I take a woman who is mentally and emotionally disabled to any place she needs to go because she doesn't drive. We went to this Kroger and they followed my friend everywhere. They said she was stealing. I went to talk to this girl Susie about harassing her. When I told them her situation and asked why they were harassing her they called me a liar, and the manager on duty screamed at me to get out that I wasn't going to talk to her employee like that. Then I got very angry and she told Susie to call the cops. I said I was going to shop. Now what you don't know is that I am a 70 year old disabled woman. I use a wheelchair cart. The police came and said we had to leave. The store wouldn't even let me take the wheelchair cart to my car. We are now banned from the store. I called Kroger cooperate and they said she was stealing. They had no proof. It was just on this woman Susie's word. If you are disabled do NOT go to this Kroger store in Fairborn, Ohio!
Gloria P.
Store is well maintained. Across the board Kroger doesn't listen to their loyal customers. Customers have are still complain about the lousy, tasteless new fried chicken. It seems Kroger rather uses death ears to push this tasteless mess. Previous fried chicken was great. Why try fixing what's not broke! It's a slap in the face to loyal Kroger fried chicken consumers. Springfield customers also dissatisfied the whole area has been ignored! Kroger Executives listen to us please. Fried Chicken is America's not Asian fusion! Respect that please!
Valerie W.
Well-maintained, fully-stocked "super center" with some goodies I don't think I'll EVER find in my Kroger back in Springfield. AND... If you wander in on a Friday, let the music (LIVE BAND when I was there a while back!!) lead you to the liquor section/bar that was HOPPING!!! Surprising (to me, anyway...) there's a HAPPY HOUR at this Kroger!! Not an empty seat in the "house," and it looked like quite the party!! What a great idea, I'd go often if I lived closer, AND get my (tipsy) shopping done for the weekend as well!! I'm sure this is going on in other, more... HAPPENING areas, though I don't see it ever arriving here in the "Field of Springs." I'm not much of a drinker, really, but I think this is a GREAT idea, AND a FINE grocery shopping option if you're in the area...
Louise O.
Placed an order on Sunday and it was not ready at the pick up time. Then it was not ready at the second pick up time and then it was not ready at the third pick up time. It again was not ready the next day. Told me they would call they did not waited all day and now we're on the third day. Called the store and was hung up on three times by Clicklist And waited 33 minutes on hold for the store manager. Megan comes to the phone and goes to look for my order then comes back and tells me that they must've decided to put it back. Flying that somehow I didn't pick it up within 48 hours. I had made three trips to the store for the order that they continued to tell me was ready when it was not then Megan inform me how sorry she is that they're going to screw me on all the digital coupons too as well as the hour, it took me to place the order and the multiple trips back-and-forth to the store. See nothing she can do to help out the customer, her attitude was basically screw you sorry about your luck. Did not offer to help in anyway did not offer to give me back the coupons that expired Monday even though my order was placed on Sunday... This place is just horrific anymore.
Taylor M.
Don't recommend using pickup at the Fairborn location. They will call you an hour before you order is ready to tell you they won't have your order ready that day and you can come the next day to get it but then completely cancel and remove it from your account anyway. This has happened multiple times and the customer service is awful. They just keep you on hold until the call ends and refuse to help at all.
Denise L.
Horrible! Friday nights get. Holiday weekend. Lines out the ting yang. No baggers- only 4 regular checkout lines open. And empty shelves!
They were great and very helpful even when there was a lot of people
Rick Williams
Wow, groceries are high!
Joe N.
This is without a doubt the nicest Kroger location I've ever visited. The store is huge and generally very clean. The floors are always polished and shining, the produce department is usually well-stocked with quality produce, and the deli appears to be clean and sanitary with a nice selection of meats and cheeses to choose from. During my visit on Nov. 9, I waited at the deli counter for almost 30 minutes before it was my turn to place an order. It was approximately 2pm and only one employee was working in the deli. At first, I was very annoyed by how long I had to wait, but by the time it was my turn, I felt sorry for the deli worker. She was doing the best she could by herself and kept her cool with numerous customers waiting to be helped. Usually deli customers must take a number and wait for their turn, but the number dispenser has been missing for more than a month. It's not easy to keep track of who was waiting ahead of me and who arrived after me. The deli worker apologized for the wait and was sweet and professional. I've heard that they simply cannot get people to work, so she is stuck trying to cover the entire department herself. There are certain areas of the store that are roomy and easy to navigate while other areas of the store have numerous large displays in the middle of the aisles making it a complete cluster! The customers tend to be rude and have a sense of entitlement, so they block the aisles, take their good old time, cut in front of people, and don't respect the personal space of others. Society today... My biggest complain about Kroger is their weekly featured saving items that require the customer to select digital coupons in order to get the sale price. I successfully select the coupons and meet all of the requirements in small print, but I always get cheated. I hear this from many people. It is difficult for the elderly as well especially if they do not use a smart phone.
The worst grocery experience ever at Fairborn Kroger. Management needs to step it up. I will never shop there again. 3 cashiers on a Friday with lines down the aisles, frozen food thawed before getting through the line and new workers untrained.
April Nicole
Had a order pick up from 4-5, when I arrived at 4 I was told my order wasn’t ready. Came back at 430, no one even came to my car until I stopped them. Spoke to the manager at 5 they said someone was still shopping for my order! There are probably 15 cars waiting for their orders. I finally just canceled my order after waiting an hour and 15 mins. Will never come back.
Rebecca Boyd
We waited this evening for 20 minutes for a self checkout line. Then the store closed it. So we were forced to go to the back of another line and wait 35 more minutes. Two people were selling lottery tickets. Only two lanes open plus one self checkout. We will now drive an hour to go to Dorothy Lane Market. Plus must of the 10 things we needed we sold out ! Kroger lost two 30 year customers tonight!
Lisa Ann Wines
Sushi Bar. There was an amazing selection. Also the deli was amazing g as well. The man who was working self check out was not very friendly!
Kenny R Cox Jr
Slow, understaffed and accused a woman of stealing NYQUIL because they took a picture to see which one to buy her brother!!!!
I take a woman who is mentally and emotionally disabled to any place she needs to go because she doesn't drive. We went to this Kroger and they followed my friend everywhere. They said she was stealing. I went to talk to this girl Susie about harassing her. When I told them her situation and asked why they were harassing her they called me a liar, and the manager on duty screamed at me to get out that I wasn't going to talk to her employee like that. Then I got very angry and she told Susie to call the cops. I said I was going to shop. Now what you don't know is that I am a 70 year old disabled woman. I use a wheelchair cart. The police came and said we had to leave. The store wouldn't even let me take the wheelchair cart to my car. We are now banned from the store. I called Kroger cooperate and they said she was stealing. They had no proof. It was just on this woman Susie's word. If you are disabled do NOT go to this Kroger store in Fairborn, Ohio!
Store is well maintained. Across the board Kroger doesn't listen to their loyal customers. Customers have are still complain about the lousy, tasteless new fried chicken. It seems Kroger rather uses death ears to push this tasteless mess. Previous fried chicken was great. Why try fixing what's not broke! It's a slap in the face to loyal Kroger fried chicken consumers. Springfield customers also dissatisfied the whole area has been ignored! Kroger Executives listen to us please. Fried Chicken is America's not Asian fusion! Respect that please!
Well-maintained, fully-stocked "super center" with some goodies I don't think I'll EVER find in my Kroger back in Springfield. AND... If you wander in on a Friday, let the music (LIVE BAND when I was there a while back!!) lead you to the liquor section/bar that was HOPPING!!! Surprising (to me, anyway...) there's a HAPPY HOUR at this Kroger!! Not an empty seat in the "house," and it looked like quite the party!! What a great idea, I'd go often if I lived closer, AND get my (tipsy) shopping done for the weekend as well!! I'm sure this is going on in other, more... HAPPENING areas, though I don't see it ever arriving here in the "Field of Springs." I'm not much of a drinker, really, but I think this is a GREAT idea, AND a FINE grocery shopping option if you're in the area...
Placed an order on Sunday and it was not ready at the pick up time. Then it was not ready at the second pick up time and then it was not ready at the third pick up time. It again was not ready the next day. Told me they would call they did not waited all day and now we're on the third day. Called the store and was hung up on three times by Clicklist And waited 33 minutes on hold for the store manager. Megan comes to the phone and goes to look for my order then comes back and tells me that they must've decided to put it back. Flying that somehow I didn't pick it up within 48 hours. I had made three trips to the store for the order that they continued to tell me was ready when it was not then Megan inform me how sorry she is that they're going to screw me on all the digital coupons too as well as the hour, it took me to place the order and the multiple trips back-and-forth to the store. See nothing she can do to help out the customer, her attitude was basically screw you sorry about your luck. Did not offer to help in anyway did not offer to give me back the coupons that expired Monday even though my order was placed on Sunday... This place is just horrific anymore.
Don't recommend using pickup at the Fairborn location. They will call you an hour before you order is ready to tell you they won't have your order ready that day and you can come the next day to get it but then completely cancel and remove it from your account anyway. This has happened multiple times and the customer service is awful. They just keep you on hold until the call ends and refuse to help at all.
Horrible! Friday nights get. Holiday weekend. Lines out the ting yang. No baggers- only 4 regular checkout lines open. And empty shelves!
#promowork #promolife #a2zpromos #offpremise #sampling #tasting
They were great and very helpful even when there was a lot of people
Wow, groceries are high!
This is without a doubt the nicest Kroger location I've ever visited. The store is huge and generally very clean. The floors are always polished and shining, the produce department is usually well-stocked with quality produce, and the deli appears to be clean and sanitary with a nice selection of meats and cheeses to choose from. During my visit on Nov. 9, I waited at the deli counter for almost 30 minutes before it was my turn to place an order. It was approximately 2pm and only one employee was working in the deli. At first, I was very annoyed by how long I had to wait, but by the time it was my turn, I felt sorry for the deli worker. She was doing the best she could by herself and kept her cool with numerous customers waiting to be helped. Usually deli customers must take a number and wait for their turn, but the number dispenser has been missing for more than a month. It's not easy to keep track of who was waiting ahead of me and who arrived after me. The deli worker apologized for the wait and was sweet and professional. I've heard that they simply cannot get people to work, so she is stuck trying to cover the entire department herself. There are certain areas of the store that are roomy and easy to navigate while other areas of the store have numerous large displays in the middle of the aisles making it a complete cluster! The customers tend to be rude and have a sense of entitlement, so they block the aisles, take their good old time, cut in front of people, and don't respect the personal space of others. Society today... My biggest complain about Kroger is their weekly featured saving items that require the customer to select digital coupons in order to get the sale price. I successfully select the coupons and meet all of the requirements in small print, but I always get cheated. I hear this from many people. It is difficult for the elderly as well especially if they do not use a smart phone.
Restaurantji Recommends
The worst grocery experience ever at Fairborn Kroger. Management needs to step it up. I will never shop there again. 3 cashiers on a Friday with lines down the aisles, frozen food thawed before getting through the line and new workers untrained.
Had a order pick up from 4-5, when I arrived at 4 I was told my order wasn’t ready. Came back at 430, no one even came to my car until I stopped them. Spoke to the manager at 5 they said someone was still shopping for my order! There are probably 15 cars waiting for their orders. I finally just canceled my order after waiting an hour and 15 mins. Will never come back.
We waited this evening for 20 minutes for a self checkout line. Then the store closed it. So we were forced to go to the back of another line and wait 35 more minutes. Two people were selling lottery tickets. Only two lanes open plus one self checkout. We will now drive an hour to go to Dorothy Lane Market. Plus must of the 10 things we needed we sold out ! Kroger lost two 30 year customers tonight!
Sushi Bar. There was an amazing selection. Also the deli was amazing g as well. The man who was working self check out was not very friendly!
Slow, understaffed and accused a woman of stealing NYQUIL because they took a picture to see which one to buy her brother!!!!