While eating our cheese steak my son and I both bit into something too hard to chew.we had to spit it out. It appears to be either pieces of bone or plastic. This is not acceptable from any restaurant, especially one that deals with large quantities of meat (beef)!
Food: 1
Recommended dishes: Philly Cheese Steak
Sabrina Phibbs
3 stars because usually they're on point. Last night our subs were extremely dry. If you get Mayo and pizza sauce you don't expect any part of the sub to be dry but they weren't that great. Fries were ok.
Food: 3
Service: 5
Adam Maxwell
This specific location is consistent and I think thats a simple request as a customer...they deliver the goods!
Randy Lee
Service was great, store was clean, but the subs are so dang skimpy!
Atmosphere: 4
Food: 3
Service: 5
Sandra Lucas
Multigrain bread is nice and fresh every time we go.
Do not order on line if you expect a great sub with everything. The service was bad do to the rudeness of the person which answe the phone when my sub was bad.
Atmosphere: 2
Food: 2
Service: 2
Dajuan Houston
Amazing good food and awesome
Atmosphere: 5
Food: 5
Service: 5
Cheryl Benson
Got a carry out, order was missing condiments I requested.
My son and I went to lunch at 11 am. We walked in expecting a "Hi". Nothing. The man cooking ask what we wanted with no expression at all. We ordered 2 whole sandwiches and 2 lg fries. We moved to the end to pay. There were 4 people working in the galley. They talked to each other. We paid, got our drinks, condiments etc. The area was not clean and there was only 1 bottle of malt vinegar half full. We sat down and was looking around while waiting for our food. The floor was streaky. The food came and the female employee could have had better hygiene. I also noticed the young male employee cutting vegetables on the counter. He reached in his pocket, grabbed his phone, looked at it , swiped it and put it back in his pocket. He never changed his gloves and proceeded to continue to cut the veggies. The sandwich was great but half the fries were under cooked. If we didn't spend nearly $50, I would have left. I really once loved this place. Never again.
Went Friday 12/8 at 6:00 pm.Ordered the large Cheesesteak and medium fries. It was $17.38 which in my opinion is overpriced, but that's not nearly what I am complaining about.If I can help it, I will probably never go to Penn Station again.When I walked in, I noticed wrappers and sauce cups on the floor like the place hadn't been cleaned since yesterday.I got in line and I didn't know where to stand. I don't get why I order and pay for my food from different people on two different ends. It doesn't seem more efficient.When I went to look at the menu, the prices were listed away from the food item. It seems intentional to distract the customer from the price.When I placed my name for the order, they spelled it wrong, even after I said it twice.The employees were using one drinking fountain to fill customer's drinks, instead of keeping one behind the counter. Incredibly inefficient, plus it prevents customer access.Got my food to go, and it was fine. Standard wait time.I was eating the fries on the drive home. When I got home, I was halfway done, I saw a plastic piece in the middle of my cup. It could not have gotten there from me, I had nothing like it in my car, and I didn't order a drink or anything with plastic. Plus, it was in the middle of the cup.I do not know whose responsibility this was. I do not necessarily want them fired but retrained. The person who handed me my food was named Ayana, and I am unsure of who was handling my potatoes, but it was their job to ensure that there was no plastic in my food.You have lost a customer.I now plan on buying all of my dinner sandwiches from Super Subby's of Vandalia like I should have done originally. I should have trusted my system.
While eating our cheese steak my son and I both bit into something too hard to chew.we had to spit it out. It appears to be either pieces of bone or plastic. This is not acceptable from any restaurant, especially one that deals with large quantities of meat (beef)!
Food: 1
Recommended dishes: Philly Cheese Steak
3 stars because usually they're on point. Last night our subs were extremely dry. If you get Mayo and pizza sauce you don't expect any part of the sub to be dry but they weren't that great. Fries were ok.
Food: 3
Service: 5
This specific location is consistent and I think thats a simple request as a customer...they deliver the goods!
Service was great, store was clean, but the subs are so dang skimpy!
Atmosphere: 4
Food: 3
Service: 5
Multigrain bread is nice and fresh every time we go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snack Size Cheesesteak, Grilled Classic Italian, Philly Cheese Steak
Always delicious and fresh.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak
Do not order on line if you expect a great sub with everything. The service was bad do to the rudeness of the person which answe the phone when my sub was bad.
Atmosphere: 2
Food: 2
Service: 2
Amazing good food and awesome
Atmosphere: 5
Food: 5
Service: 5
Got a carry out, order was missing condiments I requested.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chocolate Chunk Cookie, Fresh-Cut Fries, Chicken Teriyaki, Philly Cheese Steak
My son and I went to lunch at 11 am. We walked in expecting a "Hi". Nothing. The man cooking ask what we wanted with no expression at all. We ordered 2 whole sandwiches and 2 lg fries. We moved to the end to pay. There were 4 people working in the galley. They talked to each other. We paid, got our drinks, condiments etc. The area was not clean and there was only 1 bottle of malt vinegar half full. We sat down and was looking around while waiting for our food. The floor was streaky. The food came and the female employee could have had better hygiene. I also noticed the young male employee cutting vegetables on the counter. He reached in his pocket, grabbed his phone, looked at it , swiped it and put it back in his pocket. He never changed his gloves and proceeded to continue to cut the veggies. The sandwich was great but half the fries were under cooked. If we didn't spend nearly $50, I would have left. I really once loved this place. Never again.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Friendly Quick. Dine in delivered to table. Full subs. 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki, Pizza Sub
Great job! Keep up the Good work! Food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh-Cut Fries
Sandwich was dry. Fries were not fresh. I'll Never order fron this Penn again. Love Penn Station food, just not from here.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Chicken Parmesan, Chicken Teriyaki, Philly Cheese Steak
Placed togo order online and food was ready and hot upon my
Food: 5
Service: 5
Recommended dishes: Grilled Classic Italian, Philly Cheese Steak
Went Friday 12/8 at 6:00 pm.Ordered the large Cheesesteak and medium fries. It was $17.38 which in my opinion is overpriced, but that's not nearly what I am complaining about.If I can help it, I will probably never go to Penn Station again.When I walked in, I noticed wrappers and sauce cups on the floor like the place hadn't been cleaned since yesterday.I got in line and I didn't know where to stand. I don't get why I order and pay for my food from different people on two different ends. It doesn't seem more efficient.When I went to look at the menu, the prices were listed away from the food item. It seems intentional to distract the customer from the price.When I placed my name for the order, they spelled it wrong, even after I said it twice.The employees were using one drinking fountain to fill customer's drinks, instead of keeping one behind the counter. Incredibly inefficient, plus it prevents customer access.Got my food to go, and it was fine. Standard wait time.I was eating the fries on the drive home. When I got home, I was halfway done, I saw a plastic piece in the middle of my cup. It could not have gotten there from me, I had nothing like it in my car, and I didn't order a drink or anything with plastic. Plus, it was in the middle of the cup.I do not know whose responsibility this was. I do not necessarily want them fired but retrained. The person who handed me my food was named Ayana, and I am unsure of who was handling my potatoes, but it was their job to ensure that there was no plastic in my food.You have lost a customer.I now plan on buying all of my dinner sandwiches from Super Subby's of Vandalia like I should have done originally. I should have trusted my system.
Recommended dishes: Fresh-Cut Fries, Cheesesteak