The kids who work there have no customer service etiquette and don't have a clue. One of the kids working decided to sit on the cookie counter as if that is what it was made for.....Unsanitary....smh.
Sheila Lewis
Love the cookies, 1 thing to be mindful of people with nut allergies, should have separate tongs for the cookies with nuts
Belinda Laurendeau
I just have to laugh… what is this?! Who trained these cake decorators?! 5 stars because it was just a kid working who decorated this but really??!! I’ll jazz it up when I get home but you can’t tell me they looked at this after decorating and thought “yup, that’s a winner” ??
Kelsie Bryant
This is the best place to come for awesome cookie cakes! They have awesome flavor and not too sweet. We love the sugar cookie cakes and the chocolate chip with m&m! They have a cookie cake for any occasion and you can create your own online and pick up in store later! Highly recommend they also have regular size cookies 5 for 6.95
Carolyn Gerakines
Staff was very friendly and helpful for my options for a cookie cake. Cookie was ready on time and decorated exactly as discussed! And yummy too.
Grant Logsdon
Took a women a meet out for our first date at a restaurant down the road (New El Toro)Before going I bought her a happy Valentine’s Day cookie in a card they were promoting for Valentine’s Day.Long story short, the cookie seemed like it was pre-made a day before and she had me try a piece.It was Hard and very thin less then quarter inch, I could since her displeasure with the simple gift.Needless to Say it’s now two days after and she isn’t returning my messages.Try before you buy or you may lose out on someone you really wanted to get to know and learn more about.
Sean Jones
Seriously the best cookies I’ve ever had. Better than your grandmas. No cap.
Nattyk _xo
I went to this location this evening and was extremely disappointed and down right angry.The employee girl with short black hair and glasses was so rude and just lazy.I asked for one of the icing sandwich cookies. She said “I can’t make those right now.” No explanation, nothing. I explained to her what I wanted, half double choc chip cookie and half snickerdoodle cookie(I thought she might have misheard me) and she said the same thing again. I looked at her confused because those are on the menu and she didn’t say WHY she couldn’t make them. Then she just started grabbing the cookies with attitude and went to make them. But she didn’t make what I asked for. So she angrily tossed them in the trash and made what I originally wanted. If she wouldn’t have walked away while I explaining the first time then she would have known. The other employee girl walked up to the register and I asked her why they “weren’t able to make them right now”. She said that they were able to. Then the other girl chimed in and said “because we have a BIG rush right now”. I looked behind me at the THREE people in line. BIG RUSH?! Honey, if you can’t handle four customers, you need to just leave. I then replied to her, “well, what I ordered is literally on the menu overhead so that’s not my problem.” Horrible customer service. Based off of reading the MANY other 1 star reviews, I suggest hiring better people who offer better service.
Jessica M.
I ordered cookie and it was not correct. When I emailed the manager he pretty much blamed me. First he said I should of order it online and not over the phone. I actually went into the store and showed them the picture from their website. Then he said it wasn't written on the ticket. Not sure how that is my fault. Finally said I should of checked it before I left. The most frustrating part was I had to order a larger cookie then I needed because the guy taking my order said it wouldn't look good on a smaller cookie. I wasn't expecting a full refund but not being blamed for their screw up would of been nice. Terrible customer service at the Beavercreek, Ohio location!!!!
Iveasta Stevenson
I was recently there and the cookies was horrible. They tasted like cleaning products. The sad thing about it was that I waited till we got home for the kids to enjoy and had to toss them due to the taste. Very disappointed
No one was wearing a mask even though they were preparing my food. I did not feel safe bringing this treat home for my family.I would like great American cookies to require either proof of vaccination or continue to require masks for food service workers
elizabeth hamp
Great service cookies are always good
Stacy Busch
Planned on getting a big cookie for a weekend trip we were taking. Just realized the store closes at 7 instead of 9 due to Covid, so I busted over to the mall and walked up to the counter at 6:22. I said I need a big cookie, which incidentally is marketed that the cookie will be done in 15 minutes, and I was informed that they don't have anymore because they are getting ready to close. Well...you have 38 minutes till close and it says on the cookie boxes that they can be ready in 15. What's the problem? Instead of trying to resolve the issue, and make money, the employee had no resolution for us. How about apologizing and perhaps offering some other products that I may be satisfied with since the big cookie is not an option? Very upset!
Spencer P.
The guy who checked me out used bad language and treated me with disrespect. I tried to order a gender reveal cookie for my gender fluid child and he said they only made them in BLUE OR PINK, this is unacceptable and I will not stand for it 1 Star.
The kids who work there have no customer service etiquette and don't have a clue. One of the kids working decided to sit on the cookie counter as if that is what it was made for.....Unsanitary....smh.
Love the cookies, 1 thing to be mindful of people with nut allergies, should have separate tongs for the cookies with nuts
I just have to laugh… what is this?! Who trained these cake decorators?! 5 stars because it was just a kid working who decorated this but really??!! I’ll jazz it up when I get home but you can’t tell me they looked at this after decorating and thought “yup, that’s a winner” ??
This is the best place to come for awesome cookie cakes! They have awesome flavor and not too sweet. We love the sugar cookie cakes and the chocolate chip with m&m! They have a cookie cake for any occasion and you can create your own online and pick up in store later! Highly recommend they also have regular size cookies 5 for 6.95
Staff was very friendly and helpful for my options for a cookie cake. Cookie was ready on time and decorated exactly as discussed! And yummy too.
Took a women a meet out for our first date at a restaurant down the road (New El Toro)Before going I bought her a happy Valentine’s Day cookie in a card they were promoting for Valentine’s Day.Long story short, the cookie seemed like it was pre-made a day before and she had me try a piece.It was Hard and very thin less then quarter inch, I could since her displeasure with the simple gift.Needless to Say it’s now two days after and she isn’t returning my messages.Try before you buy or you may lose out on someone you really wanted to get to know and learn more about.
Seriously the best cookies I’ve ever had. Better than your grandmas. No cap.
I went to this location this evening and was extremely disappointed and down right angry.The employee girl with short black hair and glasses was so rude and just lazy.I asked for one of the icing sandwich cookies. She said “I can’t make those right now.” No explanation, nothing. I explained to her what I wanted, half double choc chip cookie and half snickerdoodle cookie(I thought she might have misheard me) and she said the same thing again. I looked at her confused because those are on the menu and she didn’t say WHY she couldn’t make them. Then she just started grabbing the cookies with attitude and went to make them. But she didn’t make what I asked for. So she angrily tossed them in the trash and made what I originally wanted. If she wouldn’t have walked away while I explaining the first time then she would have known. The other employee girl walked up to the register and I asked her why they “weren’t able to make them right now”. She said that they were able to. Then the other girl chimed in and said “because we have a BIG rush right now”. I looked behind me at the THREE people in line. BIG RUSH?! Honey, if you can’t handle four customers, you need to just leave. I then replied to her, “well, what I ordered is literally on the menu overhead so that’s not my problem.” Horrible customer service. Based off of reading the MANY other 1 star reviews, I suggest hiring better people who offer better service.
I ordered cookie and it was not correct. When I emailed the manager he pretty much blamed me. First he said I should of order it online and not over the phone. I actually went into the store and showed them the picture from their website. Then he said it wasn't written on the ticket. Not sure how that is my fault. Finally said I should of checked it before I left. The most frustrating part was I had to order a larger cookie then I needed because the guy taking my order said it wouldn't look good on a smaller cookie. I wasn't expecting a full refund but not being blamed for their screw up would of been nice. Terrible customer service at the Beavercreek, Ohio location!!!!
I was recently there and the cookies was horrible. They tasted like cleaning products. The sad thing about it was that I waited till we got home for the kids to enjoy and had to toss them due to the taste. Very disappointed
Restaurantji Recommends
No one was wearing a mask even though they were preparing my food. I did not feel safe bringing this treat home for my family.I would like great American cookies to require either proof of vaccination or continue to require masks for food service workers
Great service cookies are always good
Planned on getting a big cookie for a weekend trip we were taking. Just realized the store closes at 7 instead of 9 due to Covid, so I busted over to the mall and walked up to the counter at 6:22. I said I need a big cookie, which incidentally is marketed that the cookie will be done in 15 minutes, and I was informed that they don't have anymore because they are getting ready to close. Well...you have 38 minutes till close and it says on the cookie boxes that they can be ready in 15. What's the problem? Instead of trying to resolve the issue, and make money, the employee had no resolution for us. How about apologizing and perhaps offering some other products that I may be satisfied with since the big cookie is not an option? Very upset!
The guy who checked me out used bad language and treated me with disrespect. I tried to order a gender reveal cookie for my gender fluid child and he said they only made them in BLUE OR PINK, this is unacceptable and I will not stand for it 1 Star.
Chalky milkshakes