Waited in line for 35+ minutes in the drive thru, trapped with a car in front and behind me. Called the manager and they hung up. Fran, your job is on the line if not over.
Atmosphere: 1
Food: 3
Service: 1
Brianna Wiley
The drive thru line always takes SO long. This time I waited in line for over 30 min. I only waited because I had an online order that I couldn’t cancel. It’s the slowest Taco Bell drive thru I’ve ever been
Atmosphere: 1
Food: 4
Service: 1
Isaiah Fleming
Ordered a combo and everything was good until I was chewing on a piece of plastic in my burrito. Made me not want any of the other food in this order.
Atmosphere: 3
Food: 1
Service: 5
Nika Nesby
If you have 20 to 40 minutes of time to waste sitting in a drive-thur, this is the location for you.
Atmosphere: 1
Food: 1
Service: 1
40k Fan
This place just can't get it right. Every time I order here it's a new bad experience. Almost always manage to get the order wrong. If the orders right it's poorly made. I got two broken Cheesey Gordita Crunches one time that were barely wrapped and falling out into the bag. Did an online order today, for pick up in the lobby. Lobby is closed. They must be hurting for staff because I spent at least 20 minutes in the drive-through waiting while my order was already done and ready. There were only 3 cars in front of me.
Atmosphere: 1
Food: 3
Service: 2
Matt Pick
Don’t go if you’re in a hurry.
Atmosphere: 3
Food: 3
Service: 1
Michael Steffee
Got the order right and it was fresh and hot.
Food: 5
Service: 4
Brandon Shira
Stood at the counter at 630 pm for over 7 mintues and not a single person said a word to me. There was nobody in front of me. I know I was seen, and even heard them say someone was up front. And they still ignored me. I had already ordered on the app and still could get no assistance. Terrible customer service.
Atmosphere: 1
Service: 1
Maria Flemming
They did not pay attention to the specifics of my order. I had requested guac and potatoes with no sour cream and I got a ton of sour cream, no guac, and no potatoes. It also took 20 mins for me to get my food. The employees who were working seemed bombarded but the other half of the employees were standing/sitting around outside of the kitchen doing nothing.
Atmosphere: 2
Food: 1
Service: 2
Haftam Tegaru
Steve is great! I live in Westerville but always come to this location because of Steve! Best customer box!
I am no longer going to this location. They apparently can't read the order to save their lives. I ordered a Chicken Grilled Cheese Burrito and what they gave me was the Chicken Ranch Chiptole Burrito from the value menu. I spent $5.29 for the Grilled Cheese Burrito and get given the $2.29 burrito cause whomever is making food can't read.
Atmosphere: 3
Food: 3
Service: 2
TheZizikia
not sure what the confusion is when you say "no lettuce" on a taco, but they manage to put lettuce on every damn thing you tell them to not put lettuce on.
Atmosphere: 1
Food: 1
Service: 1
Cameron Bryant
Waited in the drive thru line for over 30 minutes and saw several workers just sitting at a table inside talking. Meanwhile, the line is wrapped around the building and the curb prevents you from leaving.
Service: 1
Isaac Kupetz
30 minutes or more every time. Doesn’t matter if there’s one car in front of you. Worst Taco Bell I’ve ever been to.
Food: 3
Service: 1
Jacob Hannigan
Why yall gotta change your hours to closed at midnight ? ya boi wants a chalupa at 2am sometimes
Waited in line for 35+ minutes in the drive thru, trapped with a car in front and behind me. Called the manager and they hung up. Fran, your job is on the line if not over.
Atmosphere: 1
Food: 3
Service: 1
The drive thru line always takes SO long. This time I waited in line for over 30 min. I only waited because I had an online order that I couldn’t cancel. It’s the slowest Taco Bell drive thru I’ve ever been
Atmosphere: 1
Food: 4
Service: 1
Ordered a combo and everything was good until I was chewing on a piece of plastic in my burrito. Made me not want any of the other food in this order.
Atmosphere: 3
Food: 1
Service: 5
If you have 20 to 40 minutes of time to waste sitting in a drive-thur, this is the location for you.
Atmosphere: 1
Food: 1
Service: 1
This place just can't get it right. Every time I order here it's a new bad experience. Almost always manage to get the order wrong. If the orders right it's poorly made. I got two broken Cheesey Gordita Crunches one time that were barely wrapped and falling out into the bag. Did an online order today, for pick up in the lobby. Lobby is closed. They must be hurting for staff because I spent at least 20 minutes in the drive-through waiting while my order was already done and ready. There were only 3 cars in front of me.
Atmosphere: 1
Food: 3
Service: 2
Don’t go if you’re in a hurry.
Atmosphere: 3
Food: 3
Service: 1
Got the order right and it was fresh and hot.
Food: 5
Service: 4
Stood at the counter at 630 pm for over 7 mintues and not a single person said a word to me. There was nobody in front of me. I know I was seen, and even heard them say someone was up front. And they still ignored me. I had already ordered on the app and still could get no assistance. Terrible customer service.
Atmosphere: 1
Service: 1
They did not pay attention to the specifics of my order. I had requested guac and potatoes with no sour cream and I got a ton of sour cream, no guac, and no potatoes. It also took 20 mins for me to get my food. The employees who were working seemed bombarded but the other half of the employees were standing/sitting around outside of the kitchen doing nothing.
Atmosphere: 2
Food: 1
Service: 2
Steve is great! I live in Westerville but always come to this location because of Steve! Best customer box!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chalupa, Nacho Fries
Restaurantji Recommends
I am no longer going to this location. They apparently can't read the order to save their lives. I ordered a Chicken Grilled Cheese Burrito and what they gave me was the Chicken Ranch Chiptole Burrito from the value menu. I spent $5.29 for the Grilled Cheese Burrito and get given the $2.29 burrito cause whomever is making food can't read.
Atmosphere: 3
Food: 3
Service: 2
not sure what the confusion is when you say "no lettuce" on a taco, but they manage to put lettuce on every damn thing you tell them to not put lettuce on.
Atmosphere: 1
Food: 1
Service: 1
Waited in the drive thru line for over 30 minutes and saw several workers just sitting at a table inside talking. Meanwhile, the line is wrapped around the building and the curb prevents you from leaving.
Service: 1
30 minutes or more every time. Doesn’t matter if there’s one car in front of you. Worst Taco Bell I’ve ever been to.
Food: 3
Service: 1
Why yall gotta change your hours to closed at midnight ? ya boi wants a chalupa at 2am sometimes