ever go there if you’re in a rush because no matter how slow it is you will be there for an hour, they will answer the drive through speaker and immediately put you on hold with no other cars in the lot, and 9 times out of 10 your order will be messed up. Long story short stay away from this place, it’s not worth the hassle!
Atmosphere: 1
Food: 1
Service: 1
Staff was very rude! You can't pay cash for your food in the dining room. They are not polite about it either.
Atmosphere: 1
Food: 2
Service: 1
Friendly staff and great for a quick bite
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wendy’S Sausage Egg & Cheese Burrito Seasoned Potatoes and Sausage Biscuit & Gravy
Biggie Bag is the best deal of all fast food places. Tired of paying $10-15 for fast food. So this is my go to fast food meal!
Atmosphere: 5
Food: 4
Service: 5
Hours are incorrect, opens at 630, not 6
Atmosphere: 1
Food: 3
Service: 1
Drive thru is fast and friendly. Service and food were great. Parking/lighted lot.Parking: Lighted lot
Atmosphere: 5
Food: 5
Service: 5
What a disappointment for a Wendy's restaurant. This store is very dirty, from the entrance floor to the tables, counter, and windows. Two chairs in the lobby were broken, no backs on them. The lobby door slams every time, it's broken too. The pop machine doesn't work in the lobby. The ketchup packets are covered in something sticky. Plenty of employees but a lot of standing around chatting, one was on her phone texting constantly, when making fries to taking an order out to a customer, etc. Fries were overdone, and burgers were covered in mayonnaise. Appeared to be a regional manager in the lobby who was focused on a missing rug for in front of the pop machine, their priorities could be elsewhere in my opinion. I will not eat here again.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
This store is FILTHY. Tables had residue from who knows how many people prior to my visit. The pop machine was not working and the lady behind the counter gave attitude when I asked for my pop to be filled. There were no condiments out. A women was making fries and stopped to answer her cell phone. Very disgusted with this Wendy's. Might be time for a shut down.
Atmosphere: 1
Food: 2
Service: 1
Poor customer service.
Atmosphere: 1
Food: 3
Service: 1
It's OK a little slow sometimes but other than It's
Atmosphere: 3
Food: 3
Service: 3
The food was okay. The store wasn't stocked with condiments, and out of half their soda pops flavors. Store is messy.
Atmosphere: 3
Food: 4
Service: 3
Went there as usual and this young lady (employee) treated me like if I am her little brother went I try to clarify the charge. Won’t see me again. You just saved me from getting a heart attack from all that junk food.
Atmosphere: 1
Food: 1
Service: 1