The staff are all friendly and helpful. Never crowded. Easy to get in and out. I love being able to pick up my prescriptions out of state Krogers when I'm traveling.
The lady at the customer service desk Judy isnt very customer service-y. I walk up to her and it already seemed to have inconvenienced her. then she is looking through my receipt claiming she can't find the item to circle it and said it in a tone that made me feel like it was my fault - like i had never bought them in the first place. I told her the price and what it would be listed under and she didnt respond so i asked if she had checked the bottom because i had it folded in half and she was like "YOU WATCHED ME CHECK IT DUH ITS NOT HERE". who knows what wouldve happened after that if she didnt then look down and say oh there it is. then she didnt even refund me for the second item so I asked if she wasnt able to. again, "YEAH I DID DID YOU NOT LOOK?" and scoffed at me. she hadn't. so dont act like I'm wrong before you even hear my perspective Judy. On top of that she wasn't very pleasant to the shy new employee that had just arrived for his shift and I wouldn't be surprised if he doesn't last long poor thing.
Nancy G.
Love this location, it is ALWAYS spotless and the BEST produce section every single day! The staff here are pretty great too.
Richard P.
This is the worst Kroger store I believe I've ever been in. It is very close to my house is the only reason I even go there at all. They never have enough staff. I waited at the deli today for 15 minutes before I left because only 1 guy working there doing the best he could do. While waiting at the deli I watched 4 customers walk up to buy chicken from their Bistro counter, and then wait only to finally walk away. I bet they waste a lot of food in that area. I mean if you make a blue ton of it but never sell it because there is no employee there to sell it, then you know they are throwing it away. I'm not sure if a management issue or they just have trouble getting employees. But I for would close that area down if I had no one to man it. It would be better than making your customers angry. My advice if you live in Loveland just go to the old one on Loveland Madeira it doesn't have as much but they are always friendly and able to help
Fran C.
The pickup service is horrible, lines for 1.5 hours , only a few workers. Do not accept so many orders !!
Beerman B.
This is quite possibly the worst grocery chain in America. I seem to get screwed by this store every way possible, from the Deli to the gas pump. This store makes the drive to Jungle Jim's easier every week. The quality and freshness of fruits and vegetables has never been able to match Jungle Jim. The way they rig and change prices you always get the short ended. The folks working there are veery nice, it's the company that treats its customers poorly. Can't wait for a competitor to run them out of business.
Amy Werner Cary
I've had to return meat purchased from the Kroger on Branch Hill several times. It's been in date (not expired) but when you open the package it's obviously ruined. I think they need to check their storage practices.
Ryan Lohmann
Horrible service and not what it use to be. Waited an hour and a half past the scheduled time at clicklist to pick up our order!! No explanation given kids just didn't care
Bridget Douglas
Disappointed :( Ordered a MARBLE cake for my moms birthday and was given a cake that had chocolate on the bottom and vanilla on the top... cake was lopsided, border was not as I ordered online, & handwriting on it was smeared. Won't order through Kroger again.
Great produce, Including organic. Large selection of beers. Excellent pharmacy staff with great service
Megan Nagel
Great salad and soup bar! Clean store, everything was well organized and stocked.
Dottie Cantrell- Rhodes
Location is very good store clean. Staff friendly and helpful.
Melissa Duncan Morganthaler
I struggle with most of your package clerks and the way they bag groceries. Came in today with 4 reusable Kroger bags and all my groceries were stuffed into 2 bags. I'm even that person who loads my items onto the belt, with cold items together, bread together etc.... That's how they should be packed. Why do my bananas consistently end up with my milk???? Bread in with other heavy items that smush it. I actually stopped before going to my car to re-bag my items. What's up with this??????
Jamie W.
This is my local Kroger. I am finally getting used to the remodel. I see the food (category) adjacencies on the shelves and it IS a logical shopping flow. The produce selection is always fresh. I've even picked up "marked down" produce that was perfectly fine. The remainder of the store either excels or could improve. I find that the selection in certain departments is too limited. For example, fresh juice is dominated by OJ and there is only one SKU of grapefruit juice (private label). Certain flavors of canned sodas are consistently out-of-stock and IMO space should be given to those items over slower moving flavors. I would LOVE if they would add the Scan-Bag-Go to this store. I've used the Clicklist one time and have not used it since. Speaking of Clicklist, the CL carts in the aisles with all the regular shoppers and the people stocking the shelves can be a total cluster. Maneuverability is difficult and I have seen alot of frustrated shoppers. My husband and I have enjoyed a fire roasted pizza and craft beer at the store. I think that adding a seating area could be a big win for this store since there are so few places to eat in the area.
The staff are all friendly and helpful. Never crowded. Easy to get in and out. I love being able to pick up my prescriptions out of state Krogers when I'm traveling.
#promowork #promolife #a2zpromos #sampling #offpremise #tasting
The lady at the customer service desk Judy isnt very customer service-y. I walk up to her and it already seemed to have inconvenienced her. then she is looking through my receipt claiming she can't find the item to circle it and said it in a tone that made me feel like it was my fault - like i had never bought them in the first place. I told her the price and what it would be listed under and she didnt respond so i asked if she had checked the bottom because i had it folded in half and she was like "YOU WATCHED ME CHECK IT DUH ITS NOT HERE". who knows what wouldve happened after that if she didnt then look down and say oh there it is. then she didnt even refund me for the second item so I asked if she wasnt able to. again, "YEAH I DID DID YOU NOT LOOK?" and scoffed at me. she hadn't. so dont act like I'm wrong before you even hear my perspective Judy. On top of that she wasn't very pleasant to the shy new employee that had just arrived for his shift and I wouldn't be surprised if he doesn't last long poor thing.
Love this location, it is ALWAYS spotless and the BEST produce section every single day! The staff here are pretty great too.
This is the worst Kroger store I believe I've ever been in. It is very close to my house is the only reason I even go there at all. They never have enough staff. I waited at the deli today for 15 minutes before I left because only 1 guy working there doing the best he could do. While waiting at the deli I watched 4 customers walk up to buy chicken from their Bistro counter, and then wait only to finally walk away. I bet they waste a lot of food in that area. I mean if you make a blue ton of it but never sell it because there is no employee there to sell it, then you know they are throwing it away. I'm not sure if a management issue or they just have trouble getting employees. But I for would close that area down if I had no one to man it. It would be better than making your customers angry. My advice if you live in Loveland just go to the old one on Loveland Madeira it doesn't have as much but they are always friendly and able to help
The pickup service is horrible, lines for 1.5 hours , only a few workers. Do not accept so many orders !!
This is quite possibly the worst grocery chain in America. I seem to get screwed by this store every way possible, from the Deli to the gas pump. This store makes the drive to Jungle Jim's easier every week. The quality and freshness of fruits and vegetables has never been able to match Jungle Jim. The way they rig and change prices you always get the short ended. The folks working there are veery nice, it's the company that treats its customers poorly. Can't wait for a competitor to run them out of business.
I've had to return meat purchased from the Kroger on Branch Hill several times. It's been in date (not expired) but when you open the package it's obviously ruined. I think they need to check their storage practices.
Horrible service and not what it use to be. Waited an hour and a half past the scheduled time at clicklist to pick up our order!! No explanation given kids just didn't care
Disappointed :( Ordered a MARBLE cake for my moms birthday and was given a cake that had chocolate on the bottom and vanilla on the top... cake was lopsided, border was not as I ordered online, & handwriting on it was smeared. Won't order through Kroger again.
Restaurantji Recommends
Great produce, Including organic. Large selection of beers. Excellent pharmacy staff with great service
Great salad and soup bar! Clean store, everything was well organized and stocked.
Location is very good store clean. Staff friendly and helpful.
I struggle with most of your package clerks and the way they bag groceries. Came in today with 4 reusable Kroger bags and all my groceries were stuffed into 2 bags. I'm even that person who loads my items onto the belt, with cold items together, bread together etc.... That's how they should be packed. Why do my bananas consistently end up with my milk???? Bread in with other heavy items that smush it. I actually stopped before going to my car to re-bag my items. What's up with this??????
This is my local Kroger. I am finally getting used to the remodel. I see the food (category) adjacencies on the shelves and it IS a logical shopping flow. The produce selection is always fresh. I've even picked up "marked down" produce that was perfectly fine. The remainder of the store either excels or could improve. I find that the selection in certain departments is too limited. For example, fresh juice is dominated by OJ and there is only one SKU of grapefruit juice (private label). Certain flavors of canned sodas are consistently out-of-stock and IMO space should be given to those items over slower moving flavors. I would LOVE if they would add the Scan-Bag-Go to this store. I've used the Clicklist one time and have not used it since. Speaking of Clicklist, the CL carts in the aisles with all the regular shoppers and the people stocking the shelves can be a total cluster. Maneuverability is difficult and I have seen alot of frustrated shoppers. My husband and I have enjoyed a fire roasted pizza and craft beer at the store. I think that adding a seating area could be a big win for this store since there are so few places to eat in the area.