I like their coffee but had a very bad experience today. I sent my husband who’s never been there to pick up three large 5 bean frozen mochas for me and my sisters. I texted it to him, and even heard him double check the order with the barista over the phone because he called to make sure that’s all I wanted… he came back with chocolate peanut butter frozen drinks …. I absolutely hate peanut butter and gave the drinks away . I called the coffee shop to make sure that the 5 bean coffee is what I thought it was which is white mocha with caramel? She said yes and I told her that my husband somehow came home with peanut butter flavored drinks… she remembered exactly who he was and said “oh i thought he said the buckeyes drinks” I told her that I was on the phone with him when he ordered and texted him 5 bean mocha. She quickly responded, didn’t have to over explain myself to her and said that she can credit me for the mistake and that I can get them remade when I come in…. Here’s where I’m actually upset.. I drove 20 mins back to get the right coffee because I was really craving it. I’m pregnant so it was a serious craving….The lady at the drive thru had the nerve to tell me that they usually don’t honor or credit THEIR mess ups because they basically don’t mess up and it was MY FAULT for not saying my order correctly because they repeated the order back…… my husband moved to Ohio after our marriage of 2 years and doesn’t even know what buckeye even is … 5 bean and buckeye are very different words..she basically assumed that I was scamming her for more coffee by saying what she said like she had to warn me before it became a regular crime of ordering the wrong drink?!? What was the purpose of saying that to someone whose drinks you messed up??!That was the rudest assumption I’ve ever encountered in customer service….. like we enjoyed making another 20 min drive for some frozen drinks…in my V8 SUV… gas ain’t cheap honey and neither is my time !!!! Cherry on top she asks me if I wanted a cup carrier for my drinks and didn’t give us a cup carrier…. Just pretended like she never even asked….Why’d you bother to ask if you didn’t wanna give one?!?? The most narcissistic customer service I’ve ever experienced….. .i felt like driving away without the drinks! But my husband was driving. You are not the only place that serves crimson cup coffee!!! I will gladly go somewhere else !!! This lady has long blonde hair she seemed like she could be a manager or owner..
Atmosphere: 3
Food: 4
Service: 1
Trista Brocato
The workers are always friendly and of course the coffee is amazing ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Additional Shot of Espresso, Bagel
Corina Klies
Back the blue? A day after a Chicago man was shot 100 times within 41 seconds by a gang of cops? Shocked but not surprised. Cannot support this business.
Atmosphere: 1
seth harms
Great service and excellent coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Bagel
Stephanie Frazier
Should offer a rewards card for the LOYAL customers ?
Jana Canter
I’ll drive 30+ minutes for this place. It’s phenomenal!So many flavors to pick from
Alisha Hiles
Good food, good coffee and cute little shop with a nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Bagel
Joshua Holtzclaw
My gf and I have been here a bunch of times. When they are not busy, it's literally the best frap ever. Every time. But today is the 3rd time that we've been there when they are busy. And my gf and I got completely different fraps and they taste the exact same. And it's been like that all 3 times we've been there when it's busy. The frap just taste whatever the base is with coffee thrown in... No other flavor. Idk if it's cuz they're busy or maybe we just got a new person three times. Still will be returning in hopes that we will get the great fraps that I've seen come out that place.O and I love the cookie doodle coffee grounds too! Some of my fav coffee. Highly recommend
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Additional Shot of Espresso
Andrew Smith
Theyre getting slower and slower every day as well as my cups are being filled less and coffee is luke warm not hot. I lovethe 5bean recipe for hot coffee and frozen soo good but service big lacking. Used to be soooo good and quick
I went there today and I ordered the red velvet Oreo latte. When i ordered it, I asked for a small red velvet Oreo iced latte. The barista asked if I wanted whipped cream and I said no thank you. I got the drink, and it was a Frappuccino with whipped cream. I questioned if I ordered the wrong thing but I reread the board and it said it was a latte. I went back up to the counter to ask if the drink only came as a Frappuccino or if it was just made incorrectly. When I walked to the counter the barista making the drinks looked at me and said “is there a problem” and I asked if the drink could only come as a Frappuccino and she gave me a weird look so I said the board said the drink was a latte and I ordered this as a latte but I received a Frappuccino. She gave me an annoyed look and told me that the Frappuccino WAS a latte. She had such an attitude and it genuinely ruined my day. I am a barista myself and I know what a latte is and what a Frappuccino is. I don’t know if this girl knows the difference or was just trying to gaslight me into thinking I’m wrong but it was not okay. I wouldn’t have cared if the drink only came as a Frappuccino, I’m only upset because that barista was so unbelievably rude and apparently unknowledgeable about the different types of coffee drinks
Atmosphere: 3
Food: 2
Service: 1
Claudia Reed
Great coffee shop with fantastic service. Will customize any drinks to make your perfect coffee.
Atmosphere: 5
Food: 5
Service: 5
Michael qualls
Their syrup variety is worth it alone, but even a normal, vanilla latte, hot or iced, is fantastic. If you can get the basics right, then the more complex drinks can only elevate the
Atmosphere: 5
Service: 4
George Cornette
The coffee here is very good! The baristas were very knowledgeable of the menu and answered all of my questions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 5 Bean Mocha Latte
Kristopher Clem
5 bean, better than Starbucks Everytime. Hands down!!
They have amazing keto bagels here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Bagel
I like their coffee but had a very bad experience today. I sent my husband who’s never been there to pick up three large 5 bean frozen mochas for me and my sisters. I texted it to him, and even heard him double check the order with the barista over the phone because he called to make sure that’s all I wanted… he came back with chocolate peanut butter frozen drinks …. I absolutely hate peanut butter and gave the drinks away . I called the coffee shop to make sure that the 5 bean coffee is what I thought it was which is white mocha with caramel? She said yes and I told her that my husband somehow came home with peanut butter flavored drinks… she remembered exactly who he was and said “oh i thought he said the buckeyes drinks” I told her that I was on the phone with him when he ordered and texted him 5 bean mocha. She quickly responded, didn’t have to over explain myself to her and said that she can credit me for the mistake and that I can get them remade when I come in…. Here’s where I’m actually upset.. I drove 20 mins back to get the right coffee because I was really craving it. I’m pregnant so it was a serious craving….The lady at the drive thru had the nerve to tell me that they usually don’t honor or credit THEIR mess ups because they basically don’t mess up and it was MY FAULT for not saying my order correctly because they repeated the order back…… my husband moved to Ohio after our marriage of 2 years and doesn’t even know what buckeye even is … 5 bean and buckeye are very different words..she basically assumed that I was scamming her for more coffee by saying what she said like she had to warn me before it became a regular crime of ordering the wrong drink?!? What was the purpose of saying that to someone whose drinks you messed up??!That was the rudest assumption I’ve ever encountered in customer service….. like we enjoyed making another 20 min drive for some frozen drinks…in my V8 SUV… gas ain’t cheap honey and neither is my time !!!! Cherry on top she asks me if I wanted a cup carrier for my drinks and didn’t give us a cup carrier…. Just pretended like she never even asked….Why’d you bother to ask if you didn’t wanna give one?!?? The most narcissistic customer service I’ve ever experienced….. .i felt like driving away without the drinks! But my husband was driving. You are not the only place that serves crimson cup coffee!!! I will gladly go somewhere else !!! This lady has long blonde hair she seemed like she could be a manager or owner..
Atmosphere: 3
Food: 4
Service: 1
The workers are always friendly and of course the coffee is amazing ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Additional Shot of Espresso, Bagel
Back the blue? A day after a Chicago man was shot 100 times within 41 seconds by a gang of cops? Shocked but not surprised. Cannot support this business.
Atmosphere: 1
Great service and excellent coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Bagel
Should offer a rewards card for the LOYAL customers ?
I’ll drive 30+ minutes for this place. It’s phenomenal!So many flavors to pick from
Good food, good coffee and cute little shop with a nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Bagel
My gf and I have been here a bunch of times. When they are not busy, it's literally the best frap ever. Every time. But today is the 3rd time that we've been there when they are busy. And my gf and I got completely different fraps and they taste the exact same. And it's been like that all 3 times we've been there when it's busy. The frap just taste whatever the base is with coffee thrown in... No other flavor. Idk if it's cuz they're busy or maybe we just got a new person three times. Still will be returning in hopes that we will get the great fraps that I've seen come out that place.O and I love the cookie doodle coffee grounds too! Some of my fav coffee. Highly recommend
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Additional Shot of Espresso
Theyre getting slower and slower every day as well as my cups are being filled less and coffee is luke warm not hot. I lovethe 5bean recipe for hot coffee and frozen soo good but service big lacking. Used to be soooo good and quick
Restaurantji Recommends
I went there today and I ordered the red velvet Oreo latte. When i ordered it, I asked for a small red velvet Oreo iced latte. The barista asked if I wanted whipped cream and I said no thank you. I got the drink, and it was a Frappuccino with whipped cream. I questioned if I ordered the wrong thing but I reread the board and it said it was a latte. I went back up to the counter to ask if the drink only came as a Frappuccino or if it was just made incorrectly. When I walked to the counter the barista making the drinks looked at me and said “is there a problem” and I asked if the drink could only come as a Frappuccino and she gave me a weird look so I said the board said the drink was a latte and I ordered this as a latte but I received a Frappuccino. She gave me an annoyed look and told me that the Frappuccino WAS a latte. She had such an attitude and it genuinely ruined my day. I am a barista myself and I know what a latte is and what a Frappuccino is. I don’t know if this girl knows the difference or was just trying to gaslight me into thinking I’m wrong but it was not okay. I wouldn’t have cared if the drink only came as a Frappuccino, I’m only upset because that barista was so unbelievably rude and apparently unknowledgeable about the different types of coffee drinks
Atmosphere: 3
Food: 2
Service: 1
Great coffee shop with fantastic service. Will customize any drinks to make your perfect coffee.
Atmosphere: 5
Food: 5
Service: 5
Their syrup variety is worth it alone, but even a normal, vanilla latte, hot or iced, is fantastic. If you can get the basics right, then the more complex drinks can only elevate the
Atmosphere: 5
Service: 4
The coffee here is very good! The baristas were very knowledgeable of the menu and answered all of my questions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 5 Bean Mocha Latte
5 bean, better than Starbucks Everytime. Hands down!!
Atmosphere: 4
Food: 4
Service: 4