If you use Doordash to order Jimmy John's it won't show up. I'm not sure whether it's the franchisees fault or doordash, but after the third time of my attempting to order, it hasn't been delivered. It's more of a hassle with my CC company than any level of convenience.
Joseph Mulqueen
Stellar customer service awesome wheat bread option can't wait to try the lettuce wrap thing. Keep on rocking dudes!
Atmosphere: 5
Food: 5
Service: 5
Shawn
I ordered 3 slim 1s and one #2. All the sandwiches had single slices of meat in them. I'm not over stating this. These sandwiches are basically bread with only a flavor of what the sandwiches are supposed to be. This cost over $30... It's wasn't worth it at all.
Food: 1
Shellie Hale
I ordered a delivery and my sandwich was supposed to be wrapped in lettuce becuase I have a gluten allergy. Well when me and my wife got the food it was on a sub and I also asked for a coke and got diet. I called and told someone about it and asked if I could get it remade and deliverd again and they said OK and hung up. I never got my remake and I had to throw my food away. Very rude and upset!
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Subs, Unwich Lettuce Wrap
Kristine Deeken
Very friendly staff and helpful when making decisions on special order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs
Nate Burton
Ordered a plain slim #4, my turkey tasted really off and was covered in green slime. Went back to store and employee said he couldn’t think of what this could be.
Chad Yacono
Got #11 bread was hard it tasted like it was from last week. Not good. ?
S Lucas
Super disappointing when you’ve ordered delivery and it’s been 20-25 mins. I decided since I was leaving work at that point I would go pick it up. Alex told me he could not refund the delivery and tip (even though they did it once before when they were short staffed and the driver was an hour out on deliveries). Then my husband went in and talked to him, he said best he could do was a free sandwich on our account. Well Alex, no free sandwich. But that’s okay, we’ll use other locations in our area.
Andrew Juba
The workers were extremely friendly. Quick service as always.
Atmosphere: 5
Food: 5
Service: 5
William S.
Terrible experience. Staff not friendly or helpful. I was last customer of the day. They built an awful Spicy Italian sandwich. Granted it was closing time (8:57 pm) , but they told me when taking my money that they didn't have time to enter my phone number for the Freaky Rewards program for my two (2) sandwich purchase. Was going to purchase day-old bread ($0.50) which the one guy just said they were going to have to throw it out when they closed, but I couldn't find the 50 cents in cash I needed. Wouldn't let me charge it. So he took the loaf back! Two nose rings in the girl at the counter didn't help, either.
I love Jimmy John’s, I used to work at Jimmy John’s, and I love eating there still. Went in to this location and was the only in-shop customer and waited almost 10 minutes for my sandwich to be made. The people working made me feel like my business couldn’t have inconvenienced them any more. The PIC was openly using the F word (there was a family with children dining in) and the other employees were also swearing and had little to no cognizance of the customers in the restaurant. It takes a lot for me to feel the need to post a review online. Rough look for a franchise I’ve always enjoyed and love supporting.
Seth Strickler
They've been consistently messing up my order. Must've been a staff change or something cause this never used to be an issue. At least over a month now, I've ordered several times and there's always something missing. It's not even like I order a lot of food. I get one sub, always order it the same way. Giant #7, no lettuce, no mayo, add mustard and extra Capocollo. They'll charge me for the double cap but never actually add it to my sandwich, and it's usually missing either the hot peppers, the onions, the tomatoes, the mustard, and sometimes all four. I've said something to the staff before, as a kind reminder you know.. a "please don't forget these." as I can understand accidents happen but this has been consistent. The last time I said something to one of the staff, he took down my order and assured me it wouldn't be messed up cause he was the one making it. Even put extra hot peppers on the receipt, told me he was going to load it up and when I looked, there was less than ten pepper pieces on my sub. I'll admit, I took it a little personal. Went in today, got my sub, came home opened it up and was missing both onions and tomatoes. Called up to let the manager know this was going on and if it's happening to me then it's probably happening to other customers. They gave the usual apology offered to comp my next meal but I respectfully declined. I'm not interested in a free meal and I don't want a refund. I just want to make sure I'm getting what I ordered.
Tiffany Chanmaly
Ordered delivery and i don’t live too far from this Jimmy John’s, took them over an HOUR to get it delivered to me. And both our sandwiches were soggy like they were just sitting. They forgot part of our order as well. If i could give zero stars, i would.
Jenna Waterhouse
This is my last and final time ever eating at jimmy johns. When I walked in and ordered, I had free coupons because of hair, forgetting my turkey, and plastic in my sandwich at a prior visit to the tusc store. When I presented the free sandwich coupon Caitlynn, the cashier, was already annoyed. Our total for 3 sandwiches, 2 drinks, and 2 chips was $35 and some change. When she entered the 2 free coupons at came to $28 and some change. I tried to question why it was only 1 sandwich off to be told it is what it is and to look at my recipt. I reviewed the receipt. A bag of chips is $1.50 and a drink 1.99. So for 2 drinks and 2 bag of chips it's about $8. So after we ate I approached the counter again to try and explain we didn't get credit for 1 sandwich as I was charged 17.80 for 2 combos when 1 of those sandwiches were free and should have been only charged 4$ for 1 of the combos ( a chip and drink $3.93) When caitlynn got fed up she threw the receipt down and ran into the back phone in hand. I kindly explained my situation of another worker who completely understood but seemed afraid to tell her. Caitlynn came back and said snidly that she called her GM and there's nothing I can do other than complain to corporate and if I don't stop making a scene she's going to call the police. The other customers in line were shocked my her response and told me i was fine. So here I am again complaining about jimmy johns and their lack of customer service and disrespect. I was simply trying to explain they didn't honor my coupons. Why send them if employees aren't trained apply them.
Ri Lynn
I can’t eat mayo. My sandwich was delivered with Mayo. I called the store and found out it was an error on our end (while ordering). And the manager still sent me a sandwich with no Mayo and even an extra cookie! Super sweet place and I really appreciated it!
If you use Doordash to order Jimmy John's it won't show up. I'm not sure whether it's the franchisees fault or doordash, but after the third time of my attempting to order, it hasn't been delivered. It's more of a hassle with my CC company than any level of convenience.
Stellar customer service awesome wheat bread option can't wait to try the lettuce wrap thing. Keep on rocking dudes!
Atmosphere: 5
Food: 5
Service: 5
I ordered 3 slim 1s and one #2. All the sandwiches had single slices of meat in them. I'm not over stating this. These sandwiches are basically bread with only a flavor of what the sandwiches are supposed to be. This cost over $30... It's wasn't worth it at all.
Food: 1
I ordered a delivery and my sandwich was supposed to be wrapped in lettuce becuase I have a gluten allergy. Well when me and my wife got the food it was on a sub and I also asked for a coke and got diet. I called and told someone about it and asked if I could get it remade and deliverd again and they said OK and hung up. I never got my remake and I had to throw my food away. Very rude and upset!
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Subs, Unwich Lettuce Wrap
Very friendly staff and helpful when making decisions on special order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs
Ordered a plain slim #4, my turkey tasted really off and was covered in green slime. Went back to store and employee said he couldn’t think of what this could be.
Got #11 bread was hard it tasted like it was from last week. Not good. ?
Super disappointing when you’ve ordered delivery and it’s been 20-25 mins. I decided since I was leaving work at that point I would go pick it up. Alex told me he could not refund the delivery and tip (even though they did it once before when they were short staffed and the driver was an hour out on deliveries). Then my husband went in and talked to him, he said best he could do was a free sandwich on our account. Well Alex, no free sandwich. But that’s okay, we’ll use other locations in our area.
The workers were extremely friendly. Quick service as always.
Atmosphere: 5
Food: 5
Service: 5
Terrible experience. Staff not friendly or helpful. I was last customer of the day. They built an awful Spicy Italian sandwich. Granted it was closing time (8:57 pm) , but they told me when taking my money that they didn't have time to enter my phone number for the Freaky Rewards program for my two (2) sandwich purchase. Was going to purchase day-old bread ($0.50) which the one guy just said they were going to have to throw it out when they closed, but I couldn't find the 50 cents in cash I needed. Wouldn't let me charge it. So he took the loaf back! Two nose rings in the girl at the counter didn't help, either.
Restaurantji Recommends
I love Jimmy John’s, I used to work at Jimmy John’s, and I love eating there still. Went in to this location and was the only in-shop customer and waited almost 10 minutes for my sandwich to be made. The people working made me feel like my business couldn’t have inconvenienced them any more. The PIC was openly using the F word (there was a family with children dining in) and the other employees were also swearing and had little to no cognizance of the customers in the restaurant. It takes a lot for me to feel the need to post a review online. Rough look for a franchise I’ve always enjoyed and love supporting.
They've been consistently messing up my order. Must've been a staff change or something cause this never used to be an issue. At least over a month now, I've ordered several times and there's always something missing. It's not even like I order a lot of food. I get one sub, always order it the same way. Giant #7, no lettuce, no mayo, add mustard and extra Capocollo. They'll charge me for the double cap but never actually add it to my sandwich, and it's usually missing either the hot peppers, the onions, the tomatoes, the mustard, and sometimes all four. I've said something to the staff before, as a kind reminder you know.. a "please don't forget these." as I can understand accidents happen but this has been consistent. The last time I said something to one of the staff, he took down my order and assured me it wouldn't be messed up cause he was the one making it. Even put extra hot peppers on the receipt, told me he was going to load it up and when I looked, there was less than ten pepper pieces on my sub. I'll admit, I took it a little personal. Went in today, got my sub, came home opened it up and was missing both onions and tomatoes. Called up to let the manager know this was going on and if it's happening to me then it's probably happening to other customers. They gave the usual apology offered to comp my next meal but I respectfully declined. I'm not interested in a free meal and I don't want a refund. I just want to make sure I'm getting what I ordered.
Ordered delivery and i don’t live too far from this Jimmy John’s, took them over an HOUR to get it delivered to me. And both our sandwiches were soggy like they were just sitting. They forgot part of our order as well. If i could give zero stars, i would.
This is my last and final time ever eating at jimmy johns. When I walked in and ordered, I had free coupons because of hair, forgetting my turkey, and plastic in my sandwich at a prior visit to the tusc store. When I presented the free sandwich coupon Caitlynn, the cashier, was already annoyed. Our total for 3 sandwiches, 2 drinks, and 2 chips was $35 and some change. When she entered the 2 free coupons at came to $28 and some change. I tried to question why it was only 1 sandwich off to be told it is what it is and to look at my recipt. I reviewed the receipt. A bag of chips is $1.50 and a drink 1.99. So for 2 drinks and 2 bag of chips it's about $8. So after we ate I approached the counter again to try and explain we didn't get credit for 1 sandwich as I was charged 17.80 for 2 combos when 1 of those sandwiches were free and should have been only charged 4$ for 1 of the combos ( a chip and drink $3.93) When caitlynn got fed up she threw the receipt down and ran into the back phone in hand. I kindly explained my situation of another worker who completely understood but seemed afraid to tell her. Caitlynn came back and said snidly that she called her GM and there's nothing I can do other than complain to corporate and if I don't stop making a scene she's going to call the police. The other customers in line were shocked my her response and told me i was fine. So here I am again complaining about jimmy johns and their lack of customer service and disrespect. I was simply trying to explain they didn't honor my coupons. Why send them if employees aren't trained apply them.
I can’t eat mayo. My sandwich was delivered with Mayo. I called the store and found out it was an error on our end (while ordering). And the manager still sent me a sandwich with no Mayo and even an extra cookie! Super sweet place and I really appreciated it!