Had to wait for 5 min for food.Sandwich. WarmFrys cold. Not warm whatsoever everCheddar cup, cold also. No heat at all.Too worried about cleaning for night over an hour before close
BreAnna Chmielewski
Convenient the app works enough to take my money. But somehow lost my order in the system. Now I have to fight with the bank to get my money back and hope they don’t just say they gave me my order when I left empty handed and went somewhere else. Maybe they should just rid the app because it’s always a problem somehow. Employees seemed clueless and total waste of time.
Atmosphere: 1
Food: 1
Service: 1
Vikki Carroll
Had the crispy fish sandwich and fries and a drink. The drink was good, the fries were over done and cold. The sandwich was awful. I couldn't find the fish. I won't eat there again.
Atmosphere: 2
Food: 1
Service: 3
Howard Lee
a good fix for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Sandwich, Fries
Adam Hook (Uber)
that French dip sandwich
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: French Dip
paul chajkowski
Went for the Good Burger 2 meal, got great service, and excellent meal. Bit pricey $13.69 for the medium, but overall it was an excellent meal and great service.
Service: 5
Kyle Burkhart
This review is for my experience on 11/2/23 at 2:30 pm with the manager in the drive through named Ray. I ordered my food using the official Arby's app and headed to the store. When I got there I went through the drive through and gave my name (just like I have done at any other fast food restaurant who has their own app for ordering). Ray the Manager was working the drive through and was really confused about an online order and said they didn't have it. I checked the app and it was confirmed at the Hilliard Rome store, the money had been charged to my bank account and I had a confirmation email. Ray said "I'm not sure what to tell you" and I said I can pull forward to the window to show him the app confirmation and that I was charged and he said "I don't know how the app works you can pull to the window if you want I guess" When I got to the window I showed him all of the confirmation items I had and he said again it was a 3rd party app (I said this is the official Arby's app from your company) and he said to hit in the app "have a question" I showed him when I do that it brings up the store's phone number and he said "you can call it if you want" I said "is this not your store phone number? why would I call this number when I am talking to the manager right now at the window?" I then told him we have to find a solution and I can't be the only customer that has had an issue like this before and what is their training/solution when this happens. Ray the MANAGER still had no answer besides I'm not sure then he walked away from me and called someone. After waiting 2-3 more minuets in the drive through he said they did have my order. Overall, I understand things can be delayed or glitch but the Manager should have a solution based mentality and say something like "ok when these things happen it usually takes a few minuets pull forward or come in and we will see if the order comes through and if not you should call xyz or do xyz." To treat the customer as the problem and offer no solutions for a purchase made is wild to me. Ray the Manager needs to be more informed so he can also arm his employees with solutions when these things happen as well. I'm sending this feedback to corporate as well.
Atmosphere: 1
Food: 1
Service: 1
Kyle B.
This review is for my experience on 11/2/23 at 2:30 pm with the manager in the drive through named Ray. I ordered my food using the official Arby's app and headed to the store. When I got there I went through the drive through and gave my name (just like I have done at any other fast food restaurant who has their own app for ordering). Ray the Manager was working the drive through and was really confused about an online order and said they didn't have it. I checked the app and it was confirmed at the Hilliard Rome store, the money had been charged to my bank account and I had a confirmation email. Ray said "I'm not sure what to tell you" and I said I can pull forward to the window to show him the app confirmation and that I was charged and he said "I don't know how the app works you can pull to the window if you want I guess" When I got to the window I showed him all of the confirmation items I had and he said again it was a 3rd party app (I said this is the official Arby's app from your company) and he said to hit in the app "have a question" I showed him when I do that it brings up the store's phone number and he said "you can call it if you want" I said "is this not your store phone number? why would I call this number when I am talking to the manager right now at the window?" I then told him we have to find a solution and I can't be the only customer that has had an issue like this before and what is their training/solution when this happens. Ray the MANAGER still had no answer besides I'm not sure then he walked away from me and called someone. After waiting 2-3 more minuets in the drive through he said they did have my order. Overall, I understand things can be delayed or glitch but the Manager should have a solution based mentality and say something like "ok when these things happen it usually takes a few minuets pull forward or come in and we will see if the order comes through and if not you should call xyz or do xyz." To treat the customer as the problem and offer no solutions for a purchase made is wild to me. Ray the Manager needs to be more informed so he can also arm his employees with solutions when these things happen as well. I'm sending this feedback to corporate as well.
Steve Hiett
Got the "Philly"...good sandwich but really quite different from what you would expect...grab extra napkins!
We ordered our carry out dinners thru the drive thru. When we got home and checked our order and what we received and realized we ordered 4 turnovers and only received 3, we were missing a cherry ? turnover. When we got done eating we tried to call numerous times the phone only rang no answer. We kept calling periodically throughout the evening but no one ever answered. We’re so disappointed. Attached is the copy of our receipt.
Service: 1
Jonathan Ro
Not hard to put sauces in whenever the person asks me in the window for sauces
Atmosphere: 3
Food: 4
Service: 1
Jane Jing
Love the curly fries. We prefer a little dry patty and Arby’s burger is perfect for us. The Buffalo sauce for my chicken nuggets is perfect too.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries
Brandi Rauch
Great location, service and food! So clean. Surrounded by a ton of businesses.
Brandi R
Great location, service and food! So clean. Surrounded by a ton of businesses.
This is one of the best Arby's in the area. Friendly staff and good food. It's a nice change that they have at least 3 diet sodas to choose from.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sauce, Roast Beef, Fries, Reuben
Had to wait for 5 min for food.Sandwich. WarmFrys cold. Not warm whatsoever everCheddar cup, cold also. No heat at all.Too worried about cleaning for night over an hour before close
Convenient the app works enough to take my money. But somehow lost my order in the system. Now I have to fight with the bank to get my money back and hope they don’t just say they gave me my order when I left empty handed and went somewhere else. Maybe they should just rid the app because it’s always a problem somehow. Employees seemed clueless and total waste of time.
Atmosphere: 1
Food: 1
Service: 1
Had the crispy fish sandwich and fries and a drink. The drink was good, the fries were over done and cold. The sandwich was awful. I couldn't find the fish. I won't eat there again.
Atmosphere: 2
Food: 1
Service: 3
a good fix for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Sandwich, Fries
that French dip sandwich
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: French Dip
Went for the Good Burger 2 meal, got great service, and excellent meal. Bit pricey $13.69 for the medium, but overall it was an excellent meal and great service.
Service: 5
This review is for my experience on 11/2/23 at 2:30 pm with the manager in the drive through named Ray. I ordered my food using the official Arby's app and headed to the store. When I got there I went through the drive through and gave my name (just like I have done at any other fast food restaurant who has their own app for ordering). Ray the Manager was working the drive through and was really confused about an online order and said they didn't have it. I checked the app and it was confirmed at the Hilliard Rome store, the money had been charged to my bank account and I had a confirmation email. Ray said "I'm not sure what to tell you" and I said I can pull forward to the window to show him the app confirmation and that I was charged and he said "I don't know how the app works you can pull to the window if you want I guess" When I got to the window I showed him all of the confirmation items I had and he said again it was a 3rd party app (I said this is the official Arby's app from your company) and he said to hit in the app "have a question" I showed him when I do that it brings up the store's phone number and he said "you can call it if you want" I said "is this not your store phone number? why would I call this number when I am talking to the manager right now at the window?" I then told him we have to find a solution and I can't be the only customer that has had an issue like this before and what is their training/solution when this happens. Ray the MANAGER still had no answer besides I'm not sure then he walked away from me and called someone. After waiting 2-3 more minuets in the drive through he said they did have my order. Overall, I understand things can be delayed or glitch but the Manager should have a solution based mentality and say something like "ok when these things happen it usually takes a few minuets pull forward or come in and we will see if the order comes through and if not you should call xyz or do xyz." To treat the customer as the problem and offer no solutions for a purchase made is wild to me. Ray the Manager needs to be more informed so he can also arm his employees with solutions when these things happen as well. I'm sending this feedback to corporate as well.
Atmosphere: 1
Food: 1
Service: 1
This review is for my experience on 11/2/23 at 2:30 pm with the manager in the drive through named Ray. I ordered my food using the official Arby's app and headed to the store. When I got there I went through the drive through and gave my name (just like I have done at any other fast food restaurant who has their own app for ordering). Ray the Manager was working the drive through and was really confused about an online order and said they didn't have it. I checked the app and it was confirmed at the Hilliard Rome store, the money had been charged to my bank account and I had a confirmation email. Ray said "I'm not sure what to tell you" and I said I can pull forward to the window to show him the app confirmation and that I was charged and he said "I don't know how the app works you can pull to the window if you want I guess" When I got to the window I showed him all of the confirmation items I had and he said again it was a 3rd party app (I said this is the official Arby's app from your company) and he said to hit in the app "have a question" I showed him when I do that it brings up the store's phone number and he said "you can call it if you want" I said "is this not your store phone number? why would I call this number when I am talking to the manager right now at the window?" I then told him we have to find a solution and I can't be the only customer that has had an issue like this before and what is their training/solution when this happens. Ray the MANAGER still had no answer besides I'm not sure then he walked away from me and called someone. After waiting 2-3 more minuets in the drive through he said they did have my order. Overall, I understand things can be delayed or glitch but the Manager should have a solution based mentality and say something like "ok when these things happen it usually takes a few minuets pull forward or come in and we will see if the order comes through and if not you should call xyz or do xyz." To treat the customer as the problem and offer no solutions for a purchase made is wild to me. Ray the Manager needs to be more informed so he can also arm his employees with solutions when these things happen as well. I'm sending this feedback to corporate as well.
Got the "Philly"...good sandwich but really quite different from what you would expect...grab extra napkins!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
We ordered our carry out dinners thru the drive thru. When we got home and checked our order and what we received and realized we ordered 4 turnovers and only received 3, we were missing a cherry ? turnover. When we got done eating we tried to call numerous times the phone only rang no answer. We kept calling periodically throughout the evening but no one ever answered. We’re so disappointed. Attached is the copy of our receipt.
Service: 1
Not hard to put sauces in whenever the person asks me in the window for sauces
Atmosphere: 3
Food: 4
Service: 1
Love the curly fries. We prefer a little dry patty and Arby’s burger is perfect for us. The Buffalo sauce for my chicken nuggets is perfect too.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries
Great location, service and food! So clean. Surrounded by a ton of businesses.
Great location, service and food! So clean. Surrounded by a ton of businesses.
Atmosphere: 5
Food: 5
Service: 5