So I really love this frozen custard but I have to remember the caramel is terrible at the Heath location. My favorite whister is the Caramel apple. The Caramel used is either burnt, wasn't turned on, or just hard. The last 3 times it has been this way. I hope it gets fixed bc I want all things Caramel! Still my go to for frozen treats bc of course there are tons of other amazing options to choose from!
Atmosphere: 3
Food: 3
Service: 3
Randal M.
Sorry Dairy Queen, but I'm now hooked on frozen custard. Omg this stuff is dynamite. There's ice cream and there is custard, very great taste and consistent. Whits never fails to take care of that frozen desert craving.
Anna Dooley
I checked the hours online that this whits in heath closed at 9pm. I went to this location at 8:30 and the staff had already mopped the floor and put up the chairs, which I could understand. When we went to the counter, one of the employees was rude and said to me “we’re actually closed, we just forgot to turn the sign off and lock the door. All you can order is what’s in our case”. If the location was closing at 8:30, it should say that online and on the door. I can understand pre-closing procedures for restaurants that are slow and require more to shutdown. For a store that mainly works with ice cream, I would think it would make sense for them to keep that portion of the restaurant open and operating until it is actually closing time. Will not be coming back to this location since obviously their hours of operation mean nothing.
Atmosphere: 1
Food: 1
Service: 1
Jim S-P
Store is in a strip mall. Indoor and outdoor seating. Don’t have everything they advertise.
Shar Vaz
Rich & creamy. Costs slightly more than other places, but Whit's quality, flavor, & consistency are the best.
Matthew Schwartz
Always at least a good experience and usually an excellent experience. Prices are very reasonable and the staff are always nice and usually are above and beyond just nice. Highly recommend.
Corrinne LaPier
We came with a large group of kids. They didn't seem overwhelmed or frustrated. They were kind and quick. Of course it was also delicious
Tracy Dunbar
Custard was very smooth. Our server, Landon, was pleasant and helpful.
Matt Klink
Had a couple pre-packaged vegan options. Although the label stated made with oatmilk, the ingredients stated made with coconut milk, which they definitely were. They were ok but one had to be warmed up in the microwave at the store. Glad I tried it and glad they had vegan options.
Fast service even though we had 9 in our group. Delicious too!
John V
A lot of people do not know the difference between ice cream and frozen custard. The difference is one ingredient- the eggs. It is a similar recipe that most people used to make homemade ice cream growing up. Remember the ice and the salt. It’s why people say it tastes homemade. Its richer and thicker. The machines process the mixture differently and it comes out in a rectangular shape into the bucket that holds the ice cream. With Whitts they use fresh ingredients and have perfected creative recipes that make us so good. They have a flavor of the month that is always worth trying. Be careful if you go late in the day as they are known to run out of the flavor of the day. This is about the best custard I’ve had outside of Abbots in Rochester NY.
Tracy Corwin
Not enough seating. I found the menu difficult to comprehend. This was my first visit and I'm from out of town. The custard was very good and the prices were reasonable.
Alexander Mulcahy
Best Whit's there is! The people working there are always nice, and the ice cream is always spot on!
Mindy Messerly
They advertised that they had non dairy and they did not. Worked out. We went next door and got food.
Super great ice cream!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone
So I really love this frozen custard but I have to remember the caramel is terrible at the Heath location. My favorite whister is the Caramel apple. The Caramel used is either burnt, wasn't turned on, or just hard. The last 3 times it has been this way. I hope it gets fixed bc I want all things Caramel! Still my go to for frozen treats bc of course there are tons of other amazing options to choose from!
Atmosphere: 3
Food: 3
Service: 3
Sorry Dairy Queen, but I'm now hooked on frozen custard. Omg this stuff is dynamite. There's ice cream and there is custard, very great taste and consistent. Whits never fails to take care of that frozen desert craving.
I checked the hours online that this whits in heath closed at 9pm. I went to this location at 8:30 and the staff had already mopped the floor and put up the chairs, which I could understand. When we went to the counter, one of the employees was rude and said to me “we’re actually closed, we just forgot to turn the sign off and lock the door. All you can order is what’s in our case”. If the location was closing at 8:30, it should say that online and on the door. I can understand pre-closing procedures for restaurants that are slow and require more to shutdown. For a store that mainly works with ice cream, I would think it would make sense for them to keep that portion of the restaurant open and operating until it is actually closing time. Will not be coming back to this location since obviously their hours of operation mean nothing.
Atmosphere: 1
Food: 1
Service: 1
Store is in a strip mall. Indoor and outdoor seating. Don’t have everything they advertise.
Rich & creamy. Costs slightly more than other places, but Whit's quality, flavor, & consistency are the best.
Always at least a good experience and usually an excellent experience. Prices are very reasonable and the staff are always nice and usually are above and beyond just nice. Highly recommend.
We came with a large group of kids. They didn't seem overwhelmed or frustrated. They were kind and quick. Of course it was also delicious
Custard was very smooth. Our server, Landon, was pleasant and helpful.
Had a couple pre-packaged vegan options. Although the label stated made with oatmilk, the ingredients stated made with coconut milk, which they definitely were. They were ok but one had to be warmed up in the microwave at the store. Glad I tried it and glad they had vegan options.
Restaurantji Recommends
Fast service even though we had 9 in our group. Delicious too!
A lot of people do not know the difference between ice cream and frozen custard. The difference is one ingredient- the eggs. It is a similar recipe that most people used to make homemade ice cream growing up. Remember the ice and the salt. It’s why people say it tastes homemade. Its richer and thicker. The machines process the mixture differently and it comes out in a rectangular shape into the bucket that holds the ice cream. With Whitts they use fresh ingredients and have perfected creative recipes that make us so good. They have a flavor of the month that is always worth trying. Be careful if you go late in the day as they are known to run out of the flavor of the day. This is about the best custard I’ve had outside of Abbots in Rochester NY.
Not enough seating. I found the menu difficult to comprehend. This was my first visit and I'm from out of town. The custard was very good and the prices were reasonable.
Best Whit's there is! The people working there are always nice, and the ice cream is always spot on!
They advertised that they had non dairy and they did not. Worked out. We went next door and got food.