The atmosphere is not up to par. The shop looks dirty. I'm not saying it is.. just looks that way. I love Papa John's pizza from other towns, so I was pretty let down when I got my pizza from this one. Super greasy and the crust might as well been thin crust.
Atmosphere: 1
Food: 3
Service: 3
Chad Jarrett
I wish I could leave zero stars. The staff is unprofessional, rude and spend more time outside smoking than preparing food. Today the guy making the pizzas was doing so without gloves, handling money and other things the other employees were handing him without washing his hands. I won’t order from here ever again.
Atmosphere: 1
Food: 2
Service: 1
Forever a Herndon
My family and I ordered the new cuppy’roni pizza, Oreo bites and wings. The pizza looked as if it had been dropped when I first opened it. It was very greasy and the cheese was melting off the pizza. The Oreo bites were old and the wings were soggy. I called to speak to the manager and he not only was rude but he hung up on me. Worst experience ever and in my opinion he needs to be fired for how he treats his customers.
Atmosphere: 1
Food: 1
Service: 1
Hayden Campbell
Its a very hit or miss place. The food normally pretty good but the waits can be ridiculous. If they say 20 minutes then you should expect 40.
Atmosphere: 3
Food: 5
Service: 3
Jessica A
Drab environment. Lifeless bodies seemingly functioning on autopilot. While I've not had any negative interactions with anyone, I've also never seen anyone here even slightly smile, or seem happy to be there, EVER!!! NOT A SINGLE PERSON! This speaks LOUDLY on every aspect of management!!! So, for WHOEVER or WHATEVER aspect of management that's the head captain, GM, owner, whoever, PLEASE, DO BETTER! With many places paying >2X's min. wage, know that your employees have MANY choices these days. Give them a reason to want to be the face of your establishment and provide top notch service& products. Better quality &environment will likely result in greater revenue!
Atmosphere: 3
Food: 3
Service: 4
L Gardisser
I have been going to this location for years. The quality has become inconsistent and not of papa John’s standards. I’ve reached out to the location a couple times so this isn’t without private communication asking for it to get better. I do not eat dairy so that’s why the no cheese. Missing from the pic that I did order is pineapple. The crust didn’t even rise this time. I travel for work and this by far is one of the lowest quality locations. Please do something to make your quality of food better.
Food: 1
Roni
We ordered a stuffed crust garlic pizza with cheese and pepperoni and 2 orders of the calzone bits. Was told it be about 16 minutes. Get to Papa John's they haven't even got it in the oven yet. Was told it be other 15 minutes. So I wait. While waiting other lady walks in her ordered had to be remade due to forget to put cheese on her pizza. Why waiting we hear one the employee talking to other customers who walks in. The employee ask the customer. You smoke weed? As we are watching him make pizzas he has no gloves or hair net on. This guy wipes his face and pushes his hair back and proceeded to touch the food..Needless to say are pizza wasn't made right. We won't be eating from Papa John's every again.
Atmosphere: 1
Food: 1
Service: 3
Jay Sturgill
Cold food and got the order wrong and 1hr wait time
Moe01 Al
I'm utterly disappointed with my recent experience at Papa John's. Despite having paid for delivery, my pizza arrived a staggering hour and a half late, forcing me to pick it up myself. This completely defeats the purpose of delivery service, which I had already paid for.To add insult to injury, the pizza itself was a letdown. The taste was far from what I expected from a reputed chain like Papa John's. It was bland, and the toppings seemed carelessly thrown together. The crust, usually a highlight, was tough and lacked the freshness I've come to associate with their brand.Overall, this experience was not just an inconvenience but a total disappointment. I hope Papa John's addresses these issues promptly, as it's unacceptable for customers to pay for services they don't receive, and then to be served a subpar product.
Atmosphere: 1
Food: 1
Service: 1
Pamela Rudolph
Ordered online and was told order was delayed by text never came called in and was informed they were out of product. So why are taking orders? Not the first time I have had bad service!
Ordered online text told delayed. Never came. Called informed out of product. So why are taking orders? Not first time bad service!
Gilbert Smith
I walked in and the GM I asked you for that it's too late to order she said no I said okay I started getting older she said you can't order from inside you have to call in and I said well I'm staying right here can I just call you from my phone while I'm here she said no you can't be in the lobby I said well shouldn't you lock the and I said well I'm going to go in the parking lot and order food can you just bring it to me there she said no you can order I said what do you mean I can't she refused my services because she made a mistake and didn't all because I live across the street and didn't want to pay delivery fees
Atmosphere: 1
Food: 1
Service: 1
john dvore
Amber GM was rude and unprofessional about our family modification to an online order that didn't give us an option to put pepperoni under cheese... bad
Atmosphere: 1
Food: 5
Service: 1
Christopher Sanders
Ordered by calling was told 30 minutes got there and told they hadn’t even started it. Then the lady got a crazy attitude because I asked why they didn’t just tell me 50 minutes.
Atmosphere: 1
Food: 1
Service: 1
Derenda B.
Just got kicked out of here because I voiced my opinion on the calls being outsourced. I was not disrespectful at all. When I pulled up to pick up my food most of the staff was outside hanging out. My food was ready the woman who came in to serve me was ok but I expressed that I didn't liked the calls outsource her response was.... we're too busy to answer our phones your welcome to order from somewhere else....what???? Ok I said that's cool since your inviting my to order elsewhere I will next time. I had already given her the money for my food then the manager walks up and over heard our conversation and instructed the girl to give me my money back and told her to take her pizzas back ...my order was cancelled and I was told to leave or their calling the police. Not once did I raise my voice or even cuss. This is the most appalling situation I've ever experienced in the service industry and me being being a server and bartender have experienced a lot!!
The atmosphere is not up to par. The shop looks dirty. I'm not saying it is.. just looks that way. I love Papa John's pizza from other towns, so I was pretty let down when I got my pizza from this one. Super greasy and the crust might as well been thin crust.
Atmosphere: 1
Food: 3
Service: 3
I wish I could leave zero stars. The staff is unprofessional, rude and spend more time outside smoking than preparing food. Today the guy making the pizzas was doing so without gloves, handling money and other things the other employees were handing him without washing his hands. I won’t order from here ever again.
Atmosphere: 1
Food: 2
Service: 1
My family and I ordered the new cuppy’roni pizza, Oreo bites and wings. The pizza looked as if it had been dropped when I first opened it. It was very greasy and the cheese was melting off the pizza. The Oreo bites were old and the wings were soggy. I called to speak to the manager and he not only was rude but he hung up on me. Worst experience ever and in my opinion he needs to be fired for how he treats his customers.
Atmosphere: 1
Food: 1
Service: 1
Its a very hit or miss place. The food normally pretty good but the waits can be ridiculous. If they say 20 minutes then you should expect 40.
Atmosphere: 3
Food: 5
Service: 3
Drab environment. Lifeless bodies seemingly functioning on autopilot. While I've not had any negative interactions with anyone, I've also never seen anyone here even slightly smile, or seem happy to be there, EVER!!! NOT A SINGLE PERSON! This speaks LOUDLY on every aspect of management!!! So, for WHOEVER or WHATEVER aspect of management that's the head captain, GM, owner, whoever, PLEASE, DO BETTER! With many places paying >2X's min. wage, know that your employees have MANY choices these days. Give them a reason to want to be the face of your establishment and provide top notch service& products. Better quality &environment will likely result in greater revenue!
Atmosphere: 3
Food: 3
Service: 4
I have been going to this location for years. The quality has become inconsistent and not of papa John’s standards. I’ve reached out to the location a couple times so this isn’t without private communication asking for it to get better. I do not eat dairy so that’s why the no cheese. Missing from the pic that I did order is pineapple. The crust didn’t even rise this time. I travel for work and this by far is one of the lowest quality locations. Please do something to make your quality of food better.
Food: 1
We ordered a stuffed crust garlic pizza with cheese and pepperoni and 2 orders of the calzone bits. Was told it be about 16 minutes. Get to Papa John's they haven't even got it in the oven yet. Was told it be other 15 minutes. So I wait. While waiting other lady walks in her ordered had to be remade due to forget to put cheese on her pizza. Why waiting we hear one the employee talking to other customers who walks in. The employee ask the customer. You smoke weed? As we are watching him make pizzas he has no gloves or hair net on. This guy wipes his face and pushes his hair back and proceeded to touch the food..Needless to say are pizza wasn't made right. We won't be eating from Papa John's every again.
Atmosphere: 1
Food: 1
Service: 3
Cold food and got the order wrong and 1hr wait time
I'm utterly disappointed with my recent experience at Papa John's. Despite having paid for delivery, my pizza arrived a staggering hour and a half late, forcing me to pick it up myself. This completely defeats the purpose of delivery service, which I had already paid for.To add insult to injury, the pizza itself was a letdown. The taste was far from what I expected from a reputed chain like Papa John's. It was bland, and the toppings seemed carelessly thrown together. The crust, usually a highlight, was tough and lacked the freshness I've come to associate with their brand.Overall, this experience was not just an inconvenience but a total disappointment. I hope Papa John's addresses these issues promptly, as it's unacceptable for customers to pay for services they don't receive, and then to be served a subpar product.
Atmosphere: 1
Food: 1
Service: 1
Ordered online and was told order was delayed by text never came called in and was informed they were out of product. So why are taking orders? Not the first time I have had bad service!
Restaurantji Recommends
Ordered online text told delayed. Never came. Called informed out of product. So why are taking orders? Not first time bad service!
I walked in and the GM I asked you for that it's too late to order she said no I said okay I started getting older she said you can't order from inside you have to call in and I said well I'm staying right here can I just call you from my phone while I'm here she said no you can't be in the lobby I said well shouldn't you lock the and I said well I'm going to go in the parking lot and order food can you just bring it to me there she said no you can order I said what do you mean I can't she refused my services because she made a mistake and didn't all because I live across the street and didn't want to pay delivery fees
Atmosphere: 1
Food: 1
Service: 1
Amber GM was rude and unprofessional about our family modification to an online order that didn't give us an option to put pepperoni under cheese... bad
Atmosphere: 1
Food: 5
Service: 1
Ordered by calling was told 30 minutes got there and told they hadn’t even started it. Then the lady got a crazy attitude because I asked why they didn’t just tell me 50 minutes.
Atmosphere: 1
Food: 1
Service: 1
Just got kicked out of here because I voiced my opinion on the calls being outsourced. I was not disrespectful at all. When I pulled up to pick up my food most of the staff was outside hanging out. My food was ready the woman who came in to serve me was ok but I expressed that I didn't liked the calls outsource her response was.... we're too busy to answer our phones your welcome to order from somewhere else....what???? Ok I said that's cool since your inviting my to order elsewhere I will next time. I had already given her the money for my food then the manager walks up and over heard our conversation and instructed the girl to give me my money back and told her to take her pizzas back ...my order was cancelled and I was told to leave or their calling the police. Not once did I raise my voice or even cuss. This is the most appalling situation I've ever experienced in the service industry and me being being a server and bartender have experienced a lot!!