The owner of this place works it himself and has few to no employees, he’s slower than molasses and orders take forever to get out, he also has a child family member working which is against the law, he screamed at the kid the other day for putting a regular Pepsi on the counter instead of diet. This place is a black hole if you do doordash you will wait forever, also doesn’t abide by posted hours, opens late and closes early regularly, if you want this restaurant and are in Toledo go to the one at Sylvania and Talmadge
Atmosphere: 1
Food: 3
Service: 1
Zubayda Labib
Food was excellent and the staff was pretty quick for lunch
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soups, Soup and Sandwich, Lobster Bisque, Soup and Salad
Bonnie Edinger
My husband and I visited this Zoup earlier today. I had the Fiesta Chicken salad. It used to be served with bread. I received no bread. My husband had the Turkey Bacon sandwich. It was completely dry. No mayonnaise at all. His root beer was almost tasteless. He called it “atrocious”. Sadly, we will not be returning for a repeat experience. It used to be so good…..but no longer is.
Tara Kline
This is the second time I’ve gotten a wrong order, or not received part of my order from Zoup! and have had multiple unsuccessful attempts at getting a refund. I’ve reached out through phone, and email and do not get a response or a refund.. I see the response from The Owner below stating to email or call, but I have reached out multiple times since this comment; through phone and email, still with no response.
Atmosphere: 1
Food: 1
Service: 1
Sara Fleagle
A different manager took over and it is going downhill. The new manager is not friendly at all. They do not give you complete portions of soup anymore. It is usually filled up 2/3 of the way. There use to be people in here all the time in the winter especially, but when we go now no one is here. The prices have gone up, while the food quality and customer service has declined. Another problem is that the hours are irregular. They will often be closed even though the hours on the door say they are open.
Atmosphere: 2
Food: 3
Service: 2
Ericka Sabo
I ordered the Mac and cheese which came out lukewarm. I believe it cost me 13.95 for a bowl of Mac and cheese and a soda. Quite expensive for what you get. I was thinking I would at least get a slice of bread on the side or something. It was ok, but not spectacular. Maybe I will try the soup next time?
Atmosphere: 4
Food: 3
Service: 4
Jeffrey R.
Overpriced soup. They offer samples. It's yummy but for a bowl of SOUP at their prices someone should be feeding me and wiping the dribbles off my lips. Stay at home and cook instead.
Michael Conway
Always great soups and sandwiches. Friendly and welcoming service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Soups
Kyra Yates
I enjoy coming here not just for the food but the people who run it. When I’m having a rather bad day I can come here and they make it better. The sandwiches and soups are phenomenal. I recommend the pick two cali chicken and lobster bisque; you can Mitch and match as you like those are just two of my favorites. The alligator gumbo is a nice addition to the choices this month. Great for a cold day. They know me by name now but they make sure when I leave my day will be good. They put their customers first but mostly make them feel safe and at home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Toscana 1 2 Sandwich
Deborah Fletter-Howe
Amazing the lobster bisque is a welcoming flavor and texture perfect for a fall day. The Mac and cheese is smooth cheesy goodness. 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macaroni and Cheese, Lobster Bisque
Arrived here after work around 7:15 PM and apparently they closed early when their hours state they're open until 8. Very disappointed. Do better Zoup!
Atmosphere: 1
Food: 1
Service: 1
Trent
We went here to grab a few sandwiches after a very long day. The sandwiches were delicious and prepared very nicely and quickly. Staff was efficient and polite.Wheelchair accessibility: There are no curbs or steps to enter the building.
Atmosphere: 4
Food: 4
Service: 4
kelly white
Zoup is a very good place to eat! It is clean. It was modern. The food and service was great! If you are looking for a good place to eat go to Zoup!!!!
Atmosphere: 5
Food: 5
Service: 5
Beth H.
Really disappointed in changes made to one of the best soups I have ever had. The chicken pot pie with pie crust crumbles was my family's favorite. So disappointed in the changes to everything about this soup. I'm not sure how it can even be called the same thing now.
Rachel Wulf
Twice this week we tried going in at 7:30 and their door was locked both times like they were closed. Their hours say they’re open until 8. We called the next day and they lied and said they were open at the time we stopped by. Wish we had more locations nearby that stick to their posted hours because we love their food.
The owner of this place works it himself and has few to no employees, he’s slower than molasses and orders take forever to get out, he also has a child family member working which is against the law, he screamed at the kid the other day for putting a regular Pepsi on the counter instead of diet. This place is a black hole if you do doordash you will wait forever, also doesn’t abide by posted hours, opens late and closes early regularly, if you want this restaurant and are in Toledo go to the one at Sylvania and Talmadge
Atmosphere: 1
Food: 3
Service: 1
Food was excellent and the staff was pretty quick for lunch
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soups, Soup and Sandwich, Lobster Bisque, Soup and Salad
My husband and I visited this Zoup earlier today. I had the Fiesta Chicken salad. It used to be served with bread. I received no bread. My husband had the Turkey Bacon sandwich. It was completely dry. No mayonnaise at all. His root beer was almost tasteless. He called it “atrocious”. Sadly, we will not be returning for a repeat experience. It used to be so good…..but no longer is.
This is the second time I’ve gotten a wrong order, or not received part of my order from Zoup! and have had multiple unsuccessful attempts at getting a refund. I’ve reached out through phone, and email and do not get a response or a refund.. I see the response from The Owner below stating to email or call, but I have reached out multiple times since this comment; through phone and email, still with no response.
Atmosphere: 1
Food: 1
Service: 1
A different manager took over and it is going downhill. The new manager is not friendly at all. They do not give you complete portions of soup anymore. It is usually filled up 2/3 of the way. There use to be people in here all the time in the winter especially, but when we go now no one is here. The prices have gone up, while the food quality and customer service has declined. Another problem is that the hours are irregular. They will often be closed even though the hours on the door say they are open.
Atmosphere: 2
Food: 3
Service: 2
I ordered the Mac and cheese which came out lukewarm. I believe it cost me 13.95 for a bowl of Mac and cheese and a soda. Quite expensive for what you get. I was thinking I would at least get a slice of bread on the side or something. It was ok, but not spectacular. Maybe I will try the soup next time?
Atmosphere: 4
Food: 3
Service: 4
Overpriced soup. They offer samples. It's yummy but for a bowl of SOUP at their prices someone should be feeding me and wiping the dribbles off my lips. Stay at home and cook instead.
Always great soups and sandwiches. Friendly and welcoming service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Soups
I enjoy coming here not just for the food but the people who run it. When I’m having a rather bad day I can come here and they make it better. The sandwiches and soups are phenomenal. I recommend the pick two cali chicken and lobster bisque; you can Mitch and match as you like those are just two of my favorites. The alligator gumbo is a nice addition to the choices this month. Great for a cold day. They know me by name now but they make sure when I leave my day will be good. They put their customers first but mostly make them feel safe and at home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Toscana 1 2 Sandwich
Amazing the lobster bisque is a welcoming flavor and texture perfect for a fall day. The Mac and cheese is smooth cheesy goodness. 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macaroni and Cheese, Lobster Bisque
Restaurantji Recommends
Arrived here after work around 7:15 PM and apparently they closed early when their hours state they're open until 8. Very disappointed. Do better Zoup!
Atmosphere: 1
Food: 1
Service: 1
We went here to grab a few sandwiches after a very long day. The sandwiches were delicious and prepared very nicely and quickly. Staff was efficient and polite.Wheelchair accessibility: There are no curbs or steps to enter the building.
Atmosphere: 4
Food: 4
Service: 4
Zoup is a very good place to eat! It is clean. It was modern. The food and service was great! If you are looking for a good place to eat go to Zoup!!!!
Atmosphere: 5
Food: 5
Service: 5
Really disappointed in changes made to one of the best soups I have ever had. The chicken pot pie with pie crust crumbles was my family's favorite. So disappointed in the changes to everything about this soup. I'm not sure how it can even be called the same thing now.
Twice this week we tried going in at 7:30 and their door was locked both times like they were closed. Their hours say they’re open until 8. We called the next day and they lied and said they were open at the time we stopped by. Wish we had more locations nearby that stick to their posted hours because we love their food.
Atmosphere: 1
Food: 5
Service: 1