I had a good experience here and feel like I'd order again in the future. No matter which Chipotle I visit, I enjoy ordering from the app--it's simple and I can always order favorites easily. I was working up in Shaker Heights, finishing up around 12:00. My wife, who was working from our home in Cuyahoga Falls, suggested I bring home Chipotle for lunch. I ordered two burrito bowls on my app and decided to try ordering from here at the 'Digital Kitchen'. The app said our food would be ready by 12:40, which was perfect timing--I arrived at 12:41 and there were three other cars in line ahead of me. The line moved quickly, the person at the window was very pleasant, and when I got home 10 minutes later, I found our food was warm and both bowls made very well. I have only one complaint about this location and it has nothing to do with the food. Graham Road is a very busy thoroughfare and getting out to get to my house meant that no matter where I exited--Graham Road or Hudson Drive--I had to go left. At that time of day, I had to be very patient to wait for an opportunity to go left. Regardless, I'm satisfied with my food and the service. The mural was nice to see while I was in line!
Gideon Russ
Not actually a drive thru despite being listed as
Atmosphere: 1
Food: 1
Service: 1
Claire T.
Always perfect food, service, timing. never had an issue here despite lots of negative people in the past. The app and process is extremely easy and fast.
Scott Lowe
The staff was great but my husbands order was wrong again.
Atmosphere: 5
Food: 4
Service: 5
Annika Lantz
I come here at least once a week and the food slaps everytime! Staff are always super friendly too!!I’ve been to plenty of chipotles and this one is easily the best one I’ve been to. Their rating should be much higher but I think there’s a bunch of salty people who don’t understand how digital locations work.
Food: 5
Service: 5
Rob R
When it gets busy I would avoid because they take forever and there is no place to park. Food is good but sometimes get the orders wrong. Other times when it is not busy it is fine.
Atmosphere: 2
Food: 4
Service: 2
Brittany Everett
Ordered a burrito bowl with pick-up time of 4:10pm. Waited in the drive-thru with no one in front of me for 15 minutes without a single worker addressing me. Ended up going around to the walk-up window. After a worker came over to me, it took another 10 minutes to receive my order. I should have gone to the regular Chipotle down the road and would have saved time walking in to order and receive my food. Will not return!
Atmosphere: 1
Food: 3
Service: 1
Jessica Fraser
We’ve been ordering here since it opened and by far the best quality and service at a chipolte!! Never messed up my order, super generous with the servings, and are always so happy when you pick it up. I think the only reason people rate this poorly is because they don’t understand how to order from an app even though it has signs saying “digital” all over the property. 10/10
Atmosphere: 5
Food: 5
Service: 5
Jon
I’ve ordered from this chipotle at least DOZENS of times since it opened. It’s always fresh, accurate, and I’ve never waited as long as I did in stores (whether ordering digitally or waiting in line). Sadly, most of these bad reviews probably are too old to understand what a digital location is (it’s clearly marked all over the building and parking lot). The employees are always happy which is shocking to see these days. Can’t recommend this spot enough, I wish more digital kitchens would open all around.
Atmosphere: 5
Food: 5
Service: 5
Brandon Reeves
Food is good and fresh. Only downside for the health nuts is they cook their food in seed oil(rice bran oil). This is a very fast way to get food i never see more than 1 or 2 cars in front of me at the drive through. Workers often greet you in a friendly way. It takes a few minutes to get a good tasting mostly healthy meal. 7/10.Dietary restrictions: Seed oils used(rice bran oil)
I’m honestly surprised by all of the poor reviews on here. I love this location. It’s honestly the best chipotle in all of the area. Everyone is always so kind during pickup and my bowl is always perfect.
Atmosphere: 5
Food: 5
Service: 5
A Fridge Too Far
The Digital Kitchen concept has been an obvious failure since day one. The abundance of poor review are the evidence.
Will Mignery
Worst run restaurant I've ever been to. Never going to a digital one again
Alexander Kozak
Slow. Small portions. Go somewhere u can go inside.
Service: 1
Briahna McCoy
Very over going to pick my food up and the rice being CRUNCHY. I have address this with workers, it doesn’t change, if you pay for a meal, you should get what you expected, and it should be cooked and properly prepared. This is not the first second third fourth or fifth time this has happened to me. I’m sure they will be another time. I’d like to boycott Chipotle problem is as it’s my favorite meal but the other problem is is that 50% of the time I take it home, and I literally take one bite and it ends up in the trash. It’s a very simple job to read and make food so at this point I’m convinced that the people that work there just don’t care or just are slow.
I had a good experience here and feel like I'd order again in the future. No matter which Chipotle I visit, I enjoy ordering from the app--it's simple and I can always order favorites easily. I was working up in Shaker Heights, finishing up around 12:00. My wife, who was working from our home in Cuyahoga Falls, suggested I bring home Chipotle for lunch. I ordered two burrito bowls on my app and decided to try ordering from here at the 'Digital Kitchen'. The app said our food would be ready by 12:40, which was perfect timing--I arrived at 12:41 and there were three other cars in line ahead of me. The line moved quickly, the person at the window was very pleasant, and when I got home 10 minutes later, I found our food was warm and both bowls made very well. I have only one complaint about this location and it has nothing to do with the food. Graham Road is a very busy thoroughfare and getting out to get to my house meant that no matter where I exited--Graham Road or Hudson Drive--I had to go left. At that time of day, I had to be very patient to wait for an opportunity to go left. Regardless, I'm satisfied with my food and the service. The mural was nice to see while I was in line!
Not actually a drive thru despite being listed as
Atmosphere: 1
Food: 1
Service: 1
Always perfect food, service, timing. never had an issue here despite lots of negative people in the past. The app and process is extremely easy and fast.
The staff was great but my husbands order was wrong again.
Atmosphere: 5
Food: 4
Service: 5
I come here at least once a week and the food slaps everytime! Staff are always super friendly too!!I’ve been to plenty of chipotles and this one is easily the best one I’ve been to. Their rating should be much higher but I think there’s a bunch of salty people who don’t understand how digital locations work.
Food: 5
Service: 5
When it gets busy I would avoid because they take forever and there is no place to park. Food is good but sometimes get the orders wrong. Other times when it is not busy it is fine.
Atmosphere: 2
Food: 4
Service: 2
Ordered a burrito bowl with pick-up time of 4:10pm. Waited in the drive-thru with no one in front of me for 15 minutes without a single worker addressing me. Ended up going around to the walk-up window. After a worker came over to me, it took another 10 minutes to receive my order. I should have gone to the regular Chipotle down the road and would have saved time walking in to order and receive my food. Will not return!
Atmosphere: 1
Food: 3
Service: 1
We’ve been ordering here since it opened and by far the best quality and service at a chipolte!! Never messed up my order, super generous with the servings, and are always so happy when you pick it up. I think the only reason people rate this poorly is because they don’t understand how to order from an app even though it has signs saying “digital” all over the property. 10/10
Atmosphere: 5
Food: 5
Service: 5
I’ve ordered from this chipotle at least DOZENS of times since it opened. It’s always fresh, accurate, and I’ve never waited as long as I did in stores (whether ordering digitally or waiting in line). Sadly, most of these bad reviews probably are too old to understand what a digital location is (it’s clearly marked all over the building and parking lot). The employees are always happy which is shocking to see these days. Can’t recommend this spot enough, I wish more digital kitchens would open all around.
Atmosphere: 5
Food: 5
Service: 5
Food is good and fresh. Only downside for the health nuts is they cook their food in seed oil(rice bran oil). This is a very fast way to get food i never see more than 1 or 2 cars in front of me at the drive through. Workers often greet you in a friendly way. It takes a few minutes to get a good tasting mostly healthy meal. 7/10.Dietary restrictions: Seed oils used(rice bran oil)
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
I’m honestly surprised by all of the poor reviews on here. I love this location. It’s honestly the best chipotle in all of the area. Everyone is always so kind during pickup and my bowl is always perfect.
Atmosphere: 5
Food: 5
Service: 5
The Digital Kitchen concept has been an obvious failure since day one. The abundance of poor review are the evidence.
Worst run restaurant I've ever been to. Never going to a digital one again
Slow. Small portions. Go somewhere u can go inside.
Service: 1
Very over going to pick my food up and the rice being CRUNCHY. I have address this with workers, it doesn’t change, if you pay for a meal, you should get what you expected, and it should be cooked and properly prepared. This is not the first second third fourth or fifth time this has happened to me. I’m sure they will be another time. I’d like to boycott Chipotle problem is as it’s my favorite meal but the other problem is is that 50% of the time I take it home, and I literally take one bite and it ends up in the trash. It’s a very simple job to read and make food so at this point I’m convinced that the people that work there just don’t care or just are slow.
Atmosphere: 1
Food: 1
Service: 2