Pizza Hut

632 N Memorial Dr, Lancaster
(740) 653-3050

Recent Reviews

Nikki Prickett

Food is good. But every time we order curbside, we push the button to say we’re there and no one ever comes out. We’re out there waiting 15-20+ minutes every single time until we give in and go get it ourselves.I was told today “we’re trying to get away from curbside” - if that’s the case, take it off the website. It’s frustrating to get kids out of the car when you’re not expecting to, and it’s just for a minute.

Atmosphere: 1

Food: 4

Service: 1

Kaley Le

Pizza was a couple minutes late but o so worth it! The crust was perfectly golden with the perfect amount of topping!

Atmosphere: 5

Food: 5

Service: 5

misskaylee bugs

The service at this location is so spotty. Sometimes I come in and they usually have one person that is incredible running the entire store or I get a ton of attitude. I had previously ordered from this location, and I got two large pizzas but was given two medium pizzas. I didn't realize until I got home and gave them a call. They told me they had "ran out" of the large pan pizzas so they could only give me the medium pan pizzas. They told me that they thought they had told someone to call me, but they told me they would add a $15 credit to my account for my future order to make up for the price difference. I confirmed that the credit would be added to my account and the gentleman confirmed. I kept the email confirmation and went about my business.Well, today I wanted to cash in my $15 credit. The young kid that answered the phone told me that there was no credit tied to my account. I asked for his manager. I was immediately greeted with a passive aggressive tone from a female manager on the phone. She kept reiterating to me that I did not have credit. I pulled up the confirmation email and told her the date of the order. Suddenly, she was able to pull up the credit that was on my account after giving me sass about it.I get there and the female manager in question was there. She plopped my pizza on the counter and said "you're good to go." Not making eye contact with me. The young man behind the counter looked confused like she was telling him to go home for the day. She then said again but actually looked at me this time, "you're good to go." I just thought that wasn't how a manager should talk to a customer.I was not being rude on the phone, I just wanted my money like anyone else would. I should've just asked for my money back entirely the first time. Anyway, this will probably be the last time I come to this location.

Atmosphere: 2

Food: 2

Service: 2

Kevin B

Went to pick up the order and they didn't have it (online order), apparently they gave it to another customer. We already paid it for it, so we waited, and they still wouldn't push our order through. This place is a joke, a bunch of high school dropouts making mediocre pizza. Pizza Hut used to be good, what a shame.

Atmosphere: 1

Food: 1

Service: 1

Thrown AndSewn

Have been consistently ordering from this location for delivery via either Grubhub or DoorDash. Last two orders have been horribly underbaked. The large Supreme pan crust tonight was practically raw dough in the center. I love the taste of Pizza Hut but with food this bad, we won't be re-ordering.

Food: 2

Paul Arthur

They get to u when hey got off there

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Apple Pie Dessert Pizza

Country Boy

I ordered online, food was done within 15 minutes and it was a large order, when I went inside to pick up, staff was very friendly and helpful, and the restaurant was so nice and clean inside! One of the cleanest dining rooms I've saw in a restaurant in years!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Breadsticks, Cheese Pizza

KC

My wife and I had a classic pepperoni and cheese pan pizza. It was very good! Love the crust!

Atmosphere: 5

Food: 5

Service: 5

brian kittle

I order here periodically while I'm at work all morning and afternoon and it's omost always here be for the time it says which isn't long anyways and it's good and fresh!! Love

Atmosphere: 5

Food: 5

Service: 5

Clifford Moran jr

Was clean service was ok .waitress was not

Atmosphere: 1

Food: 4

Service: 5

Recommended dishes: 14 Pepperoni Lover's Pizza, Breadsticks

Alysen Milbaugh

They're always

Food: 5

Service: 5

Ricky Bobby

The employees are very friendly and helpful. The service was great and the food tasted good but for whatever reason the damn cheese traveled to the middle of the pizza and left a 3 inch area around the crust where the toppings and sauce stayed put but the cheese didn't. Weird as hell. The $7 deals are where it's at though. Can feed 2-4 people for $14

Atmosphere: 5

Food: 3

Service: 5

Sarah Red

I gave them a pre tip and got the worst pizza I have ever had. Had DD deliver two weeks ago and it was great. What happened? My Mom always steer away from hire signs, but this? What is wrong with people now a days?Vegetarian options: They hardly put mushroom not at all one one side.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pepperoni Pizza

caitlin doss

Absolutely horrible. About two months ago was the first time we ordered after not eating there for about two years, they took two hours to get us our food when our estimated delivery was 40-50 minutes. That’s fine, whatever. Gave them another chance tonight and they gave us the wrong food when we paid extra to upgrade our breadsticks to cheese sticks. Tried calling and I got put on hold for over 10 minutes. Hung up, tried calling again, waited another 10 minutes. Hung up, called and told them I wanted to talk to the manager. They put me on hold for over 10 minutes again.edit: finally got ahold of a manager and he was super apologetic and game us a credit to our account due to no drivers being available, super nice guy but ridiculous whoever packed our food completely ignored what we paid extra for.

Service: 1

Hannah Bishop

Absolutely worst Pizza Hut. I’ve ordered from there very frequently and EVERY single time, they miss an item or mess the pizza up. I ordered extra bbq sauce and there is hardly any sauce on our pizza. Was delivered via DoorDash and forgot our drinks. When I tried to call back in they answer and place you on hold without even letting you talk. Over and over again for 15 minutes, re putting me on hold. And then hangs up. Unprofessional, and never have any delivery drivers. Always using door dash.

Atmosphere: 1

Food: 1

Service: 1

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