I can't rate the food because I never got to eat it.WenTo the Cleveland /Old Brooklyn store on 4/3/24. Was going to goto DQ but wanted a private local place. We were visiting for a couple nights. Last night here we decided to get some sundaes.Ordered a total of 6 sundaes . $33.00 plus 5.00 tip.(wish I never left it honestly)We decided to get the Ice Cream to go . Received our order and drove away. Got home and opened our bag. Out of 6 sundaes 4 of them were wrong . I immediately called the store and was told it is too close to 9 and I would have to come back tomorrow or another day. (Did I mention just passing through and last night in town?) I explained to her that I would be gone in the morning and I could not do that. I asked if the store in Parma was the same owner. YES it is. "But they closed at 8:30 they won't be able to help" . I asked if she could call them and tell them I was coming . She did (not sure what was said) . I get to the closer store to my BNB (only went to Old Brooklyn because Parma store web site Saif they were only open Friday to Monday .)when I arrive at the store ( SURPRISE! they were locked up.) I knocked on the door and who I assume is a manager of some kind came and asked if he could help. (You need to know that I explained to him that I knew he was closed and cleaned up and thus was not his fault) Confirmed the other store did call. I was told by him that he could do anything. I just said give me the owner or store manager phone number and name. He said ok ,locked the door and walked into the back room . I assumed he was getting a number for me . WRONG!!!! ,He came out and started washing tables . I knocked on thw glass again and asked if he had the owner #and he just shrugged his shoulders and acted as if I didn't ask for the number. Totally just played me off as a joke.To me this is terrible service and anyone who is not willing to perform the job that they obviously applied for and got hired for should be there and the owners need to remove staff. So now the mission of finding the owner Brian and let him know that he needs to retrain his people.NEVER AGAIN ..... locals may love it but they obviously do not care about the out of towners. I really hope this reaches enough people that the $40.00 that I am never going to see again is lost in sales ASAP but also doubles or triples the loss for them .Because I am sure that $40.00 to them is alot different than $40.00 os to a single father just trying to give his children a treat . ENJOY THE 40 BUCKSOh and we went to Dairy queen like we originally planned and their manager heard the story and couldn't believe it .
Service: 1
Joshua Cates
Great ice cream.
Elizabeth Chilton
Always a great time, the staff are
Atmosphere: 5
Food: 5
Service: 5
Rara Moose
I love this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split Upside Down, Hot Fudge Sundae, Chocolate Ice Cream, Peanut Butter Cup, Orange Blossom in a Waffle Cone, Shortcake, Birthday Cake, Pineapple Sundae
Greg Kraut
One of the best ice cream shops in America, I don't agree with the president on a lot but we both agree Honey Hut is
Prices are a little expensive for portion sizes
Atmosphere: 4
Food: 4
Service: 4
Can never go wrong with honey hut
Atmosphere: 5
Service: 5
Love their milkshakes ?
Atmosphere: 5
Food: 5
Service: 5
We’ve been going here since I was a kid.
Ice cream was good service was horrible no smile no thank no how many I help you not a welcoming place for me at all wont be back
Food: 5
Service: 2
Another Cleveland classic.
Atmosphere: 5
Food: 5
Service: 5
They are slow.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Coconut Ice Cream, Coconut, Cones, Strawberry
By far the best Ice cream in the world.You have to try it.Mic
Atmosphere: 5
Food: 5
Service: 5
The best ice cream anywhere, its a local staple. It's an OB original.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mint Chocolate Chip, Banana Ice Cream, Hot Fudge Sundae, Chocolate Pecan, Cookies and Cream
Favorite Ice-
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Sundaes, Turtle, Butter Pecan, Hot Fudge Sundae, Vanilla Chocolate Chip, Peanut Butter Cup
Restaurantji Recommends
I can't rate the food because I never got to eat it.WenTo the Cleveland /Old Brooklyn store on 4/3/24. Was going to goto DQ but wanted a private local place. We were visiting for a couple nights. Last night here we decided to get some sundaes.Ordered a total of 6 sundaes . $33.00 plus 5.00 tip.(wish I never left it honestly)We decided to get the Ice Cream to go . Received our order and drove away. Got home and opened our bag. Out of 6 sundaes 4 of them were wrong . I immediately called the store and was told it is too close to 9 and I would have to come back tomorrow or another day. (Did I mention just passing through and last night in town?) I explained to her that I would be gone in the morning and I could not do that. I asked if the store in Parma was the same owner. YES it is. "But they closed at 8:30 they won't be able to help" . I asked if she could call them and tell them I was coming . She did (not sure what was said) . I get to the closer store to my BNB (only went to Old Brooklyn because Parma store web site Saif they were only open Friday to Monday .)when I arrive at the store ( SURPRISE! they were locked up.) I knocked on the door and who I assume is a manager of some kind came and asked if he could help. (You need to know that I explained to him that I knew he was closed and cleaned up and thus was not his fault) Confirmed the other store did call. I was told by him that he could do anything. I just said give me the owner or store manager phone number and name. He said ok ,locked the door and walked into the back room . I assumed he was getting a number for me . WRONG!!!! ,He came out and started washing tables . I knocked on thw glass again and asked if he had the owner #and he just shrugged his shoulders and acted as if I didn't ask for the number. Totally just played me off as a joke.To me this is terrible service and anyone who is not willing to perform the job that they obviously applied for and got hired for should be there and the owners need to remove staff. So now the mission of finding the owner Brian and let him know that he needs to retrain his people.NEVER AGAIN ..... locals may love it but they obviously do not care about the out of towners. I really hope this reaches enough people that the $40.00 that I am never going to see again is lost in sales ASAP but also doubles or triples the loss for them .Because I am sure that $40.00 to them is alot different than $40.00 os to a single father just trying to give his children a treat . ENJOY THE 40 BUCKSOh and we went to Dairy queen like we originally planned and their manager heard the story and couldn't believe it .
Service: 1
Great ice cream.
Always a great time, the staff are
Atmosphere: 5
Food: 5
Service: 5
I love this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split Upside Down, Hot Fudge Sundae, Chocolate Ice Cream, Peanut Butter Cup, Orange Blossom in a Waffle Cone, Shortcake, Birthday Cake, Pineapple Sundae
One of the best ice cream shops in America, I don't agree with the president on a lot but we both agree Honey Hut is
Atmosphere: 5
Food: 5
Service: 5