Went there on Saturday afternoon and ordered a chicken Philly with extra mushrooms onions and mayo. Once I left the store I looked over the receipt and it stated chicken onion and mayo and no mushrooms. I took it back and asked if they could remake it the way I had requested. I handed the sandwich to the manager at the cash register. He scolded me asking how did I know there were no mushrooms if I had not opened the sandwich. I told him the receipt did not have mushrooms on it. The manager opened the sandwich at the register and ran his fingers through the sandwich while saying there are mushrooms on it. I told him I ordered it with extra mushrooms. He said there were mushrooms on it. He was so nasty that I asked for my money back. He then apologized to the couple in line behind me for the wait. The manager never offered to remake the sandwich he only kept telling me there were mushrooms on it. I got my refund and went to the Penn station in mason. The Mason store made the sandwich that I wanted. Look at the picture of the receipts from each store.
Ray Mansell
Never had any problems with the Penn Station in Maineville. Have been ordering from them for many years - since they opened. The subs are always fresh and taste really good. Chicken Teriyaki with provolone is my favorite, but the steak and cheese is really good too. The fries are great. Their chocolate chunk cookies are really good. The lemonade is tart and sweet - I usually mix it with water because I typically don't do sugary drinks. Great place for some comfort food.
The sandwich and fries are excellent, but the staff is very friendly at this location.
Atmosphere: 5
Food: 5
Service: 5
John Weil
The sandwich and fries are excellent, but the staff is very friendly at this location.
Atmosphere: 5
Food: 5
Service: 5
Katie Ellis
I tried to ordered a LG cheesesteak half onion and mushroom and they told me they won't do that this is the only location that won't do that I am not buying two sandwiches just to get some with onion & mushroom I will definitely go to the other locations over this
Service: 2
Emily B
My favorite Penn Station around. It never disappoints!
Atmosphere: 5
Food: 5
Service: 3
Baybug2
The price was not terrible and the service was fast even though they were busy! Hubby liked the sub! Bread was fresh and similar to other sub shops.
Tried giving this place a chance again after multiple orders in the past being messed up. Of course, place an order online, showed up 10 mins after pick up, waited another 10 for order to be ready. The food is great, staff consistently sucks.
Mary Burnes
Bought food to take homeWhen I arrived home I opened the bag fries completely dumped on the bottom. One of the 2 sandwiches was open not wrapped also in the bottom of the bag. Been going here for years. I will not returnwasted money that I didn't have to waste.
Atmosphere: 5
Food: 1
Service: 1
joe pickle
Dined al fresco. Very nice and friendly service. Great sandwiches and the best french fries
Atmosphere: 5
Food: 5
Service: 5
willda rumpke
Whole place needs swept and cleaned. Not busy at 2:00 on a Sunday and 4 people working. Fries came out cold
Atmosphere: 4
Food: 4
Service: 5
Peyton M.
DELECTABLE sandwich!!! never gets old fr !! and the staff are so slay and friendly 10/10
Best Philly cheese steaks ever
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
They were so kind and friendly and the food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reuben
Great staff fresh food ?
Atmosphere: 5
Food: 5
Service: 5
Went there on Saturday afternoon and ordered a chicken Philly with extra mushrooms onions and mayo. Once I left the store I looked over the receipt and it stated chicken onion and mayo and no mushrooms. I took it back and asked if they could remake it the way I had requested. I handed the sandwich to the manager at the cash register. He scolded me asking how did I know there were no mushrooms if I had not opened the sandwich. I told him the receipt did not have mushrooms on it. The manager opened the sandwich at the register and ran his fingers through the sandwich while saying there are mushrooms on it. I told him I ordered it with extra mushrooms. He said there were mushrooms on it. He was so nasty that I asked for my money back. He then apologized to the couple in line behind me for the wait. The manager never offered to remake the sandwich he only kept telling me there were mushrooms on it. I got my refund and went to the Penn station in mason. The Mason store made the sandwich that I wanted. Look at the picture of the receipts from each store.
Never had any problems with the Penn Station in Maineville. Have been ordering from them for many years - since they opened. The subs are always fresh and taste really good. Chicken Teriyaki with provolone is my favorite, but the steak and cheese is really good too. The fries are great. Their chocolate chunk cookies are really good. The lemonade is tart and sweet - I usually mix it with water because I typically don't do sugary drinks. Great place for some comfort food.
Food: 5
Recommended dishes: Philly Cheesesteak, Sub, Fresh-Cut Fries, Chicken Teriyaki, Fresh Squeezed Lemonade
The sandwich and fries are excellent, but the staff is very friendly at this location.
Atmosphere: 5
Food: 5
Service: 5
The sandwich and fries are excellent, but the staff is very friendly at this location.
Atmosphere: 5
Food: 5
Service: 5
I tried to ordered a LG cheesesteak half onion and mushroom and they told me they won't do that this is the only location that won't do that I am not buying two sandwiches just to get some with onion & mushroom I will definitely go to the other locations over this
Service: 2
My favorite Penn Station around. It never disappoints!
Atmosphere: 5
Food: 5
Service: 3
The price was not terrible and the service was fast even though they were busy! Hubby liked the sub! Bread was fresh and similar to other sub shops.
Restaurantji Recommends
Tried giving this place a chance again after multiple orders in the past being messed up. Of course, place an order online, showed up 10 mins after pick up, waited another 10 for order to be ready. The food is great, staff consistently sucks.
Bought food to take homeWhen I arrived home I opened the bag fries completely dumped on the bottom. One of the 2 sandwiches was open not wrapped also in the bottom of the bag. Been going here for years. I will not returnwasted money that I didn't have to waste.
Atmosphere: 5
Food: 1
Service: 1
Dined al fresco. Very nice and friendly service. Great sandwiches and the best french fries
Atmosphere: 5
Food: 5
Service: 5
Whole place needs swept and cleaned. Not busy at 2:00 on a Sunday and 4 people working. Fries came out cold
Atmosphere: 4
Food: 4
Service: 5
DELECTABLE sandwich!!! never gets old fr !! and the staff are so slay and friendly 10/10