Nobody inside at register, once an employee acknowledged me she said it would be quicker to go through the drive-through???Ever since Covid-19 Fast food service at this location is terrible.
Crystal Smyers
Went through the drive-thru. I love BK. My burger and chicken Stix were hot and fresh. The person handling my order was so nice.
Atmosphere: 5
Food: 5
Service: 5
brian watts
I was not made important at allI stood in here for 10 minutes waiting for someone to take my order. While two people argued in the back about non work appropriate matters while customers waited and drive thru piled up.Only for someone to tell me it would be a few minutes for someone to take the order.I walked out as did 3 or 4 othersI've never felt like I was a fly on the wall until here.
Atmosphere: 4
Food: 2
Service: 1
Jason Klein
Horrible place! They take the Fast out of Fast food! The amount of business they lose daily is very surprising they are even open still!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Whopper
nicholas frost
Was asked to pull up even though nobody was behind me. Waited over 15 minutes with nobody else in line
Ashley Aponte
Drive thru is almost never working….like ever. They can never seem to find my pickup order when placed online. 3 times now. Over all slow service.
Atmosphere: 2
Food: 3
Service: 2
Tom prince
Slowest drive thru in the world. Obviously people they hired can’t multitask. Made everyone at the drive thru speaker wait until they cleared the window of cars. Close this
Service: 1
Topher Kopchak (TOPHpicks)
Went there on Sunday and got the Burrito and a couple other items. it was the best I ever had!Gotta get more staff at this location, but the 2 people that were there worked pretty hard to get my
Atmosphere: 4
Food: 5
Service: 4
Tim Ross
Location needs to hire more employees. Very busy store the poor people that work the evening shift are working their butts off but wait times are very
Atmosphere: 5
Food: 5
Service: 2
Deanna Sesley
We were the only car in the line and waited 15 minutes for them to even take our money w 4 people working but being told there was actually only 3 people working and the GM was not even supposed to be there and was the 4th person but in there on her day off asked to speak to a manager the shift manager came and only wanted to give excuses on what took so long then the general manager came and just said sorry when I said this was unacceptable to wait for your money to even be taken. I think she should have offered some sort of discount even a 2% or something and when I stated this, she said one moment and sent the shift supervisor back to say no discount can be given. So I cancelled my order and went down to Rally's right down the street for only 1.00 more and faster service the experience at burger king from point of order to pulling off took about 15 - 20 minutes as the only car Rallys took from point of order w 2 cars in front of me 2 employees at the time 10 minutes and 1.00 more then my original. There are too many options to have to spend 20 minutes in a fast food restaurant to even take your money as the only car in the drive.
Burger King has the worst customer service that I have ever delt with and the time u have to wait is beyond ridiculous even if your the only car in line.. made a mistake of thinking on giving Burger King another shot so stopped at the heath location the other night. I was the only car and was told to take a minute to look at menu, 3 minutes later they took my order which was only 8 cheeseburger. She told me that I would have to wait at the first window and wait for her to wave me up when the order was finished because that's a big order.. waited at 2nd window for like 4 minutes then I just drove off. Both locations have always been this bad and I don't know why I always try to give them another chance . Do better Burger King owners really need to step in and turn this place around.
Atmosphere: 1
Food: 1
Service: 1
Meng Thao
Nice quiet restaurant. Clean and well maintained. Service was good.Food was not bad. The chicken are always overcooked, probably old oil.The inside was nice and modern. Open concept. But it was inside. Heat was not running, at least not in the lounging area. So cold!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Whopper, Chicken Nuggets
Amelia Hitchens
Waited 10 minutes in the drive through sitting at the speaker and no one ever took my order. I asked “hello is anyone there?” And was told “we’ll be right with you” but no one ever took my order.
Victoria Burns (Mrs.Burns-sines)
Took almost 35 minutes to even order from the drive
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Whopper, Impossible Whopper
A. P.
Waited almost 20 minutes in the drive thru for a chicken sandwich, an order of nuggets, fries, and a burger. 20 minutes... No one in front of or behind me. They were complaining about their drive thru time and asked me to pull forward, after I heard one of them say "she's been here for 12 minutes." I pulled up to the door and it was still another 5 minutes from there. The person taking orders decided it was appropriate to give me a BK education session on what comes on a Whopper when I never asked, then they didn't even make it right, had no ketchup on it. Fries were cold, chicken was cold, no ketchup in the bag that I asked for and was even on the receipt. The only thing that was correct after 20 minutes of waiting was the nuggets. Congratulations on being able to count to 8.
Nobody inside at register, once an employee acknowledged me she said it would be quicker to go through the drive-through???Ever since Covid-19 Fast food service at this location is terrible.
Went through the drive-thru. I love BK. My burger and chicken Stix were hot and fresh. The person handling my order was so nice.
Atmosphere: 5
Food: 5
Service: 5
I was not made important at allI stood in here for 10 minutes waiting for someone to take my order. While two people argued in the back about non work appropriate matters while customers waited and drive thru piled up.Only for someone to tell me it would be a few minutes for someone to take the order.I walked out as did 3 or 4 othersI've never felt like I was a fly on the wall until here.
Atmosphere: 4
Food: 2
Service: 1
Horrible place! They take the Fast out of Fast food! The amount of business they lose daily is very surprising they are even open still!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Whopper
Was asked to pull up even though nobody was behind me. Waited over 15 minutes with nobody else in line
Drive thru is almost never working….like ever. They can never seem to find my pickup order when placed online. 3 times now. Over all slow service.
Atmosphere: 2
Food: 3
Service: 2
Slowest drive thru in the world. Obviously people they hired can’t multitask. Made everyone at the drive thru speaker wait until they cleared the window of cars. Close this
Service: 1
Went there on Sunday and got the Burrito and a couple other items. it was the best I ever had!Gotta get more staff at this location, but the 2 people that were there worked pretty hard to get my
Atmosphere: 4
Food: 5
Service: 4
Location needs to hire more employees. Very busy store the poor people that work the evening shift are working their butts off but wait times are very
Atmosphere: 5
Food: 5
Service: 2
We were the only car in the line and waited 15 minutes for them to even take our money w 4 people working but being told there was actually only 3 people working and the GM was not even supposed to be there and was the 4th person but in there on her day off asked to speak to a manager the shift manager came and only wanted to give excuses on what took so long then the general manager came and just said sorry when I said this was unacceptable to wait for your money to even be taken. I think she should have offered some sort of discount even a 2% or something and when I stated this, she said one moment and sent the shift supervisor back to say no discount can be given. So I cancelled my order and went down to Rally's right down the street for only 1.00 more and faster service the experience at burger king from point of order to pulling off took about 15 - 20 minutes as the only car Rallys took from point of order w 2 cars in front of me 2 employees at the time 10 minutes and 1.00 more then my original. There are too many options to have to spend 20 minutes in a fast food restaurant to even take your money as the only car in the drive.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Burger King has the worst customer service that I have ever delt with and the time u have to wait is beyond ridiculous even if your the only car in line.. made a mistake of thinking on giving Burger King another shot so stopped at the heath location the other night. I was the only car and was told to take a minute to look at menu, 3 minutes later they took my order which was only 8 cheeseburger. She told me that I would have to wait at the first window and wait for her to wave me up when the order was finished because that's a big order.. waited at 2nd window for like 4 minutes then I just drove off. Both locations have always been this bad and I don't know why I always try to give them another chance . Do better Burger King owners really need to step in and turn this place around.
Atmosphere: 1
Food: 1
Service: 1
Nice quiet restaurant. Clean and well maintained. Service was good.Food was not bad. The chicken are always overcooked, probably old oil.The inside was nice and modern. Open concept. But it was inside. Heat was not running, at least not in the lounging area. So cold!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Whopper, Chicken Nuggets
Waited 10 minutes in the drive through sitting at the speaker and no one ever took my order. I asked “hello is anyone there?” And was told “we’ll be right with you” but no one ever took my order.
Took almost 35 minutes to even order from the drive
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Whopper, Impossible Whopper
Waited almost 20 minutes in the drive thru for a chicken sandwich, an order of nuggets, fries, and a burger. 20 minutes... No one in front of or behind me. They were complaining about their drive thru time and asked me to pull forward, after I heard one of them say "she's been here for 12 minutes." I pulled up to the door and it was still another 5 minutes from there. The person taking orders decided it was appropriate to give me a BK education session on what comes on a Whopper when I never asked, then they didn't even make it right, had no ketchup on it. Fries were cold, chicken was cold, no ketchup in the bag that I asked for and was even on the receipt. The only thing that was correct after 20 minutes of waiting was the nuggets. Congratulations on being able to count to 8.
Atmosphere: 1
Food: 1
Service: 1