My sister and I had placed an order slightly after 11 after Google stated they operated until 12:30. However they only operate til 12. Nonetheless our order was still processed online and the money was taken out. Upon arrival our vehicle and another sat in the parking lot before closing time and they canceled both our order and the other person and when we called the gentleman working was extremely rude and not helpful whatsoever.
Food: 3
Service: 1
Samantha Strzelecki
Very rude, cancelled my order prior to closing then locks the door and proceeds to tell me that he canceled my order and that we are closed. Has not refunded my money of my cancelled order and when I called to get refunded told already done and refused a manger or corporate number!
Atmosphere: 1
Service: 1
Jose Macho
Food is always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italiano, Pizza
Vickie Plas
Ordered and wanted EXTRA EXTRA Sauce was tolled would also put a side cup of sauce. Pizza came quickly BONE DRY and NO side cup. Hmmm Called they sent another pizza quickly with more sauce than first BUT NO SIDE CUP . Honestly NO more Marcos ..Happened last time but let it go.. Pizza is not cheap and as I ran a business A HAPPY CUSTOMER IS A REPEAT CUSTOMER.
Food: 1
Fantasia James
The lady whom was working today Sunday 2/4/2024 @11:30 am was phenomenal she was very professional and very kind amazing young lady, but for the tall guy with they glasses to come and be rude to her as he did because she made a simple mistake made me mad as ever she was alone working lunch and he came in late and was being rude because the store was not up to his standard ?!.?! Excuse me sir if you were on time to work and did your job as ASM I believe is what he said you wouldn’t have to come in and not be set up for lunch .! Anyone in food knows it’s called prep for a reason to be prepared for the service day and have items ready at hand . But he was so rude and disrespectful to this young lady when it was actually his fault.!
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Dippers, Breadsticks
Tamara Kissel
Nicole and Kayla were great! Customer service perfect.
Nicole and Kayla, TOP TIER. Made my experience 10/10. Poppin customer care. Couldn’t ask for better. Let me tell you, they need a RAISE.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Chicken Dippers
ishmael
This place is the absolute biggest headache to order from. Ordered an Xlarge 12 cut pizza with three crust toppers and extra cups of dipping ranch on the side. recieved a large 8 cut pizza, with no crust toppers, no dipping sauce. Meaning they did not give me ANYTHING that i actually ordered. called the store to see how this can be fixed and Waited on hold for 25 minutes without getting to speak to a person until i just gave up. After continously bad service, i will never order from marcos again. No wonder why it has such terrible reviews.
Atmosphere: 2
Food: 1
Service: 1
Elizabeth Pineiro
Consistently incorrect orders. RUDE customer service. Phone wait times are outrageous (20+ mins). Staff does not rectify issues when brought to their attention. Closed when store hours say open. Will not be ordering from marcos again. This place is in shambles.
Atmosphere: 1
Food: 1
Service: 1
Louis Bernard
Swear they made my $16.20 pizza next to the toppings. Also ignored request to swap ranch for marinara sauce.
The Sausage Magnifico with no Sausage!!!!!!!! Today is 12/18/2023 I just had the worse experience at This Marco's Pizza ever and this will be my last order at this particular location. I have had wrong orders in the past and they have always made up for it, but today I ordered a "Sausage Magnifico". After I brought home the pizza, I noticed there was no Sausage in it (how ironic is that!!). I called the store and explained this to the person that answered the phone. He did NOT apologize and just told me to take the pizza back and that I could wait for another pizza to be made with sausage. I asked if there was anything else he could do for the inconvenience, he sounded very agitated and said "you could bring the pizza back and I will refund your money" I asked him if he could give me some kind of discount. He said there was nothing else he could do for me and that he wasn't giving me a free pizza take it or leave it. I told him that I didn't want a free pizza and could I speak to the Manager. He said he was the assistant Manager. I was in shock as to how unprofessional, unapologetic and unwilling to even try to make anything right for the customer. This has been the worse customer service the I have received and will not order from there again. Customer Service is Everything!!!!
Stephen Luce
wrong address twice..asked if they can break 100 bill..they said it would be put on ticket..wasnt..and they told me the drivers dont carry change after they got here an hr late..end result they took pizza back..worst service ive been a part
Food: 4
Service: 1
Recommended dishes: Pizza
Michael Criss
Been ordering for this location for years without any issues. Food is always hot and fresh!
Atmosphere: 5
Food: 5
Service: 5
Jolina
Very sad for an assistant manager to have such a bad attitude on the phone very dry and quick .Could not order double extra cheese to my pizza, could not order extra croutons to my Caesar salad, than asked his name ? he asked why do you need my name ? I replied, in case I need to talk to your manager.He said, I'm the assistant manager.I sarcastic said, oh wow you have great customer service. He said thanks your order will be 30 - 35 minutes.Did not even ask how I was paying.Quick to hang up.I hurried and said I will pay cashHe said ok byeVery sad assistant manager is that way with customers who keep the door open for business without us a business is nothingWith customer service, and food qualityIs what brings back customers.Today is December 5 at 5:49 pmOrder was placed.Large pepperoni pizza, Caesar salad w/ 2 liter Starry
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Pizza
Brian Albino
Easily the worst Marco's Pizza in Lorain County. It just speaks for itself. Very disrespectful to us DoorDashers. ??
My sister and I had placed an order slightly after 11 after Google stated they operated until 12:30. However they only operate til 12. Nonetheless our order was still processed online and the money was taken out. Upon arrival our vehicle and another sat in the parking lot before closing time and they canceled both our order and the other person and when we called the gentleman working was extremely rude and not helpful whatsoever.
Food: 3
Service: 1
Very rude, cancelled my order prior to closing then locks the door and proceeds to tell me that he canceled my order and that we are closed. Has not refunded my money of my cancelled order and when I called to get refunded told already done and refused a manger or corporate number!
Atmosphere: 1
Service: 1
Food is always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italiano, Pizza
Ordered and wanted EXTRA EXTRA Sauce was tolled would also put a side cup of sauce. Pizza came quickly BONE DRY and NO side cup. Hmmm Called they sent another pizza quickly with more sauce than first BUT NO SIDE CUP . Honestly NO more Marcos ..Happened last time but let it go.. Pizza is not cheap and as I ran a business A HAPPY CUSTOMER IS A REPEAT CUSTOMER.
Food: 1
The lady whom was working today Sunday 2/4/2024 @11:30 am was phenomenal she was very professional and very kind amazing young lady, but for the tall guy with they glasses to come and be rude to her as he did because she made a simple mistake made me mad as ever she was alone working lunch and he came in late and was being rude because the store was not up to his standard ?!.?! Excuse me sir if you were on time to work and did your job as ASM I believe is what he said you wouldn’t have to come in and not be set up for lunch .! Anyone in food knows it’s called prep for a reason to be prepared for the service day and have items ready at hand . But he was so rude and disrespectful to this young lady when it was actually his fault.!
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Dippers, Breadsticks
Nicole and Kayla were great! Customer service perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Club, Breadsticks, Pepperoni Magnifico
Nicole and Kayla, TOP TIER. Made my experience 10/10. Poppin customer care. Couldn’t ask for better. Let me tell you, they need a RAISE.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Chicken Dippers
This place is the absolute biggest headache to order from. Ordered an Xlarge 12 cut pizza with three crust toppers and extra cups of dipping ranch on the side. recieved a large 8 cut pizza, with no crust toppers, no dipping sauce. Meaning they did not give me ANYTHING that i actually ordered. called the store to see how this can be fixed and Waited on hold for 25 minutes without getting to speak to a person until i just gave up. After continously bad service, i will never order from marcos again. No wonder why it has such terrible reviews.
Atmosphere: 2
Food: 1
Service: 1
Consistently incorrect orders. RUDE customer service. Phone wait times are outrageous (20+ mins). Staff does not rectify issues when brought to their attention. Closed when store hours say open. Will not be ordering from marcos again. This place is in shambles.
Atmosphere: 1
Food: 1
Service: 1
Swear they made my $16.20 pizza next to the toppings. Also ignored request to swap ranch for marinara sauce.
Food: 1
Restaurantji Recommends
The Sausage Magnifico with no Sausage!!!!!!!! Today is 12/18/2023 I just had the worse experience at This Marco's Pizza ever and this will be my last order at this particular location. I have had wrong orders in the past and they have always made up for it, but today I ordered a "Sausage Magnifico". After I brought home the pizza, I noticed there was no Sausage in it (how ironic is that!!). I called the store and explained this to the person that answered the phone. He did NOT apologize and just told me to take the pizza back and that I could wait for another pizza to be made with sausage. I asked if there was anything else he could do for the inconvenience, he sounded very agitated and said "you could bring the pizza back and I will refund your money" I asked him if he could give me some kind of discount. He said there was nothing else he could do for me and that he wasn't giving me a free pizza take it or leave it. I told him that I didn't want a free pizza and could I speak to the Manager. He said he was the assistant Manager. I was in shock as to how unprofessional, unapologetic and unwilling to even try to make anything right for the customer. This has been the worse customer service the I have received and will not order from there again. Customer Service is Everything!!!!
wrong address twice..asked if they can break 100 bill..they said it would be put on ticket..wasnt..and they told me the drivers dont carry change after they got here an hr late..end result they took pizza back..worst service ive been a part
Food: 4
Service: 1
Recommended dishes: Pizza
Been ordering for this location for years without any issues. Food is always hot and fresh!
Atmosphere: 5
Food: 5
Service: 5
Very sad for an assistant manager to have such a bad attitude on the phone very dry and quick .Could not order double extra cheese to my pizza, could not order extra croutons to my Caesar salad, than asked his name ? he asked why do you need my name ? I replied, in case I need to talk to your manager.He said, I'm the assistant manager.I sarcastic said, oh wow you have great customer service. He said thanks your order will be 30 - 35 minutes.Did not even ask how I was paying.Quick to hang up.I hurried and said I will pay cashHe said ok byeVery sad assistant manager is that way with customers who keep the door open for business without us a business is nothingWith customer service, and food qualityIs what brings back customers.Today is December 5 at 5:49 pmOrder was placed.Large pepperoni pizza, Caesar salad w/ 2 liter Starry
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Pizza
Easily the worst Marco's Pizza in Lorain County. It just speaks for itself. Very disrespectful to us DoorDashers. ??